Goldstein Subaru

Service department check in needs upgrade. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. In general, great service. But, you walk into service department and no one acknowledges you. 4 desks when you enter front door of Service department. White haired lady next to outside door, looked up briefly several times and then right back down at her computer. 3 men at another computer, laughing and watching a video. A man doing paperwork never looked up from his desk. Another man was on the phone with a customer, He finished conversation and, because I was standing right in front of his desk, greeted me and was then very helpful. I watched this same scenario happen to 2 more customers that came through the front service door. No greeting. No "I will be with you soon". Customers standing up to 10 min, looking from desk to desk, without anyone acknowledging them. More

I REGRET EVER GOING THERE AND I WOULD NEVER RECOMMEND THEM! THIS IS WORTH READING: I bought a brand new Subaru Outback Touring on Feb 26. Within 48 hrs I had issues with the infotainment system, a problem that THIS IS WORTH READING: I bought a brand new Subaru Outback Touring on Feb 26. Within 48 hrs I had issues with the infotainment system, a problem that has plagued thousands of people and one I struggled with for 7 months with my previous 2018 Outback (which Subaru ended up buying back after I sued them). After several calls, Goldstein finally called me to say that Subaru had just released a new software update, I immediately drove down and they installed the upgrade. As soon as I walked out of the service Dept. and got to my car, I noticed that all the navigation buttons on the left side of the radio were frozen and would not allow navigation between home, map and apps menus. I went back inside to tell Brandon, the service tech that had installed the update and I asked to come out to the car. Unfortunately, when turned on the car the problem was no longer there. To make a long story short, this problem continued randomly for weeks, and I recorded the incident several times so they could see. I brought the car back and after a few days, they called me to say that they could not reproduce the problem and that I could go and get the car. I asked them to keep it a bit longer to see if the problem would come up. The next day I got a call stating that the tech went out to my car and found all the buttons frozen completely, just as I had described and shown in my videos. He said they would have to replace the head unit. A few days later, I went to get my car with the new head unit only to find as I was driving home that Starlink service no longer worked (one would think that after installing a new head unit they would call Starlink to ensure the customer would not have disruptive service), I also found that the panel below the steering wheel was hanging and was never properly secured under the steering column, very unprofessional and sloppy workmanship considering this is a $37K car and not some $500 old clunker. It was only a couple of days later that the buttons locked up again, my pre-set destinations were wiped out, and eventually, the navigation system stopped working altogether. The car only has 1300 miles and is only a couple of months old, and every time I have gone to Goldstein I have been made to feel like I'm the bad guy, just because I have politely requested that I'd be given a product that works as advertised. Instead, the sales manager, Chris Gardner, who was so friendly up until my check cleared, saw me sitting by the service dept. passed right in front of me and not even said hello, he has not replied to my emails or had the courtesy to return my calls except for the one time right after I bought the car. The service dept. sucks since every time I have picked up my car it was dirty, and the techs don't clean up after themselves, and they always made me feel uncomfortable as if they were doing me a favor instead of apologizing for the inconvenience they caused me. I understand they don't make the car, and that this is a problem thousands of people have, but how they deal with the customers AFTER they make the deal really shows their character, and in my book, THEY FAILED monumentally at every level. The only person who made an attempt to be helpful was the salesperson David Ballerstein, but even he stopped replying to my last email in which I asked for help, perhaps he was directed to not contact me. I now have a brand new car that I paid a lot of money for, and I have to rent a car to go on a trip because I have no navigation system that works. I went to Goldstein in good faith, and I chose to drive 20 miles each way to give them my business when I have another dealer 7 miles away. They put up a good front, and like most car dealers, they fooled me into believing they were different and would do the right thing before and after the purchase, but then after they had my money, they went out of their way to uphold the lousy reputation car dealers have, and I have to chase them down just to get my brand new car fixed. I bet that none of these people would ever tolerate what they expect me to tolerate if this happened to them. I REGRET EVER GOING THERE AND I WOULD NEVER RECOMMEND THEM TO ANYONE. How they got the rating they have is beyond comprehension. AG More

Good Service Experience It was a shorter stay than I expected. I worked with Kyle, who was very knowledgable, friendly, and looked out for me, the customer. I would certainly It was a shorter stay than I expected. I worked with Kyle, who was very knowledgable, friendly, and looked out for me, the customer. I would certainly recommend. More

new car purchase friendly and knowledgeable sales person,no sales pressure,no intimidation about type of car selection, no hassle in agreeing on price ,generous trade friendly and knowledgeable sales person,no sales pressure,no intimidation about type of car selection, no hassle in agreeing on price ,generous trade allowance, car ready for delivery on time More

Extremely Pleased Great service yesterday--super friendly, accommodating, fast, and thorough. That on top of this great car I got from them last year, a 2017 Forester. Great service yesterday--super friendly, accommodating, fast, and thorough. That on top of this great car I got from them last year, a 2017 Forester. Extremely pleased on all counts. More

Joan Putnick Thanks Patrick Comas Patrick Comas was very helpful. He listened to what we wanted and why we wanted certain features. Wanted a sedan with a trunk that would hold a bicy Patrick Comas was very helpful. He listened to what we wanted and why we wanted certain features. Wanted a sedan with a trunk that would hold a bicycle and 3 large suitcases. Patrick showed us the trunks in a 5 door and a 4 door. Wanting a 4 door, he suggested we bring the bicycle and see if it fits. He always thought it would. He was right. With the back seats down we are ready to transport bike and clothes to Florida. He spent a lot of time, letting us test drive a couple of cars, going over the features and the difference in price. He was friendly, knowledgeable and listened to us. More