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Gurnee Volkswagen

Gurnee, IL

3.9
1,177 Reviews

6301 W Grand Ave

Gurnee, IL

60031

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1,177 Reviews of Gurnee Volkswagen

August 15, 2019

Beat Car buying experience Sandi is the best salesman around! He took his time with me, answered all my questions and went on a couple test drive until we found the perfect ca More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
Aug 15, 2019 -

Gurnee Volkswagen responded

It was a pleasure to assist you and your son, Mark. Thank you for allowing us to assist you. Sandi will appreciate your feedback. Let us know if there is something else that we may assist you with.

August 13, 2019

Very good service department experience I had a dead battery. It was charged allowing me to go to the dealership. I was pleased with the service and the battery is working fine. More

by jeff_sp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hinz
Aug 14, 2019 -

Gurnee Volkswagen responded

Hi there, thanks for the great review! We are so happy to hear you had a great experience with us. We are glad to know your battery is working fine. We hope to see you again!

August 08, 2019

Sales person promised to have the car full tank, got the car with 1/4 tank. His answer was that his boss did not allowed??? More

by Sales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Moses Rodriguez
Aug 09, 2019 -

Gurnee Volkswagen responded

Hi, ​ Thank you for your feedback. I regret to hear of any possible miscommunication regarding your gas tank and I would like to learn more about the details. Please contact me when you have a moment, so I can address your concerns as soon as possible. ​Best, ​John Kokkalis General Manager (847) 855-1500

August 04, 2019

50/50 Well when I took my Car there I didn’t expect it to be there for 3 1/2 wks. It took 2 1/2 wks to finally get a Loaner Car!!!! I only re’cd 1 phone cal More

by Wthc50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Tyler Hinz
Aug 04, 2019 -

Gurnee Volkswagen responded

Hello, I express my personal regrets to learn you felt disappointed it took longer than expected to receive a loaner vehicle and for services for your vehicle to be completed. Please reach out to me directly for any concerns. I look forward to hearing from you. Best, John Kokkalis General Manager (847) 855-1500

August 02, 2019

A Very satisfied customer Great knowledgeable, personable, and friendly people to do business with. My compliments to Rayan, Kyle, and Ryan for their above and beyond efforts More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hinz
Aug 02, 2019 -

Gurnee Volkswagen responded

Thank you, Ron. Your kind words are appreciated. The team will be glad to know that you are happy with their services. Have a great evening and visit again soon.

July 24, 2019

Excellent service!!!👍👌 The service department and parts department mgr. Tyler excellence in services ! Kyle, the service manager very friendly and in attentiveness . Tyle More

by VWservice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hinz
Jul 24, 2019 -

Gurnee Volkswagen responded

Thank you so much for sharing your wonderful experience! We take pride in making sure our customers are our priority, which is why we are truly happy to hear that you had a great experience during your time with us. Please know we appreciate your business and hope to see you again!

July 15, 2019

repairs i have a 2005 bug that needs some help and whenever i go to the dealership they are great. This past trip Tyler took me to pick up some lunch while i More

by JazzBluessinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Hinz
Jul 15, 2019 -

Gurnee Volkswagen responded

Thank you for choosing us!

July 11, 2019

great job Gurnee VW Thanks to all at Gurnee Volkswagen for making a vehicle buying experience the best I have ever had! Ask for Moses Rodriguez, Product Specialist / Sale More

by jd buller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses Rodriguez, Josh, Rayan Kamran, Abby
Jul 11, 2019 -

Gurnee Volkswagen responded

Thank you for the positive feedback! We are happy to know that your car buying experience with us was the best and with the help of Moses. It is great that Moses was knowledgeable and professional and that Josh, Kamran, Rayan, and Abby were helpful as well. We hope that you will visit us again soon!

July 05, 2019

Best Service Ever Angel in the Service Department definitely lives up to her name. She went above and beyond to help me through the process. Every thing went smoothly a More

by Mouhcine66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel
Jul 05, 2019 -

Gurnee Volkswagen responded

Hi there, thank you so much for sharing your feedback with us! We are so happy to learn Angel has given you excellent service. We appreciate your business and hope to see you again!

June 29, 2019

service is amazing Angel is amazing. She makes the process so easy and talks you through everything. She is very honest!! She is the best!!! I always feel confident t More

by Mlaw11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel, Tyler Hinz, Customer Service
Jun 30, 2019 -

Gurnee Volkswagen responded

Angel will appreciate the kind words. Thank you for visiting. We are always here to assist you; stop by anytime.

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