Greenway Kia West

Salesman was nice and tried hard to satisfy our needs. We eventually bought a car but salesman had NO decision making power. He had to go inside an office to ask about every question or request and most r We eventually bought a car but salesman had NO decision making power. He had to go inside an office to ask about every question or request and most requests were only half responded. Customer Service is a Shame. Car prep had 2 days and did a shotty job. Instead of cleaning the floor mats that were very nice, they threw them away. The glove compartment was full of past maintenance receipts, when we received the car, they threw away all past receipts. We were supposedly sold a car with a 60,000 mile warranty. After asking 3 times for this in writing, we were given a fotocopy of an ad that had nothing to do with showing the car had a warranty. We were thinking of buying another car but I will not ever use this dealership again and will never give any positive comments about our experience. This is not all a reflection of the salesman, he seemed stumped most of the time, and this was a seasoned representative of the dealership. When a client asks a question, he should NEVER feel as if it is a stupid question. Clients questions and concerns should be dealt with with respect. We felt that many questions were handled from the point of view that we were idiots. More

Came in for a new key bc mine broke, ended up having my car sitting there for almost 3 weeks because wrong part kept getting delivered. Agreed on a $400 price to get a new key and then was first told they car sitting there for almost 3 weeks because wrong part kept getting delivered. Agreed on a $400 price to get a new key and then was first told they couldn’t figure out how to program a fob and Tony offered me to trade in my car (which is ridiculous). Then he tells me he got the key fob to work (the buttons didn’t though) but it would be $800. Spoke to the manager and the best price he could offer me was over $600 after we agreed on $400 for the key initially and that my car had been there for over 3 weeks. Communication was absolutely horrendous as I would have to reach out for ANY updates. Ended up going to a different dealership. Spent over $600 on Ubers over that 3 week span and it seemed there was no urgency or care for my situation. Other dealership was able to get the key done THE SAME DAY. Also asked for an oil change when I brought the car in and that wasn’t even on file. Disappointed overall. More

I started my sales experience with Luis who was kind and personable. Eventually I was in communication with Jeremy who closed the deal. Jeremy came in on a Sunday, which he told me he does not typically w personable. Eventually I was in communication with Jeremy who closed the deal. Jeremy came in on a Sunday, which he told me he does not typically work, to sell me the car, which I appreciated. It would’ve been helpful if he was more knowledgeable about the car, but I do have the manual to go through if I want to learn more. The car was not detailed well which was a disappointment, I explained this to Jeremy, who did his best to clean it, which showed his understanding and his willingness to help. Thank you again!! More

Elizabeth is a nice and very professional person she explains everything to me and very friendly I give her ⭐️⭐️⭐️⭐️⭐️ keep up the good work explains everything to me and very friendly I give her ⭐️⭐️⭐️⭐️⭐️ keep up the good work More

Jessica was very efficient and courteous and made sure she explained everything to me thanks she explained everything to me thanks More

Daniel Allen was amazing and very informative. Great experience. Thank you Daniel for my k5. Great experience. Thank you Daniel for my k5. More

Kia West is simply Orlando’s Best! The management, sales and service departments always treat you like family. My family, my neighbors, we all luv the down home treatment you always The management, sales and service departments always treat you like family. My family, my neighbors, we all luv the down home treatment you always receive when you go there. They truly treat you like family year after year for over 10 years now and it just keeps getting better! Thank you Kia West for the 5 star treatment every time, you're Awesome! More

Awesome job this is the second car purchased and neither time was i disappointed: thank you time was i disappointed: thank you More

Call to verify price of service then book appt. When you arrive at appt a different price is quoted for service When you arrive at appt a different price is quoted for service More

Very aprochable people that make the process easier for you . The Service is good and Smooth. you . The Service is good and Smooth. More