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Grand Prairie Ford
Grand Prairie, TX
1,660 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,660 reviews
June 04, 2024
Very bad experience. Jose Pacheco was the sales rep and Brandon Flem was the sales manager. I called to inquire about a car in transit. I was told they were going to call Jose Pacheco was the sales rep and Brandon Flem was the sales manager. I called to inquire about a car in transit. I was told they were going to call me when it got there. I called a week later and they told me it had arrived the day before. I scheduled an appointment to go see it the next business day and when i showed up they told me they had already SOLD IT. I drove an hour away to see it btw. Since i was already at the dealership i wanted to see other similar options. We agreed on a price of one vehicle but when i mentioned that i was going to finance outside because EVERYONE SHOULD get lower rates. The sales manager said they did not take any kind of outside financing, which i feel like customers should be informed of that ahead of time. They did not accept the cashier's check from the bank, dealer claimed it was not a real check and was a "drafting" check. I confirmed with my bank credit union and they said it was a cashier's check not a draft check. I will never be coming back here again and will gladly take my business else where. More
by badExperience1234
June 01, 2024
Jackie and the GPF team were very helpful through the whole process. Would definitely shop at GPF again. whole process. Would definitely shop at GPF again. More
by J_webb10
May 30, 2024
Great customer service, Jose was very attentive with me and my father. He made us understand every single thing with clarity! and my father. He made us understand every single thing with clarity! More
by robgc22
May 30, 2024
Outstanding customer service I am grateful for the kindness and hard work of everyone on the team who made this purchase so smooth. . It was an overall excellent experience. kindness and hard work of everyone on the team who made this purchase so smooth. . It was an overall excellent experience. More
by Nina1221
May 28, 2024
Jackie was outstanding. He made things happen. If I could give him more stars I definitely would put more! Now the finance department doesn't understand the word "No." No ad He made things happen. If I could give him more stars I definitely would put more! Now the finance department doesn't understand the word "No." No add on's, options are not mandatory to purchase a vehicle. Alejandro didn't like my answer so he called Melissa. Told her the same thing and she said we're going to investigate if your insurance has GAP. Come on who says those things. I almost walked out but only decided to finish the purchasing process was because Jackie was wonderful. Finance department needs some retraining on customer service. Jackie should retrain them. More
by marisol8amo
Employees Worked With
May 23, 2024
10 stars for Jackie Mercer. He put us at ease immediately and was transparent throughout the entire purchasing process. He listened to what we wanted and respected what we were He put us at ease immediately and was transparent throughout the entire purchasing process. He listened to what we wanted and respected what we were comfortable with. 100% will seek him out for our next vehicle purchase. More
by amyjean22083
Employees Worked With
May 22, 2024
Best dealership we have ever worked with. Geo was quick to make sure that our needs were taken care of and met. Would definitely recommend this dealership as well as Geo the salesman to other Geo was quick to make sure that our needs were taken care of and met. Would definitely recommend this dealership as well as Geo the salesman to other people wanting to purchase a vehicle. More
by csp76861
Employees Worked With
Other Employees :
Giovanni , Ricardo Pinilla, Grace Larson
May 19, 2024
Jackie made this a very easy experience and was easy to work with. He made it happen work with. He made it happen More
by Gsadkins
May 18, 2024
Jackie was the man! Made sure I got a deal I felt good about. They also gave me a respectable trade in on my car. Made sure I got a deal I felt good about. They also gave me a respectable trade in on my car. More
by Jakekemna
Employees Worked With
May 17, 2024
Mr.Jackie Mercer was so grate very nice and got me the best deal I’m very grateful. He is excellent if I give him 100 stars. best deal I’m very grateful. He is excellent if I give him 100 stars. More
by ashleysemaj19
Employees Worked With
