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Greenbrier Dodge of Chesapeake
Chesapeake, VA
301 Reviews
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301 Reviews of Greenbrier Dodge of Chesapeake
July 31, 2012
This is likely the most satisfying customer service I have ever experienced. The atmosphere was relaxed and the employees appeared to enjoy their jobs. There were many customers but no one looked dissati have ever experienced. The atmosphere was relaxed and the employees appeared to enjoy their jobs. There were many customers but no one looked dissatisfied or frustrated. My salesperson, Gaythan, LISTENED to what I wanted and didn't try to over-sell me. He worked hard to get me the best deal for my trade-in. He constantly kept me up to date on where we were at in the process (even provided snacks and Gatorade) and was extremely easy to talk to. The finance person, Kita, was also very easy to talk to and understanding of my needs and price-point. She was very organized, knowledgeable, and very honest about the warranty options. Kita provided me a visual breakdown of the options so I could see the cost impact of my choices. I'm honored to have worked with Gaythan and Kita at Greenbriar Dodge and am completely satisfied with my new 2013 Dart (with bumper to bumper coverage!). More
by ddpigott
Employees Worked With
Gaythan Lassiter (sales) and Kita Wilder (Finance)
Helpful July 29, 2012
I would recommend this dealership simply because of the professionalism, friendly atmosphere and the no-hassle free approach that was given. Donna Whitehurst, the BDC Rep was instrumental in making sure th professionalism, friendly atmosphere and the no-hassle free approach that was given. Donna Whitehurst, the BDC Rep was instrumental in making sure that I received the exact car that I wanted when it was not located at their facility. My salesman, Ronald Goins, played an integral part in making sure that I understood all of the details of the car that I wanted to purchase. Erica Donaher, the Director of Operations, made sure that everything was going smoothly as possible with the potential deal that eventually took place. Kita Wilder, the finance manager, took the time to actually explain the extended warranty options thouroughly without being overbearing which was outstanding!I received a phone call from Roland the next day to see how things were going with the vehicle, and Donna sent an e-mail to congratulate me once again on my purchase. The customer service at GreenBrier Dodge is fantastic. I am pleased with my RedPearl 2012 Dodge Charger R/T Max! More
by Cue7ven
Employees Worked With
Roland Goins, Erica Donaher, Donna Whitehurst, & Kita Wilder
July 24, 2012
Welcomed by Winfred Toney who was very friendly and helpful. Not pushy at all. Was about meeting my needs and not about just making a sell. Would and already have recommended this dealership to others. helpful. Not pushy at all. Was about meeting my needs and not about just making a sell. Would and already have recommended this dealership to others. More
by mmslowman
Employees Worked With
Winfred Toney
July 22, 2012
Gaythan was very professional and helpful. We enjoyed our car buying experience. The finance staff and sales staff were all very helpful. We would recommend Greenbrier Dodge. car buying experience. The finance staff and sales staff were all very helpful. We would recommend Greenbrier Dodge. More
by SBMaynard
Employees Worked With
Gaythan Lassiter
July 17, 2012
I was in the market for a new SUV and after test driving well over a dozen (literally), i kept going back to the Durango R/T. Mr. Toney was very knowledgeable about the vehicles and always took the time to well over a dozen (literally), i kept going back to the Durango R/T. Mr. Toney was very knowledgeable about the vehicles and always took the time to answer my questions. His customer services skills were exceptional and his follow up has been most impressive since the purchase of my new truck. I love my new Durango R/T and feel that Dodge products definately give you more for your money. And American made!!! I will absolutely be sending anyone I know in the market for any new vehicle over to Mr. Toney! Thansk!!! Shannon Blatt More
by vatitlegirl
Employees Worked With
Winfred Toney
July 15, 2012
Mr. Toney and Greenbrier Dodge's service to us was exceptional. Mr. Toney provided us with the car that we envisioned and more when we first inquired about the car. He understood our budget and worked exceptional. Mr. Toney provided us with the car that we envisioned and more when we first inquired about the car. He understood our budget and worked with us by giving us the car of our dreams within our budget. The team at Greenbrier Dodge conducts business in a professional manner that is still personal to each client. I will most definetely recommend Greenbrier Dodge to anyone who is interested in buying/leasing a car or truck. More
by legendre0830
Employees Worked With
Winfred Toney
July 14, 2012
I am very pleased with the customer service at Greenbrier Dodge. Mr. Winfred Toney was a pleasure to deal with. He listened to my wants and needs and exceeded my expectations. I went in to just look at one Dodge. Mr. Winfred Toney was a pleasure to deal with. He listened to my wants and needs and exceeded my expectations. I went in to just look at one particular car, with no plans on buying, and left with a fabulous car. Mr. Winfred Toney made sure that I had everything I needed, including an oil change for my car and gas in the tank. Ms. Kita Wilder, the finaice manage, was very pleasant. She made sure that I understood everything in the contract and made sure that I knew about some added options, if I wanted them. I did not feel pressured to purchase any extra benefits, which I greatly appreciated. My father and sister have bought several vehicles from Greenbrier Dodge and Mr. Toney and I am happy to say that I will return for my next purchase and will refer all my family and friend to this dealership. More
by debbie ray
Employees Worked With
Mr. Winfred Toney and Ms. Kita Wilder
July 09, 2012
Went to this dealership to compare their trucks with other models, not really to make a purchase. After a short conversation with salesman Ryan Gatie he bought a truck out for us to review. He took us other models, not really to make a purchase. After a short conversation with salesman Ryan Gatie he bought a truck out for us to review. He took us around the vehicle and quickly explained the features of the truck in detail. We took a test drive and came back to the dealership. After another short conversation Ryan made us a very pleasing offer on this truck. It was so good that I did not feel lead to haggle any more about the price, and decided to buy. Ryan was extremely knowledgable about his product, not pushy and quickly came to an acceptable deal. Rita was very efficient about the financing process and did not spend a lot of time trying to pressure us to purchase other items we did not want. She did get us a better interest rate than other outside sources I researched. In my 43 years of purchashing new cars, I have never had as good an experience as I had with Ryan Gatie, TC, Rita, John McDonald and Greenbrier Dodge. I would recommend this dealership to anyone searching for a new vehicle. More
by 7684
Employees Worked With
Ryan Gatie, TC, John McDonald, Rita
July 08, 2012
Purchased a '12 RAM Pickup. Thomas was extremely helpful and patient as I looked at several trucks before deciding on the one that was right for me. Even in the oppressive heat, he stayed with me through 4 and patient as I looked at several trucks before deciding on the one that was right for me. Even in the oppressive heat, he stayed with me through 4 seperate trucks! When I decided on one, the finance portion of the deal was just as pleasant (If spending that kind of money can ever be pleasant!). Kita was friendly, knowledgeable, and extremely helpful. She explained everything to me and went out of her way to get me the best possible rate and warranty options. The entire staff there was friendly and genuinely happy to be there and be a representative for the product they were selling. Extremely fair price, great overall customer experience. I would recommend this dealership and the people I dealt with directly to friends and family! More
by skcbennett
Employees Worked With
Thomas Earl Gray, Kita Wilder
July 02, 2012
We come from a small town and are used to dealing with the same dealership and salesman for everything so we were anxious about going someplace new. We didn't need to be! Everyone at Greenbrier Dodge was the same dealership and salesman for everything so we were anxious about going someplace new. We didn't need to be! Everyone at Greenbrier Dodge was very professional and friendly. They did everything in their power to get us into the vehicle we wanted for the price we wanted and were so patient with us. We never felt uncomfortable or pressured into buying something we didn't want. We would highly recommend anyone wanting to buy a car go see Ryan. He was knowledgeable, helpful, and very customer friendly. We would definitely go back in the future. More
by JuliaGhiardi
Employees Worked With
Ryan Gatie, Ed Donaher
