Grubbs Volvo Cars Grapevine

My car was at this dealership 4 times for an infotainment issue. It was a 4 month battle to get it fixed finally under my warranty and at the end of the process they snuck into my paperwork about a coffee sp issue. It was a 4 month battle to get it fixed finally under my warranty and at the end of the process they snuck into my paperwork about a coffee spill. 2 different warranty inspectors came for my car and nothing was said about it. Nothing was said about it until the very end which you would think if that was "likely" the reason a 3000 dollar component failed you would be told. I asked for pictures spoke with the gm who was supposed to call me back but never did. The picture they sent doesn't show any information to link to my car. There's no time stamp date serial numbers nothing to claim coffee was spilled on something that was tucked inside the dash of a car. They claim they are a family owned dealership trying to give the customer the best experience but what they are is a dealership that makes false claims on paperwork so that it ruins your cars file within Volvo. So I strongly advise you check your paperwork before you leave the dealership and take pictures of everything before you take it to this place if you dare take it here at all. Below are the pictures of the "alledged" ihu which sits behind the dash and how my dash looks ill let you be the judge if you think coffee would be able to "spill" like that in the way they claim More

Great overall experience. We went in late on a Saturday night and despite closing a few hours early the team still delivered a great experience. We went in late on a Saturday night and despite closing a few hours early the team still delivered a great experience. More

My wife and I had a really great experience at Grubbs. Johnny was very helpful and kind, and went above and beyond the throughout the whole process. He was very knowledgeable and did not pressure us at al Johnny was very helpful and kind, and went above and beyond the throughout the whole process. He was very knowledgeable and did not pressure us at all. Our sales manager Ryan was great as well. We felt they really went out of their way to make it a great experience for our family. We are so excited about our new Volvo! More

Gabe was great to work with. I am very excited to be driving my polestar I am very excited to be driving my polestar More

Tommie was easy to work with, courteous and extremely professional. He was knowledgeable about the vehicle offerings and accommodating with us as we made our decision. professional. He was knowledgeable about the vehicle offerings and accommodating with us as we made our decision. More

I had an amazing experience at Grubbs Volvo thanks to Zed and Ryan. They truly listened to what I was looking for instead of trying to rush me into a sale or pressure me into something that wasn’t right for and Ryan. They truly listened to what I was looking for instead of trying to rush me into a sale or pressure me into something that wasn’t right for me. I honestly wasn’t expecting to make a purchase today, but their attentiveness, professionalism, and ability to find a vehicle that fit my needs perfectly made the decision easy. Now I’m driving my dream car, and I couldn’t be happier with the quality and overall experience. The entire team at Grubbs Volvo was phenomenal from start to finish. If you’re looking for a dealership that genuinely cares about its customers, I highly recommend Zed, Ryan and the team at Grubbs Volvo! More

Great experience everyone had very nice took their time and answered all our questions. Our salesman Ali was great really helped us out on getting the best deal possible. Would highly recommend him and t and answered all our questions. Our salesman Ali was great really helped us out on getting the best deal possible. Would highly recommend him and the dealership. More

Tommie was excellent. Took his time with us and was very pleasant and no pressure! Took his time with us and was very pleasant and no pressure! More

Zed provided excellent customer service, and Alex was great to work with throughout the process of getting our Jeep Wrangler. They were honest, transparent, and gave us upfront pricing with no surprises. great to work with throughout the process of getting our Jeep Wrangler. They were honest, transparent, and gave us upfront pricing with no surprises. They truly worked with us to make everything happen. I highly recommend them to anyone looking for a great car-buying experience! More

The buying process was a breeze! Karla was incredibly helpful and friendly. From communication, to test driving, to purchasing; I couldn’t have asked for a better experience. Highly Karla was incredibly helpful and friendly. From communication, to test driving, to purchasing; I couldn’t have asked for a better experience. Highly recommended! More