Graff Chevrolet Company

I haven't received the call when my plates will arrive. Rene zavala Equinox 2020 Rene zavala Equinox 2020 More

Always pleased with service and staff where courtesy and professionalism are standard. Keep up the good work team! professionalism are standard. Keep up the good work team! More

They get the job done. and I'm happy with the services well done and good job and I'm happy with the services well done and good job More

Can they improve yes, but over all it was a good service. Thanks you, for the service provided Thanks you, for the service provided More

They worked very hard to get a good deal for the customer. They followed up to make sure all the subsequent paperwork was easy to get through. customer. They followed up to make sure all the subsequent paperwork was easy to get through. More

Had an amazing experience with Naomi and Ruben at Graff Chevrolet! She went above and beyond to help me find the perfect car for my husband, and he absolutely loved it. Naomi and Nathan was knowledgeable, Chevrolet! She went above and beyond to help me find the perfect car for my husband, and he absolutely loved it. Naomi and Nathan was knowledgeable, patient, and truly listened to what we were looking for. The whole process was smooth and stress-free thanks to her professionalism and care. Highly recommend asking for Naomi if you’re shopping here! she’s fantastic! More

Big Thank you to Matthew Wright and the Graff staff! Amazing Customer Service!!! I love my car and I will be back on my next purchase! 10/10 Service!! Amazing Customer Service!!! I love my car and I will be back on my next purchase! 10/10 Service!! More

They were open right on time. They courteous, ask if we needed help with something else and offer free car wash They courteous, ask if we needed help with something else and offer free car wash More

Joe, the service worker, was amazing. However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing th However, my main concern is how everything was communicated. I was there for an hour and a half, and I received updates like, “Oh, they’re washing the car. It will be done in 10 minutes.” Yet, I ended up waiting for 40 more minutes with no follow-up after I was processed for a loan car and told to wait in the lobby. An hour later, I found out that I didn’t need the loan car because my car was actually ready, but it somehow wasn’t ready earlier. There was a lack of clarity and communication throughout the process. I waited for an hour and a half under the impression that I would be receiving a loan car, only to discover that my car was finished instead. Nothing was communicated to me regarding the delays in preparing the loan car. The situation could have been handled more efficiently, and clearer communication would have significantly reduced my frustration. More

I’m choosing to remain anonymous for personal reasons, but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purc but what happened during my visit to Graff Chevrolet in Grand Prairie was unacceptable—and I feel morally obligated to speak up. I came in to purchase a reliable car for my family. I was assigned to a salesman named Alonzo Cano. At first, he seemed eager, but it quickly became clear he was more focused on pushing his personal agenda than actually helping me as a customer. The test drive turned dangerous when he insisted on driving first to “show me what the car could do.” Instead of demonstrating safety or comfort, he sped excessively, ignored stop signs, and drove recklessly—all with my child in the back seat. I asked him to slow down. He smirked and said, “I drive like this all the time.” That’s not confidence—that’s negligence. Back at the dealership, he changed the agreed numbers on the paperwork and slipped in extra fees without explanation. When I pointed them out, he became defensive and dismissive, trying to make me feel like I didn’t know what I was talking about. Then, shockingly, Alonzo began trying to sell me his girlfriend’s party planning business—as if it was part of the dealership deal. He handed me a flyer and said they “do events, balloons, and décor,” and could offer a package if I booked something through them. I couldn’t believe I was being pitched a party service while trying to buy a vehicle. To make matters worse, he made racially insensitive remarks during the process—joking about which types of customers are “easy to close.” I won’t repeat his exact words, but they were deeply offensive and completely inappropriate in any setting, let alone a professional one. It became clear that Alonzo Cano is using Graff Chevrolet’s name to further his own side hustles, rather than representing the dealership with integrity. I later heard from another local that he has a reputation for using Graff’s name to get bottle service at clubs and tries to write it off as business. Whether or not that’s true, the behavior I personally witnessed was more than enough to raise serious red flags. This isn’t just bad customer service—it’s a reflection of poor oversight, and I sincerely hope Graff Chevrolet’s management and ownership see this and take action. I have already begun filing complaints with the Texas DMV, BBB, and GM Corporate. For anyone shopping here: ask for someone else. Protect your time, your family, and your money. More