Brianna Williams
Brianna Williams at Gordie Boucher Ford of Kenosha

Brianna Williams

Express Service Advisor

Gordie Boucher Ford of Kenosha

7820 120th Ave
Kenosha, WI 53142

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4.9
104 Reviews
4.9

104 Reviews

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104 Reviews of Brianna Williams

July 27, 2026

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Employee Rating

The staff is very friendly and helpful. I was disappointed to not get the usual discount on my service. I never got an actual itemized statement of services and charges. Not sure why they c More

by PALLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 26, 2026

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Brianna is great and is the ultimate person to have as one of the first people you deal with upon arrival. She gives clear and accurate information and keeps you up to date. A great point person to let me More

by rkaebs
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 26, 2026

Gordie Boucher Ford of Kenosha responded

It’s wonderful to hear that Brianna served as a clear, reliable point of contact during your Ford F-150 service. We’re glad she kept you informed of each step and coordinated the team’s efforts. Thank you for sharing your positive feedback. Sal Pappalardo General Sales Manager 262-697-0700

July 24, 2026

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One of the best services I’ve ever had before. Definitely would recommend to my friends and family More

by Bri.Baltimore98
Service Price Transparency
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Recommend Dealer
Yes
Jul 25, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for your amazing review! We're honored to hear Brianna provided one of the best service experiences you've ever had. Delivering exceptional customer care and making every visit easy, honest, and enjoyable is what we strive for every day at Gordie Boucher Ford of Kenosha. Your recommendation to your friends and family means the world to us and is one of the greatest compliments we can receive. Thank you for trusting us with your Ford service needs. We look forward to welcoming you back for many years to come! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 23, 2026

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Convenient and timely I love the videos sent by the technician of the work being done. More

by JLS
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 25, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We're thrilled to hear Brianna provided a convenient and timely service experience. It's great to know you found the technician inspection videos helpful we believe they add transparency by allowing our customers to see exactly what our factory-trained technicians see and better understand the work being performed on their vehicle. Thank you for trusting Gordie Boucher Ford of Kenosha with your Ford service and maintenance needs. We truly appreciate your business and look forward to serving you again. Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 16, 2026

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Employee Rating

Everything was great. I love the fruity water. It's bad enough that costumers and consumers are hassled enough about surveys but now I'm hassled to state more than I alrea More

by WOPINEKT
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 16, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to share your feedback and for sticking with the survey! We truly appreciate your honesty. I'm glad to hear Brianna and our Express Service Team provided a great experience and that you enjoyed the fruity water during your visit. I also understand your frustration with the survey process, and I'll be sure to share your comments with our team. We certainly don't want the survey itself to take away from an otherwise positive experience at Gordie Boucher Ford of Kenosha. We'll be sure to recognize Brianna for taking such great care of you. Thank you again for your business, and we look forward to seeing you again soon! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 13, 2026

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Very friendly and professional. Will definitely recommend. She made this experience great, and explained everything well. More

by Karygp86
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Yazi Perez

Jul 16, 2026

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Brianna, Yazi, and our Express Service Team provided such a friendly and professional experience. Taking the time to explain everything clearly and ensuring our customers feel comfortable and informed is exactly what we strive for every day. Knowing you would recommend us is one of the highest compliments we can receive. We'll be sure to share your kind words with Brianna, Yazi, and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 11, 2026

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Employee Rating

Very comfortable experience everyone seems very upbeat and professional, and great experience Work was done quickly and very, very fairly priced More

by LINEXOFKENOSHA
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 16, 2026

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Brianna and our Express Service Team provided such a comfortable, professional experience. Creating a welcoming atmosphere, completing vehicle service quickly, and offering fair, transparent pricing is exactly what we strive for every day. We'll be sure to share your kind words with Brianna and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 09, 2026

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What a great dealership t take my cars to. Friendly and very helpful. Everything on time and done well. Love the car pickup and delivery. More

by Randy
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Gordie Boucher Ford of Kenosha responded

We're truly grateful you took the time to share your experience, Randy, and thank you for choosing Gordie Boucher Ford of Kenosha. We're thrilled to hear Brianna and our Express Service Team provided friendly, helpful service and completed everything on time. It's also great to know you love the convenience of our complimentary Pickup & Delivery Service. Providing quality vehicle maintenance, dependable service, and a hassle free customer experience is exactly what we strive for every day. We'll be sure to share your kind words with Brianna and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicles, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 08, 2026

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Brianna is always awesome and helpful! She always makes sure our service needs are taken care of!! More

by JMRLVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Gordie Boucher Ford of Kenosha responded

We're truly honored to have earned your continued trust and appreciate you taking the time to share your experience with Gordie Boucher Ford of Kenosha. We're thrilled to hear Brianna and our Express Service Team continue to provide the outstanding, helpful service you've come to expect. Making sure every customer's vehicle service needs are taken care of with professionalism, attention to detail, and exceptional customer care is exactly what we strive for every day. We'll be sure to share your kind words with Brianna and the entire Express Service Team. Thank you again for trusting Gordie Boucher Ford of Kenosha with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

July 06, 2026

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Employee Rating

My service advisor was excellent, she was incredibly friendly, professional and made the entire experience easy and stress free. More

by KIM.MUSZYNSKI
Recommend Dealer
Yes

Other Employees Tagged: Brianna Williams

Jul 07, 2026

Gordie Boucher Ford of Kenosha responded

Thank you for choosing Gordie Boucher Ford of Kenosha and for taking the time to share your experience. We're thrilled to hear Brianna provided such an excellent service experience. Her friendly, professional approach and commitment to making every visit easy and stress-free are exactly what we strive to deliver for every customer. We’ll be sure to share your kind words with Brianna. Thank you again for trusting us with your vehicle, and we look forward to assisting you with all of your future vehicle service and maintenance needs! Sal Pappalardo General Manager Gordie Boucher Ford of Kenosha

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