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Graff Chevrolet Company
Grand Prairie, TX
648 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 647 reviews
Verified Customer
May 23, 2025
The staff at Graff are really easy to work with. They were able to complete my service quickly. The facility is not fancy, but it’s very convenient. I took the courtesy van to work and picked up They were able to complete my service quickly. The facility is not fancy, but it’s very convenient. I took the courtesy van to work and picked up my vehicle at the end of the day. More
by kalerej
Employees Worked With
Joe and Rodney in Service and the Courtesy Van Driver
May 22, 2025
Customer service is great I was out on an hour for oil change Free care wash! change Free care wash! More
by MSTEXAS1952
Employees Worked With
May 21, 2025
Reliable on picking up vehicle when promised trust on service and always on top of reminders for service needed very curtious always service and always on top of reminders for service needed very curtious always More
by bakermari79
Employees Worked With
May 21, 2025
They are not professional at service department when I called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manag called they said they would have the truck ready that day and they did not. They also kept hanging up on my phone calls. I talked to Carlos the manager he said he would call me back never did overall I had the worst experience with graff Chevrolet. I do not recommend More
by lewisorna56
Employees Worked With
May 18, 2025
Bad customer service . No communication with me about my vehicle. Never got a call from the person in charge of my vehicle to let me know what was wrong with it. I had to c No communication with me about my vehicle. Never got a call from the person in charge of my vehicle to let me know what was wrong with it. I had to call and even then I didn’t get any information. My vehicle sit in your parking lot for a bet at least 2 weeks. Never told me how busy they were or how long it would take for it get service. Not happy at at! More
by ADRIANNASANGAR
Employees Worked With
Don’t remember
May 18, 2025
The staff were courteous and helpful throughout each phase of the truck that I purchased. phase of the truck that I purchased. More
by SWILLIAMSBBC
May 15, 2025
Hi, I would like to express the service at Chevrolet. Mr. Rodney helped me in every way that he could even said a good morning. I’ll be right with that his helper I don’t know what his name is. He’s a Hi Mr. Rodney helped me in every way that he could even said a good morning. I’ll be right with that his helper I don’t know what his name is. He’s a Hispanic man he didn’t even say good morning can I help you Not even I’ll be right with you give me a few minutes. He was so rude. I hope next time that I have to take my vehicle in for service I can get this friendlygentleman and I would like to thank him. More
by 1990VILLEGASDANIEL
Employees Worked With
Rodney
