Grand Prairie Ford

Jackie Mercer is amazing. He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! He worked hard and got me what I wanted at a price I was happy with. I never felt pressured and always felt respected. I will be back!! More

Good service Great response Quick transaction Found what we wanted Easy process Met us half way what we wanted Easy process Met us half way More

Salesman and financing were VERY kind, made everything right. Will come back with any vehicle needs, ask for Jackie. right. Will come back with any vehicle needs, ask for Jackie. More

Made a deal with the dealership in writing and while on my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing w my way to pick up the new truck was told they aren't going to honor the deal they made. Waiting to show their other customers what they are dealing with! And Waiting for someone with authority to return a call. More

Extremely easy to work with! Got the deal done while I worked! Can't wait to work with the team again! Got the deal done while I worked! Can't wait to work with the team again! More

Once again, Jackie Mercer did not disappoint! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! He found the vehicle we were looking for and made the process easy and painless. Thanks Jackie! Thanks GP Ford! More

Great service and professionalism! Jackie is an amazing salesman and always helpful! Appreciate you and the team! Jackie is an amazing salesman and always helpful! Appreciate you and the team! More

I bought an used 2018 Ford Expedition for my wife’s birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehi birthday. My wife is 9 months pregnant and can’t travel the 1 hour drive to the dealership. When I got home with the vehicle I had to detail the vehicle again due to all the trash, stuck candy, chips, etc. throughout the whole car. I also had to order more parts that should have been on the vehicle. I purchased these parts from our local Ford Dealership. To top it off, we were told that we would have to drive the car all the way back to the dealership because our vehicle’s A/C did not work correctly. Once again, my wife is 9 months pregnant (due to be induced in less than a week) and can’t leave the city we live in. We were told we would have to figure a vehicle situation because it may take a while to fix. Well we took the Expedition to our local mechanic to fix the A/C because I can’t afford to bring my wife home from the hospital in a hot vehicle. Come to find out…..the vehicle didn’t have any Freon. After several hundred dollars later, we have a fixed A/C so I can bring my wife home in a cool car. I am so frustrated with this whole car buying experience and how difficult it has been. I understand it was a used car but it also should be a car that we shouldn’t have to have detailed, buy more parts for from our local dealership and also take in to get the A/C fixed. I failed to mention we still have not made our first monthly payment because the vehicle is so new to the family. I will definitely not be returning to this dealership due to our frustrations. More

Jackie and Gabriel did a great job. They found the right vehicle to fit my budget. Great communication with me through the whole process. They found the right vehicle to fit my budget. Great communication with me through the whole process. More