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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 31, 2025

They where very friendly. Service was quicker then expected They where able to diagnose the problem quickly More

by Mat1021619
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Beesley
Jul 31, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha. Belal Barakat Service Manager 262-697-0700

July 30, 2025

While waiting for my car paperwork to be finished up and get me on my way not one person took the 30 seconds of time to acknowledge me and just say hi or ask if they could help me with anything. This is st More

by alcan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your experience and for your honest 4-star review. We're truly sorry to hear that, despite our new facility and large team, your visit left you feeling unacknowledged and disappointed. That is not the experience we strive to provide at Gordie Boucher Ford of Kenosha. Every customer deserves to be greeted, respected, and offered assistance especially when seated in such a central and visible area. Your feedback highlights an important opportunity for improvement in how we engage with our guests, and we take it seriously. We’re sorry we missed the opportunity to earn your business, and we appreciate you bringing this to our attention. Sal Pappalardo General Manager

July 30, 2025

I called to service my vehicle on short notice, and they were very responsive to my customer needs More

by Mlilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 4 star review! We're glad we could be responsive to your needs and accommodate your service request on short notice. At Gordie Boucher Ford of Kenosha, we’re committed to being flexible and delivering timely, customer focused service. We appreciate your feedback and look forward to earning that fifth star on your next visit! Sal Pappalardo General Manager

July 29, 2025

Always top notch service at Gordie! Great appreciate all the people as well as the new facility. More

by Scott L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Verhagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review, Scott! We're thrilled to hear you consistently receive top notch service at Gordie Boucher Ford of Kenosha. We truly appreciate your kind words about our team and our new facility it means a lot to us! Looking forward to serving you again soon! Sal Pappalardo General Manager

July 29, 2025

It's the place to go for me. Friendly people and really pleasant atmosphere. There no other place better to buy a car and have it serviced More

by PETERSONDOUG
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
Jul 31, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the 5-star review! We're honored to be your go-to place for both buying and servicing your vehicle. It's wonderful to hear that you enjoy our friendly team and pleasant atmosphere we work hard to make every visit a great one. We truly appreciate your loyalty and look forward to seeing you again at Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 26, 2025

First impression on my arrival at the new facility was awesome. The service and attention the personnel provided was remarkable as always. Thank you A loyal customer 15+ years More

by CDNEPHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words and for being a loyal customer for over 15 years! We’re thrilled that your first impression of our new facility was a great one, and even more grateful to hear that the service and attention you received continues to meet your expectations. Your continued trust and support mean the world to all of us at Gordie Boucher Ford of Kenosha, and we look forward to serving you for many more years to come! Sal Pappalardo General Manager

July 26, 2025

I appreciate them always being straightforward and fixing my car whenever it's needed without telling me I need a ton of extra service. More

by JMRLVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear you appreciate our honest, no-pressure approach and that our team consistently takes care of your vehicle without upselling unnecessary services. At Gordie Boucher Ford of Kenosha, transparency and trust are at the heart of everything we do. We truly value your continued confidence in us and look forward to serving you again! Sal Pappalardo General Manager

July 25, 2025

Wonderful service from everyone that works there! The staff is just amazing and very good and wonderful service. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words, Thomas! We're thrilled to hear you received wonderful service from our entire team. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and a welcoming experience from start to finish. We truly appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

July 25, 2025

Great service and workers were really helpful. I was notified of everything that was happening More

by Jaimedarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received excellent service and that our team was helpful and communicative throughout your visit. At Gordie Boucher Ford of Kenosha, keeping our customers informed every step of the way is a top priority. We appreciate your support and look forward to serving you again soon! Sal Pappalardo General Manager

July 25, 2025

Excellent Service! Pickup/Delivery service Excellent! Car Wash really needs improvement. My car looked dirtier after your car wash. Next time I will request “No C More

by JSPORTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback and kind words about our service and pickup/delivery, we’re glad those parts of your experience were excellent! However, we sincerely apologize for the disappointing experience with the car wash. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you have some free time coming up we will be sure to hand wash your vehicle just come in and ask for Sal Pappalardo, Also We’ll be sure to address this with our team so we can improve the quality of that service moving forward. If you prefer to opt out next time, just let us know, we’re happy to accommodate. Thank you again for your trust in Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

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