Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Goldstein Subaru
Albany, NY
332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
332 Reviews of Goldstein Subaru
December 29, 2017
Good Service Experience It was a shorter stay than I expected. I worked with Kyle, who was very knowledgable, friendly, and looked out for me, the customer. I would certainly It was a shorter stay than I expected. I worked with Kyle, who was very knowledgable, friendly, and looked out for me, the customer. I would certainly recommend. More
by Mark
Employees Worked With
Kyle Garcelon
October 24, 2017
new car purchase friendly and knowledgeable sales person,no sales pressure,no intimidation about type of car selection, no hassle in agreeing on price ,generous trade friendly and knowledgeable sales person,no sales pressure,no intimidation about type of car selection, no hassle in agreeing on price ,generous trade allowance, car ready for delivery on time More
by carbuyer,eth
Employees Worked With
joon
October 17, 2017
Unprofessional and false advertising. We went to Goldstein to look at a 2017 Subaru STI limited leftover and possibly trade in our 2015 WRX Premium. Sales consultant, Joe Khattar, met us a We went to Goldstein to look at a 2017 Subaru STI limited leftover and possibly trade in our 2015 WRX Premium. Sales consultant, Joe Khattar, met us at the front desk to assist us. We told him the car we were interested in, what we had and what we owed on it. He asked how long of a loan we wanted and we told him 72 months, with 0 down, we just wanted to use the equity on the trade in. Joe took our keys and said he’d be back in 10 minutes. Prior to coming to the dealership, we had done our homework. The car we were looking at had $3017 of rebates for being a leftover, with a sticker of 41,925. Our car had a value of 19,500-22,000. Joe took about 45 minutes to return. When he returned, he showed us a deal for 38,908 for the 2017 STI and only receiving 18,000 for our 15 WRX. When I expressed concern with how little we were receiving for our car when it books for ~2,000 more, and I’d like to see 21,000 for it. Joe rebutted with that he was giving us the extra money in the rebates. I expressed to Joe that isn’t correct, that the 2017 is rebates because it’s a leftover. I asked him if he’d give us 21,008 for a 2018 and he said yes. I told joe that was essentially falsely advertising a leftover, that it’s discounted due to already having lost value compared to 2018s, regardless of being new. Joe changed the subject and asked where we got the value of our car from. We told him KBB and NADA and that we had it pulled up on our phones. Joe immediately said “read the fine print, auction prices are much lower”. Joe went on to state that our 2015 WRX had tires that were no good, brakes that needed replacing and was overall in poor condition. Our car is in pristine condition, there is not one scratch, dent, stain missing anywhere. The tires were new in June, 4000 miles on them, and the brakes have well over 75% life. I told Joe all of this. At this point, Joe said this is the best he could do, so I told him we wanted to leave. Joe went and got the sales manager who tried to tell a sob story about selling cars, rather than make a deal. We told them that we wouldn’t make a deal and wouldn’t waste any more time here and left. Joe Khattar’s title is “Master Peak Performer”. I don’t think this is accurate at all. Joe was very unprofessional, arguementative, and didn’t care to make a deal. I would not recommend Joe to anyone. I would not recommend Goldstein to anyone either. More
by DJ
Employees Worked With
Joe Khattar
October 01, 2017
Extremely Pleased Great service yesterday--super friendly, accommodating, fast, and thorough. That on top of this great car I got from them last year, a 2017 Forester. Great service yesterday--super friendly, accommodating, fast, and thorough. That on top of this great car I got from them last year, a 2017 Forester. Extremely pleased on all counts. More
by vinbon
Employees Worked With
Igor, and service reps.
September 16, 2017
Joan Putnick Thanks Patrick Comas Patrick Comas was very helpful. He listened to what we wanted and why we wanted certain features. Wanted a sedan with a trunk that would hold a bicy Patrick Comas was very helpful. He listened to what we wanted and why we wanted certain features. Wanted a sedan with a trunk that would hold a bicycle and 3 large suitcases. Patrick showed us the trunks in a 5 door and a 4 door. Wanting a 4 door, he suggested we bring the bicycle and see if it fits. He always thought it would. He was right. With the back seats down we are ready to transport bike and clothes to Florida. He spent a lot of time, letting us test drive a couple of cars, going over the features and the difference in price. He was friendly, knowledgeable and listened to us. More
by Joan
Employees Worked With
Patrick Comas and Joe Papa
September 03, 2017
Awesome experience!! - Wm. Monaghan / Thanks Patrick Comas Aaron Butler and Patrick Comas were two of the best. We shopped all around and they were happy to spend the time to keep us at this dealership. This i Aaron Butler and Patrick Comas were two of the best. We shopped all around and they were happy to spend the time to keep us at this dealership. This is our 4th Subaru and we are very happy to have purchased here at Goldstein. I also had a few accessories installed and they did a great job. More
by OutbackVelo
Employees Worked With
Aaron Butler, Patrick Comas
August 30, 2017
Service with a Smile I found the salesman, Patrick Comas to be professional and friendly. He answered all my questions and spent the time finding what I wanted in a vehicl I found the salesman, Patrick Comas to be professional and friendly. He answered all my questions and spent the time finding what I wanted in a vehicle , with a price to match. More
by Fran Kieltyka
Employees Worked With
Patrick Comas
August 27, 2017
Roger & Roberta Ehlert - Patrick Comas, Thank you! We knew we wanted a Forester, and the features, in general, that were important to us. Patrick worked with us to fully understand the features and p We knew we wanted a Forester, and the features, in general, that were important to us. Patrick worked with us to fully understand the features and packages that were available. He met with us several times and answered all our questions, narrowing down the choice of cars that were available that met our needs. We were particularly interested in the many safety features offered in the All Weather and Eyesight packages, which we have never had before, and Patrick not only fully explained how each feature worked, he demonstrated the adaptive cruise control for us in traffic and explained how the features interacted together. His going this extra step was very much appreciated. Patrick was knowledgeable, pleasant, and very low-pressure. We are happy with the final "deal" we were offered, and we are very happy with the car so far (it has only been a couple of days). We would happily deal with Patrick again in the future. More
by Roger & Roberta Ehlert (Thanks, Patrick Comas)
Employees Worked With
Patrick Comas, Aaron Butler, Joe Papa
August 23, 2017
GREAT TEAM!!!!! Aaron B.- Sales Mgr Spot -On! No hassle deal Larry D. Sales - good deal Joe Papa - Finance Mgr pleasure to work numbers- with a smile Aaron B.- Sales Mgr Spot -On! No hassle deal Larry D. Sales - good deal Joe Papa - Finance Mgr pleasure to work numbers- with a smile More
by Jnelli
Employees Worked With
Aaron Butler, Larry Dudley, Joe Papa
August 10, 2017
Jason Gerloff & Jenn Boland-Happy Goldstein Subaru Customers Jay and I knew we wanted a Subaru Forester, knew what we would like for our trade, and knew what we wanted to pay. Goldstein Subaru stepped up to the Jay and I knew we wanted a Subaru Forester, knew what we would like for our trade, and knew what we wanted to pay. Goldstein Subaru stepped up to the plate. Patrick Comas made the car buying process very simple and efficient. He was genuinely friendly, pleasant, and knowledgeable. Never once was my patience tested. Goldstein was able to find the vehicle which fit our specifications and most importantly get it back to Goldstein Subaru in time for our trip to Cape Cod (and put a trailer hitch on it, too). Thank you, Aaron, for that! I would highly recommend this dealership. They make buying a vehicle hassle-free. More
by Jenn & Jay
Employees Worked With
Patrick Comas, Aaron (?)
