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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.4
4,668 Reviews
At Greenway Kia West, we focus on making car buying and servicing simple, transparent, and stress-free. Our team takes a consultative approach so you can get real answers, explore the right options, and move at your pace. We offer a full Kia lineup plus a wide selection of quality pre-owned vehicles, along with on-site financing solutions to fit a variety of budgets and credit situations. After the sale, our service department is here to help you protect your investment with factory-trained technicians, genuine Kia parts, and a commitment to clear communication. Whether you are shopping for your next vehicle or stopping in for maintenance, our goal is the same: treat you with respect, earn your trust, and make it easy to do business with us.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 4,668 reviews

June 16, 2026

Took too long. Jesse did not update me on status. Tires weren't rotated. Not satisfied with service. More

by smerlenda
Recommend Dealer
No
Employees Worked With
Jesse Martins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Martins
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Jun 16, 2026 -

Greenway Kia West responded

We understand your frustration regarding the wait time and lack of updates during your visit to our facility. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you. Joel Hernandez Service Manager

June 16, 2026

Always a great communicator and keeps me updated! He is very professional and customer service skills are awesome. More

by smerlenda
Recommend Dealer
Yes
Employees Worked With
Tony
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Jun 16, 2026 -

Greenway Kia West responded

It is wonderful to hear that you had a great experience with our communication and professionalism. I will be sure to share your kind words with our team. We look forward to seeing you at Greenway Kia West in Orlando for your next service appointment. Joel Hernandez Service Manager

June 15, 2026

My son brought the car in. No issues with the work done but he said whoever drove the car from the service area to the front for him after service was complete almost crashed t More

by OrlandoBuyer
Recommend Dealer
Yes
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Jun 16, 2026 -

Greenway Kia West responded

We are concerned to hear about the conduct described during the return of the vehicle to our facility. This is not the standard of care we expect from our team. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you. Joel Hernandez Service Manager

June 15, 2026

Easy to get info before coming in and fast to finish up once we came in to sign paperwork More

by OrlandoBuyer
Recommend Dealer
Yes
Employees Worked With
Malcolm Mahogany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malcolm Mahogany
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Jun 16, 2026 -

Greenway Kia West responded

It is great to hear that our process provided you with transparent pricing and an ease of purchase. I am pleased we could make your visit efficient and professional. We look forward to seeing you for your next scheduled maintenance or purchase. Anas Lazaar General Manager

June 15, 2026

Quick and easy process. Jesse was knowledgeable and easy to understand what was needed for my car. More

by GRAY.DAWN0
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Martins
Report | Print
Jun 16, 2026 -

Greenway Kia West responded

It is great to hear that our process provided you with transparent pricing and an ease of purchase. I am pleased that Jesse was able to help you understand the needs for your vehicle. I will be sure to share your kind words with our team. We look forward to seeing you for your next scheduled maintenance or purchase. Anas Lazaar General Manager

June 15, 2026

This is the second time I've been there for a recall appointment where I had to come back because the part had to be ordered. More

by rosaliepezzi
Recommend Dealer
Yes
Employees Worked With
Naz, who was wonderful. But why would you schedule an appointment to replace a part when you don't have the part in stock? Just curious.
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Jun 16, 2026 -

Greenway Kia West responded

I am concerned to hear that you had to return to our facility for a follow-up appointment regarding your recall. This is not the standard of communication we strive to provide. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you. Joel Hernandez Service Manager

June 13, 2026

It was the dealership policy that caused me to have a bad experience. Brett was a nice guy and I think his hands were tied and he gave me limited information about my car. My car was in the shop for over two More

by WILLIECOLLER11
Recommend Dealer
No
Employees Worked With
Brett Sopocy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
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Jun 16, 2026 -

Greenway Kia West responded

I am sorry that your experience with our facility and the extended wait for parts did not meet your expectations. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you. Joel Hernandez Service Manager

June 13, 2026

Im always happy with the service and professionalism. The work is always done properly and fast More

by Manuel Morales
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
Report | Print
Jun 16, 2026 -

Greenway Kia West responded

It is a pleasure to hear that you consistently receive professional and efficient service at our facility. I will be sure to share your kind words with our team. We look forward to seeing you for your next scheduled maintenance or purchase. Anas Lazaar General Manager

June 12, 2026

Love the customer service and how the following up until my vehicle is returned. Thank More

by Aj.singh81@live.com.singh81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2026 -

Greenway Kia West responded

It is a pleasure to hear that you are happy with the communication and service provided during your time at our facility. I will be sure to share your kind words with our team. We look forward to seeing you at Greenway Kia West in Orlando for your next scheduled maintenance or purchase. Anas Lazaar General Manager

June 11, 2026

I had an appointment at 10:00 am for ev6 service, They keep me waiting for more than 3.5 hours for a simple wheel alignment . More

by Anjaneyulu123
Recommend Dealer
No
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Jun 16, 2026 -

Greenway Kia West responded

I am concerned to learn about the extended wait time you experienced at our facility. This is not the level of efficiency we aim to provide. Please visit the dealership or call our main line and ask for Joel Hernandez directly so we can resolve this for you. Joel Hernandez Service Manager

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