Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gurnee Volkswagen
Gurnee, IL
1,177 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,177 Reviews of Gurnee Volkswagen
June 21, 2019
Recall parts Quick fix to part recall. Easy to get appointment and pick up went smoothly also. Never had problems even with simple stuff as oil change. Quick fix to part recall. Easy to get appointment and pick up went smoothly also. Never had problems even with simple stuff as oil change. More
by Steve
Employees Worked With
Tyler Hinz
May 25, 2019
Great experience, fast, no nonsense. Sandi worked with us and didn't try to sell us something we didn't want. We thought we got a fair deal and service with our used car purchase. Furt Sandi worked with us and didn't try to sell us something we didn't want. We thought we got a fair deal and service with our used car purchase. Furthermore, he treated my wife and daughter with respect and listened to them before I got involved. Unfortunately, other dealers still treat women terribly. TJ was no nonsense with finalizing the deal in finance. Thanks Gurnee Volkswagen. I will come back. More
by Daniel L Belmont
Employees Worked With
TJ Abell, Sandi Negrau
May 15, 2019
Wonderful!!!! Everyone was friendly and very helpful!!! Mohammed was great! He showed all the fun features in our new car and answered all of our questions more Everyone was friendly and very helpful!!! Mohammed was great! He showed all the fun features in our new car and answered all of our questions more than once!!!! More
by Lsadoski78
Employees Worked With
Muhammad and Louis
May 07, 2019
Oil change/tire rotated Service was very thorough in that they found a screw in my tire however not leaking air at this point. Angel very knowledegable with recommendations Service was very thorough in that they found a screw in my tire however not leaking air at this point. Angel very knowledegable with recommendations for follow-up care provided, More
by jmullen
Employees Worked With
Angel
April 26, 2019
VW Gurnee Rocks!!! First timer and Justin checked me in - He was super accommodating throughout the whole process and deserves huge Kudos - kept me informed and took e First timer and Justin checked me in - He was super accommodating throughout the whole process and deserves huge Kudos - kept me informed and took excellent notes! Additionally the service was phenomenal from start to finish- techs servicing my Bug, receptionist, and Billing!!! Highly recommend and will refer👍 More
by Gisela
Employees Worked With
Justin Service Advisor , Customer Service
April 25, 2019
Avoid this dealership. Difficult to deal with. Not honest (signed contract for VW credit for lower interest rate - Gurnee VW switched our loan to Capital One with a higher Difficult to deal with. Not honest (signed contract for VW credit for lower interest rate - Gurnee VW switched our loan to Capital One with a higher interest rate without our knowledge or permission - lodged formal complaint with Volkswagen). Car also had large dent under door. They did not inspect the car when it arrived. Although the dealer did finally make repairs (after serious hounding), and they did supply a loaner car, the fact they did not inspect the car before selling it to us was pure laziness on the part of Sandi. Sandi is very difficult to get ahold of - will wait days before responding to emails or phone messages. Look for a different dealer - life is too short. More
by LMB
Employees Worked With
Sandi Negrau
April 18, 2019
I had the best customer service by moses rodriguez moses is the best sales rep to deal with he gave us coffee without even asking really a great experience at Gurnee Volkswagen dealership and if I were moses is the best sales rep to deal with he gave us coffee without even asking really a great experience at Gurnee Volkswagen dealership and if I were you I would go buy a car from Gurnee Volkswagen More
by moses98
Employees Worked With
moses rodriguez
March 18, 2019
First visit Took my car in for an airbag recall, very professional and courteous service manager. Gave me a great recommendation for a body shop. Quickly took ca Took my car in for an airbag recall, very professional and courteous service manager. Gave me a great recommendation for a body shop. Quickly took care of recall as I waited. More
by Joe
Employees Worked With
Angel in Service
March 05, 2019
AdBlue & no heat. Adblue low. Thought it had been topped off at last oil change. Topped off & working fine. Heater core went out...being fixed on Tuesday. Got right in. Adblue low. Thought it had been topped off at last oil change. Topped off & working fine. Heater core went out...being fixed on Tuesday. Got right in. More
by Tim Trenkle
Employees Worked With
Angel
February 19, 2019
Excellent customer service The mechanics working here are top notch. They tell you exactly what needs to be fixed and don’t try to up sell you on frivolous items. The mechanics working here are top notch. They tell you exactly what needs to be fixed and don’t try to up sell you on frivolous items. More
by Hemiwes
Employees Worked With
Nicole R., Will Baldridge, Aaron K., Angel Vega, Jose R.
