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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.4
1,112 Reviews
Call Service Center (800) 218-3243

1,112 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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December 07, 2024

Did not complete required warranty work. Will find another dealer due to ongoing dealer issues More

by Dslats77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Titone
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, We hope you will give us an opportunity to discuss this further with you. Please if you have time reach out to our General Manager Sal @ 262-925-2870 or email him at sal.pappalardo@boucher.com so he can try to make this right.

December 07, 2024

The service and information provided by my advisor was great. He made me aware of what was required and when my vehicle would be completed. More

by BSHRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sal Pappalardo General Manager 262-697-0700

December 06, 2024

Excellent customer service. Kept me informed of service being performed. Pick up and delivery of my car was an A+. Wish we had this kind of service at our dealership in Flor More

by lacwil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review, We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager 262-697-0700

December 06, 2024

I came for the Works deal and told them my brakes were making noise. They did great with the works and agreed I needed new rear brakes but they couldn’t get me in until 12/16 which was too long so I took More

by RUTHDONALDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, Ruth, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, We hope you will give us an opportunity to discuss this further with you. Please if you have time reach out to our General Manager Sal @ 262-925-2870 or email him at sal.pappalardo@boucher.com so he can try to make this right.

December 06, 2024

Pick up and delivery is so convenient! Everyone I was in contact with was super helpful and nice ! Definitely will recommend! More

by amandaeckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Kapity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you Amanda for your very kind review and using our Pick up & Delivery . We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager 262-697-0700

December 06, 2024

Jessica was very knowledgeable and respectful. I called on a Friday and they got me in that Saturday. More

by Jgallman74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2024 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sal Pappalardo General Manager 262-697-0700

December 05, 2024

They seem to be efficient glad you have paperwork this time - my last visit your systems were down. Very happy with the pick up and delivery service although better communication is needed when the custo More

by DPJGRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

December 04, 2024

The staff and service is exemplary! They go above & beyond to accommodate your needs & wants. Alfredo & John & the entire team are friendly, understanding & customer service-driven. More

by TJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Leone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2024 -

Gordie Boucher Ford of Kenosha responded

TJ Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager 262-697-0700

December 01, 2024

Went above and beyond to fix the problem. Bradford was awesome to deal with. When I buy a new truck it will be from them. More

by jjanda2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

November 29, 2024

Very happy with the professionalism and the quality work that was done on my car More

by Fordguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2024 -

Gordie Boucher Ford of Kenosha responded

We love the name "Fordguy" Thank you for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Sal Pappalardo General Manager 262-697-0700

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