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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.4
1,112 Reviews

1,112 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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January 02, 2025

Excellent service and good people percent work. Very good warranty. People smile. Professionals people good location More

by Oldoldwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Belal Barakat Service Manager 262-697-0700

January 02, 2025

Completely garbage. I now have an issue with my car that is going to be extremely expensive to resolve on my end. This is the second time this had happened. Please call More

by BMULWANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
January 02, 2025

The service advisor Elijah informed me of the wait time to service my vehicle & informed my automotive needs…met my expectations More

by pw53140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent service review! We are so glad that Elijah had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

January 01, 2025

Good service department with very friendly people who are covering all parts of the job done well More

by Tstewart5656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Belal Barakat Service Manager 262-697-0700

December 30, 2024

Have used it for over 5 years since we moved here great service and always ready to help More

by AMT1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Knutsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

December 30, 2024

This was the easiest process I have had buy a vehicle. Tristen and his team were very helpful making this process fast and easy. They did alot of the back end work to make the process easier that sitting More

by ASBETH17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Fullmer
Jan 02, 2025 -

Gordie Boucher Ford of Kenosha responded

We are very happy to hear that Tristen and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

December 28, 2024

Outstanding service. All questions answered in a way that I could understand. Very easy to make appointments, and waiting room is comfortable as well More

by junebug350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Pelnar tech.
Dec 30, 2024 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

December 25, 2024

Very professional and kept me up on everything they were doing to my vehicle and cost.. More

by tstout1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Sal Pappalardo General Manager 262-697-0700

Dec 28, 2024 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon! Sal Pappalardo General Manager 262-697-0700

December 25, 2024

I will never buy a board again because of the experience I did with the service department at the store More

by auslander.11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Alcazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Belal Barakat Service Manager 262-697-0700

December 22, 2024

Love Ford. This dealership is only about numbers and pushing you in and out without any communication. They could care less the quality of service and the lev More

by jvhodshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eljiah Goodwin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the four that transferred and made commitments they did not even try to honor.
Dec 23, 2024 -

Gordie Boucher Ford of Kenosha responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Belal Barakat Service Manager 262-697-0700

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