Gordie Boucher Ford of Menomonee Falls

Top notch! The valet service is fantastic. Fast and so courteous, The video was very useful. Professional, well-explained. Bob was thorough, patient, profession The valet service is fantastic. Fast and so courteous, The video was very useful. Professional, well-explained. Bob was thorough, patient, professional. He managed the entire process very well. More

The salesman was outgoing and not pushy. I did not feel pressured to purchase. However I did expect to receive a follow up call after purchase just out of courtesy in giving Boucher buisness I did not feel pressured to purchase. However I did expect to receive a follow up call after purchase just out of courtesy in giving Boucher buisness. Instead I received phone calls days later about my trade in and loan information in regards to payoff. It seemed there were loose ends in the deal which in my opinion is very unprofessional. All details in regards to buying and trade-in I thought would’ve been taken care of during the process. Requesting us to come back in to sign missed paperwork when we live a decent distance away is inexcusable. My wife and I picked up our “delivered” truck after sale. To say it’s been detailed or cleaned I guess there are low standards these days for when purchasing a vehicle. New or used, the standard should be the same and reflect the quality and professionalism of the dealership. Finding the previous owners balaclava in the back seat and previous owners information/paper work. Not to mention in the back of the glove box was the cabin air filter cover. I just assumed the tech forgot to put it on. I was even more wrong, there wasn’t one even installed in the vehicle. Big deal? No but frustrating none the less. I expected the truck to be gone through and inspected but once again standards must be low in a rush to make a sale. I have purchased 3 prior vehicles from Boucher dealers. In the future I will unfortunately be looking elsewhere. More

They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I needed to extend the rental. More

Great service. Excellent customer service. The pickup driver was excellent. He was engaging, kind, and made the ride easy. Excellent customer service. The pickup driver was excellent. He was engaging, kind, and made the ride easy. More

First time there,layout was a bit confusing but everyone was helpful and Bob was fair with the final charge I will be back was helpful and Bob was fair with the final charge I will be back More

Loving my new truck so far. I have started to customize it, lots more to do. I have started to customize it, lots more to do. More

Katie Kirby has put so much effort into resolving some issues that I had with extended warranty. She has gone on and above the call of duty to get the best service for my vehicle. She is a hard worker and issues that I had with extended warranty. She has gone on and above the call of duty to get the best service for my vehicle. She is a hard worker and very dedicated to doing the best job that she can for the customer when they have their car brought in. The valet service is fantastic. The driver of the valet service is very respectful, professional and just does a great job. Wishing them all a very happy memorial day weekend. More

Appreciated the mobile service for my Ford safety recall. Chris was kind & courteous. Good service! recall. Chris was kind & courteous. Good service! More

It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More

Best experience buying my car from the time I walked in the door. John had two vehicles ready for me to test drive. Chris was friendly, knowledgeable and helpful. Laura was awesome to work with for financi the door. John had two vehicles ready for me to test drive. Chris was friendly, knowledgeable and helpful. Laura was awesome to work with for financing. Highly recommend if you're in the market for a car. More