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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.7
1,574 Reviews

1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,574 Reviews of Griffin Ford Fort Atkinson

May 07, 2018

Excellent service The service was excellent. The advisor explained what was done. The total price was less than what I expected. I was able to use the rewards points More

by NENA2170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Cox
May 05, 2018

VERY Friendly. VERY Helpful I've purchased two used vehicles from them and the customer service has been great both times!!! This may sound like a cliche, but they don't treat yo More

by Catdad74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maynard Heger, Tim Maney
May 04, 2018

Great They are great to work with and make sure my vehicles run great. I've bought multiple vehicles from this dealership and they've kept them running grea More

by LMCRTJCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell, Kay Frey, Dana Cox
May 03, 2018

Nice people to deal with. Not the usual used car buying experience. Researched a fair price, told them the price I was willing to pay. And the deal was done. More

by MOOSEKUFAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Mitchell
May 02, 2018

There's a Ford in your future.. I did not wake up on Saturday, April 21st expecting to buy a car...but I fell in love with a 2009 Ford Edge and Chris Kern went above and beyond to ac More

by KWaltemath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kern
May 01, 2018

Kay saved the day. We had a small issue with the vehicle we just bought. Kay from the service department made sure we were taken care of, and solely based on her we wil More

by Dpark_118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Frey
April 29, 2018

Would not have to return if original job was done right Had a trailer hitch package installed, car sent out to Janesville u-haul, was not completed in time, nor was it done correctly. Wires were zip-tied an More

by c.landers57
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Maney
May 21, 2018 -

Griffin Ford Fort Atkinson responded

Thank you for making us aware of this issue and allowing us to correct it for you. We (Griffin Ford) used U-haul as was common practice when it was Havill Spoerl. I have worked here for 18 years and this was the first issue we had with U-haul. We are sorry it happened to you but in a way glad because you caught it and we were able to correct it for you before there were any major issues. After your issue, I took it upon myself to do some research of the Janesville U-haul location. According to their recent reviews, you are not the only one that has had issues with bad time management, poor quality workmanship and poor communication. I presented my findings and your issue at our managers meeting and it was all discussed. The owner, and the managers of the Sales, Service, Parts and Body Shop unanimously made the determination to change our policy and no longer use U-haul for our hitch and wiring installs. Again, thank you for making us aware of the problem because if we don't know it's there, we can't fix it. I hope you were satisfied with the work done in our shop to correct your issue. - John Chady, Sales Manager

April 28, 2018

We found the perfect truck! Josef was terrific to work with. Being allowed to bring the truck home, hook it to our trailer, and really test drive it was the real deal maker for More

by dpapcke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Schepp, Dustin Porter, Josef Locke Klein
April 28, 2018

If you need a car....see Chris! Chris is very knowledgeable and very helpful and will go above and beyond to make sure your vehicle needs are met! I would highly recommend Chris! More

by Cindi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kern
April 28, 2018

Recent MKX Service Visit Everyone was friendly and the service was done efficiently. We also appreciate the car being washed, especially during the winter months. Thank you More

by Gala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Frey
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