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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.2
3,374 Reviews
Welcome to Greenway Kia West – Where Value Meets Trust. At Greenway Kia West, we’re proud to serve the Orlando community and beyond with an unmatched car-buying experience. Whether you're looking for a brand-new Kia or a high-quality pre-owned vehicle, our goal is to make the process easy, transparent, and tailored to your needs. As part of the trusted Greenway Automotive Group, we bring you the strength of a national network with the personalized attention of a hometown dealership. Our team is passionate about helping you find the perfect car at the right price—and keeping it running like new with expert service and genuine Kia parts. We’re more than just a car dealership—we’re your partners in every step of your automotive journey. From financing solutions designed to fit your budget to a commitment to exceptional customer care, we’re here to exceed your expectations. Stop by today and experience the Greenway difference. Greenway Kia West—Driven to Serve You.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 3,374 reviews

February 28, 2024

I had a good experience with Julio. He was helpful and personable. I wasn't satisfied that someone who moved or worked on my car stole change I had left during my service. More

by jaycee.collado
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Julio
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Feb 28, 2024 -

Greenway Kia West responded

Jaycee, I'm glad to know that Julio was able to provide a good experience, but I'm sorry about the issue with your change. That's certainly not the kind of service we aim for and it's disappointing to learn this happened during your visit. I'd like an opportunity to look into this further - please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Feb 28, 2024 -

jaycee.collado responded

Hello Mark, I had a change holder filled with change prior to dropping off my car for its recall service. Upon leaving my service appointment the change holder was no longer filled to the brim like I left it. There was $2 missing. Obviously it’s not about the amount of money missing, but the fact that I entrusted the staff enough to not remove belongings from my car and feeling violated that the trust was abused. Julio made up for this mishap with his pleasantness, but it was definitely off putting.

February 28, 2024

I feel like i got played with my financed car. I owed 6,000 on my honda accord that i traded in, and they gave me 12,800 for the car More

by Cesar3434449198
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabriel and Jessica
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Feb 29, 2024 -

Greenway Kia West responded

We're sorry to read about your concerns regarding the trade-in of your Honda Accord at Greenway Kia West. We strive for transparency in all our transactions and would like to discuss this further with you. Please reach out so we can address any issues or misunderstandings that may have occurred. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

February 28, 2024

Love the work just wish it didn't take so long Have nothing more Bye Bye More

by Roadrage73
Recommend Dealer
Yes
Employees Worked With
Marty Williams
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February 28, 2024

My experience with this dealership has been a complete nightmare. From getting someone else’s contract information, to not paying off my trade-in for almost a month. I've been trying to get a hold of a ma More

by rocksgirl200117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anas Lazaar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Arturo Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nada Ammor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Chavez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Ahumada, Kirpal Jimenez
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Feb 29, 2024 -

Greenway Kia West responded

We're truly sorry to read about your experience. This is not the level of service we aim for, and it's clear that there have been some serious missteps on our part. We'd like to address this directly, but as you've mentioned having trouble reaching us through other channels, please feel free to reach out. Thank you, Alberto Ahumada - General Manager - albertoahumada@greenwayauto.com

February 27, 2024

Her professionalism and and customer service skills are very poor. Treat people the way she wants to be treated no matter how bad her day is going, how busy she is or if she doesn't want to be there. Custo More

by jemoral_jackson
Recommend Dealer
No
Employees Worked With
Jessica in Maintenance
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Feb 28, 2024 -

Greenway Kia West responded

This feedback is difficult to see. We strive to provide accommodating and professional customer care, and I'm sorry if this was not your experience. Your feedback is important, as it helps us improve our services overall, and if you'd like to discuss this further or have any other concerns, I encourage you to please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 26, 2024

1 Horrible went for simple oil change at 4500 miles and they said I needed tire rotation and so I did it bc I was going on a short road trip to jaxsonville and ever since the tire pressure light is on I ch More

by cherieses
Recommend Dealer
No
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Feb 26, 2024 -

Greenway Kia West responded

I'm sorry to read about the tire pressure light issue following your recent service visit. This is certainly not the stress-free experience we aim for, and I apologize for any inconvenience this has caused you. I would like to assist in resolving this matter as soon as possible, so please reach out at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

February 26, 2024

Disappointed in the service of my vehicle. Had a 10:30 appointment advised it would take 4 hours so didn't wait. However communication was limited and most time not accessible. More

by Sunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Feb 28, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent service experience. We strive for efficiency and clear communication, so it's disappointing to hear we've missed the mark during your visit. If you're available, I'd like to discuss this further to better understand how we can improve our service in the future. Please feel free to reach out to me using the address I've included below. I appreciate your feedback and hope to hear from you soon. Thank you, Mark Foster - Service Manager markfoster@greenwayauto.com

February 25, 2024

Great on time and quality service. Very recommended. Comfortable waiting area, I will for sure use Greenway Kia West for my next service. More

by galhassi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Greenway Kia West responded

We're delighted to know you had a great experience with us at Greenway Kia West! We appreciate your recommendation and look forward to seeing you for your next service. Safe travels until then!

February 24, 2024

Jeremy was great will recommend him to family and friends thanks Jeremy also the staff was great nice attitude More

by Hubert Burton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Gresham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athena Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Greenway Kia West responded

Hubert, it's great to know that Jeremy and our team at Greenway Kia West provided you with a positive experience. We appreciate your recommendation!

February 24, 2024

Tony kept me up to date with service. Great customer service skills. Provides service with a smile. More

by SACGBC1112
Recommend Dealer
Yes
Employees Worked With
Tony
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Feb 26, 2024 -

Greenway Kia West responded

Thank you for the review! We appreciate the kind feedback about Tony and hope to see you again at Greenway Kia West!

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