Luis Elizondo
Luis Elizondo at Grand Prairie Ford

Luis Elizondo

Used Car Director

Grand Prairie Ford

701 E. Palace Pkwy
Grand Prairie, TX 75050

Contact Me
4.5
48 Reviews

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

4.5

48 Reviews

Write a Review

48 Reviews of Luis Elizondo

October 13, 2026

Dealership Rating
Employee Rating

Service Department is crap! Their car wash left scratches all over my hood & GM denied RESPONSIBILITY! Don’t service here go anywhere else they are terrible! More

by jmegolden13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 14, 2026

Grand Prairie Ford responded

We are concerned to hear about your recent experience. We understand how frustrating it can be when expectations are not met, and we take feedback like this seriously. We would welcome the opportunity to learn more about what happened and discuss this further with you. Please reach out to Victoria Courtney at 855-971-6306 so we can discuss this further.

May 11, 2026

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Employee Rating

Been happy with the service and salesman. I give it higher if they had more selection More

by CRAIGREED150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 18, 2026

Grand Prairie Ford responded

We greatly appreciate your positive feedback about our service team and sales staff. It's wonderful to hear that you've been satisfied with the support you've received. We understand your point about wanting a broader range of vehicle options, and we truly value this insight. Your feedback helps us continue improving the experience we provide to valued customers like yourself. We're grateful for your business and look forward to serving you again in the future.

May 05, 2026

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Employee Rating

Even if your car is brand new, this dealership will up sale you on a service that your car or truck does not need and will not reveal the cost of the service until service is completed. They will blindsid More

by MARLINNKAYLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Flem

May 07, 2026

Grand Prairie Ford responded

Your concerns are noted and we understand your frustration. We take transparency seriously, and your experience does not reflect the honest and straightforward approach we strive to maintain with every customer. We would appreciate the opportunity to discuss your specific situation and work toward a resolution. Please contact Victoria Courtney at 855-971-6306 so we can address these concerns directly.

March 25, 2026

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Employee Rating

The service was great. I was told that it would take about two hours to fix the recall and it was done in about an hour. More

by marcelinoespinosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Cruz

Apr 20, 2026

Grand Prairie Ford responded

We appreciate your feedback. We’re glad the service was completed quicker than expected and met your needs. Thank you for your trust, and we look forward to seeing you again.

March 11, 2026

Dealership Rating
Employee Rating

Buena atención me gusta ir a las oficinas te cubre lo que necesites en tu carro More

by nolbertbrac77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Braylon Boudreaux , Erick buena atención

Apr 17, 2026

Grand Prairie Ford responded

Thank you for the fantastic feedback! We are so glad to hear that you enjoy your experience at our office and appreciate the thorough care we provide for your vehicle. Our team takes great pride in covering every detail to ensure you have exactly what you need. We look forward to seeing you again for your next visit!

December 19, 2025

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Employee Rating

Jackie and the team did everything asked of them. They found me the exact truck I wanted at a great price. More

by jjcoco23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jackie Mercer

Dec 29, 2025

Grand Prairie Ford responded

We are utterly delighted to hear about your wonderful experience finding the perfect truck at such a great value. Your satisfaction with our team's dedication to meeting your specific needs means everything to us at Grand Prairie Ford. We take pride in helping customers locate exactly what they're looking for while ensuring they receive excellent pricing. Thank you for trusting us with your vehicle purchase and for taking the time to share your positive experience.

November 29, 2025

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Employee Rating

They gave me a fair price and worked with me. I felt like I got the best deal possible. More

by ppotts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Romello Benton

Dec 10, 2025

Grand Prairie Ford responded

Thank you for your positive feedback! We're thrilled you felt valued and received a fair deal. Your satisfaction means everything to us, and we appreciate you sharing your experience with Grand Prairie Ford.

September 01, 2025

Dealership Rating
Employee Rating

Hello to the head office of Grand Prairie Ford I like to thank you for having a great person like Sebastian Ruiz to help your customers the way he does with great professionalism Great job Mr Ruiz Thank you More

by Jmota821@icloud.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sindia Estrella

Sep 17, 2025

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We are truly grateful for your kind words about the exceptional professionalism you received during your visit. It means so much to hear that you felt well taken care of and supported throughout your experience with us. Your recognition of outstanding service reflects the high standards we strive to maintain for every customer. We deeply appreciate customers like you who acknowledge the dedication our team brings to their work each day. Your positive feedback motivates us to continue delivering the quality service you deserve.

July 29, 2025

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Employee Rating

Great personnel and stress free experience. This was my 3rd vehicle purchase. Great selection of Trucks More

by GERRYJ09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Benson, Ron Smith

Jul 30, 2025

Grand Prairie Ford responded

Thank you immensely for sharing your wonderful experience with us. We are delighted to hear that our team provided you with exceptional service and made your vehicle purchase completely hassle-free. It means so much to know that you found our staff to be outstanding and that we could offer you an excellent variety of trucks to choose from. Your trust in returning to Grand Prairie Ford for your third vehicle purchase truly demonstrates the quality of service we strive to deliver every day. We appreciate your loyalty and look forward to serving you again in the future.

July 19, 2025

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Employee Rating

These wonderful people made our 1st time buying experience wonderful. They explained the process and were so friendly. More

by T. Guerrero
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brenda Rosas , Joel

Jul 22, 2025

Grand Prairie Ford responded

Thank you so much for taking the time to share your experience. We are thrilled to hear that your first vehicle purchase was such a positive one. It means everything to us that our team took the time to walk you through each step and made you feel comfortable throughout the process. Your kind words about our friendly approach truly make our day. We appreciate you choosing Grand Prairie Ford and look forward to serving you for many years to come.

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