Grand Prairie Ford

Jackie did everything to help me get the car that was right for me. He is awesome! right for me. He is awesome! More

Jackie, Steve and Jon were great with getting me into my very first car on my own. Great job!! very first car on my own. Great job!! More

Enjoyed working with jackie, he made it happen things happen and got the best deal happen and got the best deal More

Great staff from sales to financing. Max Coker the salesman I worked with made everything easy for me. Max Coker the salesman I worked with made everything easy for me. More

Grand Pairie Ford and all of her employees went out of their way to make sure that I had a positive experience purchasing a new F150 platinum truck! their way to make sure that I had a positive experience purchasing a new F150 platinum truck! More

I clicked on the get a price button and a sales rep called me and said the price of the Bronco Sport was $32,685 as it showed online. I told him I had a long drive and would not pay more than that pri called me and said the price of the Bronco Sport was $32,685 as it showed online. I told him I had a long drive and would not pay more than that price. When I got there I found out that more than $1200 was being added to the price. Also, I found the dealer was offering far less than the trade-in amount indicated by the online tool. I went expecting some negotiation on trade-in and then writing a check. But I did not expect I was going to have to negotiate the price. When the dealer advertises a price and gives me that price on the phone, I expect to pay that price. I finally bought the car when Mr. Smith got close to what I wanted. However, I don’t appreciate the deception and it was not a pleasant experience. More

Jackie Mercer did a great job of getting us the right vehicle. When first pulled up, he greeted us at the door he remembered us when we purchased a new vehicle from him in 2011. He asked us what vehicle vehicle. When first pulled up, he greeted us at the door he remembered us when we purchased a new vehicle from him in 2011. He asked us what vehicle we wanted to take home today. We told him we were looking for a 2023 Expedition XLT. He said wait, right here, I have the right vehicle just for you. I asked my wife how is he going to bring us the right vehicle when we hadn't looked at them yet. However, when he came back and told my wife and me to step outside to see our new vehicle and when I saw my wife's eyes light up and the big smile on her face. We got inside the vehicle Jackie explained everything about the vehicle. We went for a test ride, and the rest was history we purchased that SUV. More

Made an appointment to preform service as specified in Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Fo Ford Technical Service Bulletin. On arrival at appointed time and much whispered discuss in another office the advisor told me that Grand Prairie Ford could not do the instructed service as listed in the Ford TSB without first going through their on diagnostic procedure so I could be charged more $$ to correct a Ford software issue that should’ve been a recall, but instead the dealership is doubling up what should be for the procedure.. What a racket. The service department give used car salesmen a good name. More

Jackie Mercer did a great job for us. Answered all our questions and very helpful with the paper work. Very knowledgeable of the vehicles. Answered all our questions and very helpful with the paper work. Very knowledgeable of the vehicles. More