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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.6
1,574 Reviews
Call Dealership (920) 568-4444
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1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,574 Reviews of Griffin Ford Fort Atkinson

July 18, 2023

had car 7 month the first time then had car 2 weeks and still not right very poor communication and very poor workmanship More

by adam
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maynard Heger
Report | Print
Jul 18, 2023 -

Griffin Ford Fort Atkinson responded

Hello Adam, We are disappointed to hear you are dissatisfied with your experience with our Collision Center. Our team always works their hardest to repair your vehicle to high quality industry standards, but because your repairs were being paid for by an insurance company, we can only perform work they will authorize and pay for. It's always unfortunate when an accident occurs, but because we can only repair what we are contracted to repair by the insurance, it isn't possible for us to do restoration work on an older classic car that the insurance company didn't authorize. We know Maynard and his team did do some additional work that Haggerty Insurance did not pay us for as a gesture of goodwill, but until Haggerty Insurance agrees to authorize payment for anything else, our hands are tied. We hope you understand that we pride ourselves on doing quality work, and that is our goal, but this is a contractual repair situation that we cannot control. If you have any additional questions or concerns, we are here to help at kpoje@griffinautogroup.com or pschepp@gflfa.com. Thank Adam!

July 18, 2023

I have talk with 5 different people at fort ford all were very helpful and pleasant to work with 👍 More

by rljjaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maynard Heger, Carlos Martinez Sosa, Dakota Thompson
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for sharing all those stars. We greatly appreciate you taking the time to share about your recent experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. If you have any questions about your vehicle, please do not hesitate to reach out. Sincerely, The Griffin Family

July 16, 2023

Friendly, willing to discuss my problem, I have been coming to Griffen for many years for service on my vehicles and I can honestly say they have taken care of my vehicles More

by deadeyejmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham, Randy Seichert
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 16, 2023

When dropping off car the service person was very cold and seemed annoyed. After service was done, Rachel was the most pleasant seeing she didn’t know I wanted more done than she knew because the annoyed More

by NOTNER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert, Rachel Bronson
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hello, we appreciate you taking the time to leave us this feedback. We'd like the opportunity to turn your experience around. Please reach out to us at (920) 568-4444 at your earliest convenience to discuss how we can turn this experience into a positive one.

July 16, 2023

Service is always performed on time and as anticipated. Staff is accommodating and courteous. Our experience with this dealership has always been completely satisfying. More

by drgolf229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Rueth, John Chady, Maynard Heger, Dennis Mitchell
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

July 15, 2023

The works was done in a timely manner the wipers were done great too! THANK-YOU! More

by hotpeppers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Liebman
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you. Sincerely, The Griffin Family

July 15, 2023

The service shop is clean, professional, and does good work. Never any issues when I bring my car in for service. More

by RKREMSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Liebman
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 15, 2023

Had the works oil change service. Great value and awesome personal service. Always a great experience, More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chady, Brian Carlson, Randy Seichert, Rachel Bronson
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Thanks, we look forward to the next time we get to assist you! Sincerely, The Griffin Family

July 15, 2023

I had to have some engine work done on my 2018 F150. The service crew repaired the issue and helped me secure some financial assistance from the manufacturer More

by Electricguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, Rachel Bronson
Report | Print
Jul 31, 2023 -

Griffin Ford Fort Atkinson responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

July 14, 2023

They always treat me like a valued customer. Unlike other dealers, they actually get my vehicle in at the promised appointment time. More

by 2WHEELCRUZIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
Report | Print
Jul 17, 2023 -

Griffin Ford Fort Atkinson responded

Hi, Wow! Thank you for this amazing review. We are honored you had a professional, efficient, fair, and friendly experience at Griffin Ford Fort Atkinson 1642 Janesville Ave. We also greatly appreciate that you highly recommend buying and serving your vehicle at Griffin. Sincerely, The Griffin Family

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