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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.6
1,573 Reviews
Call Dealership (920) 568-4444
View Awards

1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,573 Reviews of Griffin Ford Fort Atkinson

July 21, 2023

Staff always helpful and kind. My family and I have been using Griffin Ford’s services for over ten years and we aren’t planning on stopping More

by Judy
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
Report | Print
Jul 27, 2023 -

Griffin Ford Fort Atkinson responded

Hello Judy, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you.

July 21, 2023

Wonderful service! My advice only trust Griffin Ford for your maintenance needs. Fast and efficient service. More

by Glorianikolas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
Report | Print
Jul 27, 2023 -

Griffin Ford Fort Atkinson responded

Hello, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you.

July 21, 2023

The service fellow was not terribly friendly but did take good care of my truck More

by Fred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bingham, Brian Carlson
Report | Print
Jul 27, 2023 -

Griffin Ford Fort Atkinson responded

Hello Fred, Griffin Ford Lincoln Fort Atkinson thank you for your high marks for our services! And, we appreciate your recommendation of our dealership at 1642 Janesville Avenue. Your recent visit to service your 2015 Ford F-150 was valued. Please let us know when we can do more for you.

July 20, 2023

Awesome service. Repairs quoted were accurate so there were no surprise additional costs at pickup. Also had use of a loaner which was very helpful More

by n_s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Seichert
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hello, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 20, 2023

My appointment was on time and the work was done quickly. What more could you want. More

by GOJOMSN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service counter person
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hello, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 20, 2023

They said everything was good under the hood. All the checked all the components you know steering and all that. I had a steering arm bad it was almost broke so another mechanic fixed it before i More

by fastmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know who service my truck
Report | Print
Jul 23, 2023 -

Griffin Ford Fort Atkinson responded

Hello fastmike, Thank you for taking your time to bring your feedback to our team's attention. We sincerely apologize that you are experiencing these troubles. It is our goal to provide a world class experience to each and everyone out of our guests. If you had paid a separate inspection or diagnostic fee please reach out to our team at kpoje@griffinautogroup.com, we would like to make certain you receive a credit for the additional expense. Also, if you have any further questions or concerns, we would be happy to listen in hope to help resolve any current concerns. Thanks fastmike!

Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (920) 568-4444 and we will do our best to make this better. We hope to hear from you soon.

July 20, 2023

Rachel was very knowledgeable and I appreciated her personal demeanor. The service to repair recalls was speedy! Thank you! More

by mbklietz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Bronson
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hello, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time. Sincerely, The Griffin Family

July 19, 2023

It was a good experience. Dustin porter was very knowledgeable. We came from west bend because of the car we were looking for. More

by P marcott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Porter, Duston Henze
Report | Print
Jul 25, 2023 -

Griffin Ford Fort Atkinson responded

Hello, thank you for sharing about how great of a place Griffin Ford Fort Atkinson 1642 Janesville Ave is. Our staff was also honored he learn we makes your day when you need service. We all look forward to the next time we get to assist you. Sincerely, The Griffin Family

July 18, 2023

Being retired and on a fixed income I was worried about the cost to fix my battery draw, Rachel behind the service desk was awesome and put me at ease. I had a follow up visit due to my tire pressure moni More

by Kevin Lowrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Carlson, Rachel Bronson
Report | Print
Jul 31, 2023 -

Griffin Ford Fort Atkinson responded

Hello Kevin, thank you for taking the time to share about your recent positive experiences at Griffin Ford Fort Atkinson 1642 Janesville Ave. We are honored you picked our team for your automotive needs and glad you appreciated the customer service. We would also like to thank you for your business and loyalty. We look forward to assisting your next time.

July 18, 2023

had car 7 month the first time then had car 2 weeks and still not right very poor communication and very poor workmanship More

by adam
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maynard Heger
Report | Print
Jul 18, 2023 -

Griffin Ford Fort Atkinson responded

Hello Adam, We are disappointed to hear you are dissatisfied with your experience with our Collision Center. Our team always works their hardest to repair your vehicle to high quality industry standards, but because your repairs were being paid for by an insurance company, we can only perform work they will authorize and pay for. It's always unfortunate when an accident occurs, but because we can only repair what we are contracted to repair by the insurance, it isn't possible for us to do restoration work on an older classic car that the insurance company didn't authorize. We know Maynard and his team did do some additional work that Haggerty Insurance did not pay us for as a gesture of goodwill, but until Haggerty Insurance agrees to authorize payment for anything else, our hands are tied. We hope you understand that we pride ourselves on doing quality work, and that is our goal, but this is a contractual repair situation that we cannot control. If you have any additional questions or concerns, we are here to help at kpoje@griffinautogroup.com or pschepp@gflfa.com. Thank Adam!

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