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Greenway Kia West

Orlando, FL

4.2
3,374 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,374 reviews

October 22, 2023

Salesman is quite unprofessional. Your lobby looks so crappy. You are rated 3.9 in google for so many reasons. More

by ceftomas
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Deejay Ferguson, Ricardo Ojeda
Oct 23, 2023 -

Greenway Kia West responded

We're sorry to read about your experience and appreciate you bringing this to our attention. We aim for professionalism in all interactions, so it's concerning that we missed the mark during your visit. Also, feedback on our facilities is important as we strive for a comfortable environment for everyone who visits us. If you'd like to discuss these matters further or have any other concerns, please don't hesitate to reach out directly. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

October 22, 2023

I spent the whole day on other Kia dealers looking at cars for my growing family, and none of them could even come close to the deal I received here. I’ll definitely come back next time I need to purchas More

by Enderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Greenway Kia West responded

Enderson, we're so glad to know that you found the right deal for your growing family at Greenway Kia West. We look forward to assisting with any future vehicle needs!

October 22, 2023

They are very insistent, I went just to see how much I could get for my car, and for an offer of $10,000 more than KBB, I went on Sunday, and I don't know how many times I said I can come back tomorrow, b More

by miguel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maher Mehjazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Greenway Kia West responded

Miguel, I'm sorry to read about your experience. We aim for transparency in all our transactions and it's concerning that you felt there were hidden fees added. This is not the impression we want to leave with any customer. I'd like an opportunity to discuss this further with you if possible - please reach out at your earliest convenience so we can address these concerns directly together. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

Oct 24, 2023 -

miguel responded

Happy Monday! Alberto, let's see if I should change my review, I was reviewing the bill of sale and now it is even worse, they told me that the price of the car was $26,000 I even have a screenshot from the website and they charged me $37,000, now I am even more upset,

Oct 24, 2023 -

miguel responded

I have to update my review, after speaking with the manager I now know that they strategically use the trade-in money to pay part of the loan for the full price of the new car, what does that mean? First they make you the loan for your new car, and then they use the trade-in money to pay part of the new car loan, in fact I paid $1000, plus $9300 in my trade-in as a “down payment”, and I did not reduce my monthly payment because they use my trade-in money to pay part of the loan for the full price of the car, it's not fair, and they also conveniently add the dealer fee to your loan plus shipping on a car that you didn't order and didn't request to be shipped to you and they also strategically forget to inform you of all that. Just be honest with your clients and you will be able to have more, you have staff willing to help, you just have to be sincere.

October 21, 2023

The seller was very friendly and attentive but I thought that help from the rest of the staff was needed. More

by capuga
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Javier Rodriguez, Franco Salinas
Oct 23, 2023 -

Greenway Kia West responded

We appreciate your feedback and are glad to know that our seller was welcoming and accommodating. However, we're sorry if you felt the need for additional assistance from our team. We strive to provide excellent service at all levels, so please feel free to reach out directly with any further comments or suggestions you wish to share. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

October 21, 2023

I bought a 2021 Highlander. My car had problems with the breaks , we didn’t notice in the test drive because was raining and the test drive was for a little time. I went a coupl More

by Carmen Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anas Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Rodriguez, Ciarra Lewis
Oct 23, 2023 -

Greenway Kia West responded

Carmen, I'm sorry to read about your experience with the brakes and tires on your Highlander. We strive for transparency in our dealings, and it's concerning that you've had these issues after purchase. Your feedback is important to us as we aim to improve our services. Please reach out so we can discuss this further and find a solution together. Mark Foster - Service Manager - markfoster@greenwayauto.com

October 21, 2023

The dealership was well run and staffed They were very attentive to our needs They serviced us immediately upon arrival More

by wendyz52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Greenway Kia West responded

We're glad to know you had a positive experience at Greenway Kia West! Our team always aims to provide efficient and attentive service. Thanks for your review, we appreciate it!

October 21, 2023

The employees were friendly, professional, and communicated very well about the progress of my vehicle. More

by DANIELLESMITH016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz
Oct 23, 2023 -

Greenway Kia West responded

Danielle, we're glad to know our team at Greenway Kia West provided you with friendly and professional service. Thanks for the positive feedback!

October 21, 2023

Very good customer service. Jessica was a wonderful host. However, location is running out of real estate. More

by rcorreapilot1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 23, 2023 -

Greenway Kia West responded

We appreciate your feedback! It's great to know that Jessica provided excellent service during your visit to Greenway Kia West. We'll take note of the space issue you mentioned, thank you for bringing it up!

October 20, 2023

The dealership service area is always clean. Tony was very personable and professional. My car was completed around the approximate time I was told upon check in. Car was delivered to me. To More

by ndecaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Oct 20, 2023 -

Greenway Kia West responded

We appreciate your feedback and are glad to know that Tony was able to assist you professionally at Greenway Kia West. If any further issues arise, don't hesitate to bring the car back - we're here for you!

October 20, 2023

They was very important and they answer all of my questions and that was the good part about it that's what I like about them More

by LADYBEE1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth
Oct 20, 2023 -

Greenway Kia West responded

We're glad to know that our team at Greenway Kia West was able to answer all your questions and provide you with a positive experience. Thanks for the review!

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