
Graff Chevrolet Company
Grand Prairie, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Professional and courteous. Great customer service skills. Very knowledgeable of vehicle capabilities. Polite and friendly Great customer service skills. Very knowledgeable of vehicle capabilities. Polite and friendly More
It was an awesome experience, sales person Nate Awe, was very helpful, and patient with me. I’m happy with my purchase. This is my third purchase at this dealership and with this sale person, Nate Awe. very helpful, and patient with me. I’m happy with my purchase. This is my third purchase at this dealership and with this sale person, Nate Awe. More
A pleasure to work with the staff of Graff Chevrolet they go out of their way to help go out of their way to help More
Well I'm going to say this well managed nice crew thanks for treating us with kindness for treating us with kindness More
Horrible customer service. I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call m I took my truck in 3 times for a transmission issue. They had my truck a total of 20 days and weren’t able to diagnose it. Had the audacity to call me on the 10th day of having it (3rd time, first and second time were both 5 days) to ask me what’s wrong with it. LOL. After I explained the same thing in detail each time, took Joe a “technician” on a ride along where he confirmed he heard the sound and felt the slipping. Then they wanted me to explain again what was wrong with it?!? I’m taking it to another dealership, and after I voiced my frustrations with them they said “ok” and hung up on me 😂 no trying to apologize for my experience or anything. Just hanging up on me. I would NEVER recommend these technicians to touch any car ever. More
They don’t have any Customer Service they need to smile and not like they’re happy not depressed and mad cause they gotta work. and not like they’re happy not depressed and mad cause they gotta work. More
Victor my Salesman was great and made the experience easy as well as the sales team & managers being polite and making sure everything was took care of, best car buying experience I’ve had yet! Thanks guys as well as the sales team & managers being polite and making sure everything was took care of, best car buying experience I’ve had yet! Thanks guys More
After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the se I'm very disappointed. They constantly lie to you by giving you misinformation. I went back and checked my road hazard plan and realized that the service advisor lied to me and charged me for services covered under my contract. I have purchased from bigger dealerships in the past and I think Graff Chevrolet nickel and dimes you for every penny they can get. Either the staff is uneducated on their contracts or they are lazy and just want to get you out of the building. More
After using this service department for the second time. I'm very disappointed. They constantly lie to you by giving you misinformation. I'm very disappointed. They constantly lie to you by giving you misinformation. More