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Griffin Ford Fort Atkinson

Fort Atkinson, WI

4.6
1,573 Reviews

1642 Janesville Avenue

Fort Atkinson, WI

53538

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1,573 Reviews of Griffin Ford Fort Atkinson

June 27, 2019

Good support on my warranty I had written a letter to Ford Warranty Department in Detroit to no avail. Griffin Ford service department took over. Great job. Thanks for the help. More

by rumpfb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Jarlsberg, Kay Frey
Jul 01, 2019 -

Griffin Ford Fort Atkinson responded

Oh, we were so happy to help you out! Please rely on us whenever you have vehicle needs. Griffin is here to serve! Take care.

June 26, 2019

Smoothest Car Purchase Ever From sales to finance, this dealership took car of my every need. I have been a loyal Lincoln customer for my last five vehicles. This was my first More

by EdK53005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy Betances, John Chady, Zachariah Lange, Duston Henze
June 26, 2019

Everything as expected Just a normal 5,000 service. Needed a new air filter. They worked some on my sluggish sun roof at no extra charge. Very pleased with the service. More

by STEVEANDLEOTALARSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Jarlsberg
Jul 01, 2019 -

Griffin Ford Fort Atkinson responded

Thank you very much for this feedback. Griffin was happy to help! We hope you enjoy the summer and that your sun roof works well for you. Take care.

June 26, 2019

Air bag recall Awesome I was told the recall would take 3 hours; I was thrilled when it was done in 2 hrs!! I have I reacted with Kay Frey on previous service visi More

by Cottage Grove
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kay Frey
June 25, 2019

Transmission shifting I feel there is a problem with gear transmission shifting but after further review I was told there is not. It gave me peace of mind but still not 100 More

by F150 arm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kay Frey, Mike Bingham
Jun 26, 2019 -

Griffin Ford Fort Atkinson responded

Hello and thank you for this feedback. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to discuss your review further? It would be much appreciated!

June 25, 2019

Fast service, very courteous. This was a recall repair. Ordered the parts, and completed the service in a very timely manner. We have also had other services completed and were as More

by Dave 3841
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kay Frey
Jun 26, 2019 -

Griffin Ford Fort Atkinson responded

We love hearing this, Dave! Thank you very much for making the Service Department at Griffin Ford Lincoln's day. We appreciate your business and hope you consider turning to us whenever you have a vehicle need. Take care.

June 25, 2019

Great Went pretty smoothing and was extremely convenient! Everyone was patient and helpful, i have yet to have a bad experience here! Thanks again y’all! More

by JOSIESTIEMKE18
Recommend Dealer
Yes
Employees Worked With
Jesse McKinney
Jun 26, 2019 -

Griffin Ford Fort Atkinson responded

Griffin totally appreciates your repeat business and kind review. Thank you! We hope to always be the shop you rely on for your vehicle needs. Take care.

June 20, 2019

New Ford Escape Love the new Escape, the cinamon orange color is striking & seems to change with sunny or cloudy days. Drives very well & has been easy to adapt to af More

by Anne'zEscape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachariah Lange
Jun 24, 2019 -

Griffin Ford Fort Atkinson responded

Oh, Anne! We love reading your feedback. Thank you very much for your business. Griffin was honored to serve you. We hope you continue to enjoy that new ride and find new things to delight you every day! Take care until we see you again.

June 19, 2019

No follow through with body shop Continuously lied to about when our vehicle will be done. Never gets worked on. Don't get return calls. Lied to about work needs done More

by YellowStang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maynard Heger
Jun 21, 2019 -

Griffin Ford Fort Atkinson responded

Hi and thank you for your feedback. Griffin is a bit confused as you have left your vehicle at our shop for the last many years for us to work on bit by bit as you get the funds for restoration. Each time you come in with more direction for us to proceed, we are upfront about the current work in our shop and how soon we might be able to get to your vehicle. Maynard and the dealership is working closely with you and trying to help. And, we have been communicating with you all along the way. So, we suggest you contact owner Freddy Betances at (920)568-4444 if you would like to discuss your experience in more detail.

June 18, 2019

Problem sound The problem was solved, oil changed and recall I didn't know about was completed. Cost was twice the estimate I had from the week before! More

by cheek2cheek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Chady, Tim Maney, Kay Frey
Jun 18, 2019 -

Griffin Ford Fort Atkinson responded

Griffin apologizes to you for the miscommunication. May we ask that you reach out to Lorraine Miller at lmiller@griffinautogroup.com to discuss your experience further? It would be much appreciated.

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