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Grand Prairie Ford
Grand Prairie, TX
1,768 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,768 reviews
December 01, 2018
Our salesmen Tony Mathis was well experience and friendly. Mr. Mathis is a person with a great attitude. His kindness is beyond measure. He is very knowledgeable about helping to make good choices. You are bl Mr. Mathis is a person with a great attitude. His kindness is beyond measure. He is very knowledgeable about helping to make good choices. You are bless to have him be a part of your company and we also thank the gentlemen that turn us over to him he was great and cared about our wait time and it was well appreciated. And we have our new car. Arvin Proctor was his name. More
by losamwill22
Employees Worked With
Tony Mathis, Arvin Procter, Daniel Schultz
November 30, 2018
Bad Experience, Would Give No Star If Possible First, they claim that the truck that was still listed on their website was sold. Ok, that happens but wouldn't you know that when a customer comes to First, they claim that the truck that was still listed on their website was sold. Ok, that happens but wouldn't you know that when a customer comes to the car lot a requests to see that specific truck. That was only a very minor issue. The salesman said he had another truck close to it and that it was $40,000. Cheaper than the one listed on their website. Ok so far so good. Test drive went fine. We told the salesman what we wanted to spend and if he couldn't meet our terms then no problem. He said shouldn't be a problem. We didn't want to waste his or our time. Just be upfront and honest. Well, we got nothing but dishonesty. They manipulated the numbers and gave us an unrealistic payment. I noticed that the price of the truck he quoted went from $40,000 to $51,000. Asked as to why he stated that they had to take away incentives to get me a better interest rate. 3.39 % isn't an awesome interest rate. 0% or 1.9% is awesome. We got frustrated and left. It's all good though, I went to Five Star Ford NRH and got the same exact truck with better terms than I had asked from the salesman at Grand Prairie Ford. SAve yourself a lot of time and headaches and go somewhere else. Try Five Star Ford NRH, they know how to treat customers. More
by Dlutringer
Employees Worked With
Josue Carrillo
November 14, 2018
Grand Prairie Ford, yes, Ford Motor company NO! Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appoi Grand Prairie Ford took care of the problems I had and kept in good communication with me. Auto Nation Ford in S. Arlington did not,even with an appointment. Ford Motor company customer service was non existent and when called the service agent terminated the call by hanging up with no comment or warning. The service team and manager at the dealership were professional and attentive. More
by No more ford
Employees Worked With
Shayfer, Emily
November 12, 2018
Battery My battery went dead. It had been rplaced ayear ago. You checked it and said it was good and charging.I am not sure if I am satisfied. One week later My battery went dead. It had been rplaced ayear ago. You checked it and said it was good and charging.I am not sure if I am satisfied. One week later my car acted like it had a low battery and would not start. I let it set a minute and it started. I am waitint to see if it does it again. More
by Unsureasme
Employees Worked With
cant remember
November 08, 2018
Great Dealership! This is my second purchase from GPF and I couldn't be happier. EVERYONE I dealt with was very professional and courteous! Mr. Ron Smith is top of the This is my second purchase from GPF and I couldn't be happier. EVERYONE I dealt with was very professional and courteous! Mr. Ron Smith is top of the line. He was the salesman for both my cars from GPF. I don't think I would purchase from another dealership! More
by Lola B
Employees Worked With
Ron Smith, Ron Smith
November 07, 2018
Great place Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Gr Great! Great! Great! Great! Great! Great! Great! Great! Great! Great! Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great!Great! More
by Leo Leroy
Employees Worked With
Nikki Van Doran
November 04, 2018
The "Out to Lunch Bunch" I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I purchased my '17 pickup new from GPF and had a lovely experience doing so. I thought I'd get an oil change and general checkup for my pickup since I am coming up on owning it for a year. So I set up an appointment to take it in. Drove into the Service facility; waited about 5 minutes for somebody to go out and welcome me. (I was 5 minutes early; maybe only the first or second customer there at that moment, in that area.) Nobody bothered. So I got out and went in thru one of their many doors. Walked down the hall and saw 3 service reps standing there chatting away with my pickup in full view. Cutting to the chase, I was told that there would be a 1 1/2 to 2-hour wait. For an oil change--with an appointment?! Really?! So I quickly left and headed on over to Valvoline, where they're always glad for my business and certainly treat me that way. Grand Prairie Ford's Service Department team was so worthless. The attitude was such as they were out to lunch and I was on my own. I'll find another dealer to do warranty work and similar follow up stuff. But I won't be bothering the worthless nitwits at Grand Prairie Ford's Service Department again. More
by marksoandso
Employees Worked With
Nikki Van Doran
November 01, 2018
Grand Prairie Ford service dept is excellent Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with Been going there since I bought the fusion. The service writers do a great job of getting me in and getting me out. I don't like to screw around with car maintenance so I go there a lot. Always made to feel welcome and valued. More
by TKB
Employees Worked With
Nikki Van Doran
October 31, 2018
Good people, easy going and relaxed atmosphere Was pretty darn simple and they talked to me like a normal human being. As with all dealerships for the most part I had to negotiate a bit to get what Was pretty darn simple and they talked to me like a normal human being. As with all dealerships for the most part I had to negotiate a bit to get what i wanted and where i wanted it at but they worked with me to make it happen and got me into a "brand new" vehicle at %17 lower interest rate than i was before on my used vehicle with just so so credit More
by dratcat13
Employees Worked With
Max Coker
October 11, 2018
Good Honest people to do Business with Jackie Mercer is always a delight to deal with. He has a very pleasing personality. He has patience and kindness that is sincere. I feel bad that I d Jackie Mercer is always a delight to deal with. He has a very pleasing personality. He has patience and kindness that is sincere. I feel bad that I do not remember the ladies name that handled the finance part, she was an absolute delight. She was very through, answered all of our questions. It is the first time I believe I can ever remember enjoying going into debit. Brett I believe was his name who prepped the truck was very good. Showed us how everything worked. Had patience and took the time to make sure we knew everything we needed to know. Good place to go to be dealt with fairly and honestly. More
by Linda & David
