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Goldstein Subaru
Albany, NY
332 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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332 Reviews of Goldstein Subaru
August 28, 2021
My wife and I have purchased many cars in our lifetime but we have never had such a comfortable sales experience. Sean, our salesman, was so helpful in finding us the car that we wanted and he provided u but we have never had such a comfortable sales experience. Sean, our salesman, was so helpful in finding us the car that we wanted and he provided us with a no pressure and no end of sale $$ surprise. He is the best, down to earth, salesperson we have ever dealt with. He also provided us with a comprehensive review of all the safety features and the bells and whistles on our new Subaru Forester. This info was also reviewed by Aaron, the sales manager who took the time to meet us and check on our satisfaction. Kudos to Goldstein’s Subaru, Sean, Aaron, and the rest of of the Goldstein team. Tom and Gail Marnes More
by Tomphysics
Employees Worked With
Sean, Aaron, and the financial manager
August 28, 2021
Bill Magee was very friendly and very helpful! He went over all the bells and whistles, but also made it clear that the best way for me to get to know my Impreza was to sit in it and learn what many safet over all the bells and whistles, but also made it clear that the best way for me to get to know my Impreza was to sit in it and learn what many safety More
by mbe33332003
Employees Worked With
Bill Magee
August 28, 2021
I went in for my 6 months service. Service writer was very friendly. Service was completed in less than an hour. I would recommend them to friends and family. very friendly. Service was completed in less than an hour. I would recommend them to friends and family. More
by Mjl72861
Employees Worked With
Lucas Fyan, DJ McArdle
August 05, 2020
"Yuko is fair and honest" I came in about 2 weeks ago to work with Yuko Lovely on the purchase of a new car, and she was absolutely amazing. She responded to my phonecalls and I came in about 2 weeks ago to work with Yuko Lovely on the purchase of a new car, and she was absolutely amazing. She responded to my phonecalls and e-mails prior to my arrival both quickly and bluntly (that is a good thing). At no time did I feel any pressure from Yuko, and more importantly she was honest. She did not try to up-sell me anything, she only showed me what I wanted. She answered almost all of my questions (even the difficult ones), and I was treated very well. Quite frankly, honesty is something very rare to find in a dealer, and thus I highly recommend Yuko. More
by M
Employees Worked With
Yuko Lovely
June 01, 2020
Sales performance Our experience has been very good. The on-line shopping and work towards a purchase has been professional and without frustration in the use and wo Our experience has been very good. The on-line shopping and work towards a purchase has been professional and without frustration in the use and working of their website. Furthermore, even with this pandemic crisis and short staffing, purchasing a vehicle at the dealership has been straightforward and painless. Customer service is excellent. Time will tell if the vehicle and service with our Crosstrek, will be as good as friends and relatives suggest. More
by rcerpwhmte
Employees Worked With
Joe Khatter, Sierra Woodard
September 20, 2019
Service department check in needs upgrade. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. White haired lady next to outside door, looked up briefly several times and then right back down at her computer. 3 men at another computer, laughing and watching a video. A man doing paperwork never looked up from his desk. Another man was on the phone with a customer, He finished conversation and, because I was standing right in front of his desk, greeted me and was then very helpful. I watched this same scenario happen to 2 more customers that came through the front service door. No greeting. No "I will be with you soon". Customers standing up to 10 min, looking from desk to desk, without anyone acknowledging them. More
by Donna
Employees Worked With
Service Dept.
July 26, 2019
Friendly, warm, welcoming and worth a visit Greetings worth visiting for. Walking into Goldstein Subaru (through the automatic front door, too👍🏼), I was welcomed pleasantly, immediately and wi Greetings worth visiting for. Walking into Goldstein Subaru (through the automatic front door, too👍🏼), I was welcomed pleasantly, immediately and with friendly faces that helped right away. Not the usual dealership entry experience—great! The showroom is large, bright, and well organized, not only with one of every Subaru model, but space to move and look around, too. Parking, entry, sales, service, and inventory. CHECK. Happy and warm welcome? Double check. Goldstein is worth a visit in this area, anytime! Highly recommended. More
by Derek K
Employees Worked With
DJ McArdle
July 20, 2019
Detailing The staff at Goldstein's were quick, efficient and professional. They answered any and all of the curent questions I had about our vehicle. Definitely The staff at Goldstein's were quick, efficient and professional. They answered any and all of the curent questions I had about our vehicle. Definitely will recommend them to our friends and family. More
by Liz1020
Employees Worked With
Mercedes Meadows-Berry and Sandy Kwarta
May 20, 2019
SWITCHING IT UP Dont go to Goldstein. They like to play games with their prices. Had a car listed at 10.9k and decided to switch it up on me after test driving it and Dont go to Goldstein. They like to play games with their prices. Had a car listed at 10.9k and decided to switch it up on me after test driving it and bumped the price up 2k after they had to "put new parts in it" What they had it listed for originally when i test drove it should be the price honored. The sales lady knew my price limit. But they would not honor it. Would not budge. This is after I've been waiting days to see if another buyer was going to take it, wasting my time. Told me it was now available and by the way its 2k more. (mind you its listed at 11.9 online) manager acted like i was getting a deal. Quite the run around. Not family oriented. They do not care about customer satisfaction. Only money. On a 10 year old car that was overpriced. More
by CHRISTINA
Employees Worked With
Yuko Lovely
May 02, 2019
I REGRET EVER GOING THERE AND I WOULD NEVER RECOMMEND THEM! THIS IS WORTH READING: I bought a brand new Subaru Outback Touring on Feb 26. Within 48 hrs I had issues with the infotainment system, a problem that THIS IS WORTH READING: I bought a brand new Subaru Outback Touring on Feb 26. Within 48 hrs I had issues with the infotainment system, a problem that has plagued thousands of people and one I struggled with for 7 months with my previous 2018 Outback (which Subaru ended up buying back after I sued them). After several calls, Goldstein finally called me to say that Subaru had just released a new software update, I immediately drove down and they installed the upgrade. As soon as I walked out of the service Dept. and got to my car, I noticed that all the navigation buttons on the left side of the radio were frozen and would not allow navigation between home, map and apps menus. I went back inside to tell Brandon, the service tech that had installed the update and I asked to come out to the car. Unfortunately, when turned on the car the problem was no longer there. To make a long story short, this problem continued randomly for weeks, and I recorded the incident several times so they could see. I brought the car back and after a few days, they called me to say that they could not reproduce the problem and that I could go and get the car. I asked them to keep it a bit longer to see if the problem would come up. The next day I got a call stating that the tech went out to my car and found all the buttons frozen completely, just as I had described and shown in my videos. He said they would have to replace the head unit. A few days later, I went to get my car with the new head unit only to find as I was driving home that Starlink service no longer worked (one would think that after installing a new head unit they would call Starlink to ensure the customer would not have disruptive service), I also found that the panel below the steering wheel was hanging and was never properly secured under the steering column, very unprofessional and sloppy workmanship considering this is a $37K car and not some $500 old clunker. It was only a couple of days later that the buttons locked up again, my pre-set destinations were wiped out, and eventually, the navigation system stopped working altogether. The car only has 1300 miles and is only a couple of months old, and every time I have gone to Goldstein I have been made to feel like I'm the bad guy, just because I have politely requested that I'd be given a product that works as advertised. Instead, the sales manager, Chris Gardner, who was so friendly up until my check cleared, saw me sitting by the service dept. passed right in front of me and not even said hello, he has not replied to my emails or had the courtesy to return my calls except for the one time right after I bought the car. The service dept. sucks since every time I have picked up my car it was dirty, and the techs don't clean up after themselves, and they always made me feel uncomfortable as if they were doing me a favor instead of apologizing for the inconvenience they caused me. I understand they don't make the car, and that this is a problem thousands of people have, but how they deal with the customers AFTER they make the deal really shows their character, and in my book, THEY FAILED monumentally at every level. The only person who made an attempt to be helpful was the salesperson David Ballerstein, but even he stopped replying to my last email in which I asked for help, perhaps he was directed to not contact me. I now have a brand new car that I paid a lot of money for, and I have to rent a car to go on a trip because I have no navigation system that works. I went to Goldstein in good faith, and I chose to drive 20 miles each way to give them my business when I have another dealer 7 miles away. They put up a good front, and like most car dealers, they fooled me into believing they were different and would do the right thing before and after the purchase, but then after they had my money, they went out of their way to uphold the lousy reputation car dealers have, and I have to chase them down just to get my brand new car fixed. I bet that none of these people would ever tolerate what they expect me to tolerate if this happened to them. I REGRET EVER GOING THERE AND I WOULD NEVER RECOMMEND THEM TO ANYONE. How they got the rating they have is beyond comprehension. AG More
by AG
Employees Worked With
Chris Gardner, David Ballerstein, Brandon Johnson
