Back

Girard Toyota

New London, CT

not yet
rated
208 Reviews

543 Colman St

New London, CT

06320

Directions

By Type

208 Reviews of Girard Toyota

October 09, 2011

Brought my 2006 RAV-4 here on the way home from vacation on Cape Cod. "Check Engine" light was on as well as "tire pressure" warning light. Called first and the Service dept. told me to bring it right in. More

by mcoconnell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Rep.
September 26, 2011

Overall, I found Girard’s service center dishonest, unprofessional, ineffective, lazy, and unfriendly. Absolutely inappropriate customer service and made no attempt to complete their job tasks in proc More

by meena93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron, Lenny
September 24, 2011

Unfortunately, I cannot give this dealer a recommendation at this time as I have had numerous issues with them in the past. My most recent visit was excellent - My Sequoia visited for a check-engine engine More

by mhz888
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron
September 21, 2011

Kerry was very courteous and helpful without being too pushy It was a pleasant experience and we felt we were fairly treated.He found the car we were looking for promptly and made the trade. More

by bmr1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
September 19, 2011

I have given this rating for the purchase of a new Toyota Rav from your dealership. My husband and I had been to two other Toyota dealers and were not satisfied with the price and warranty which was offered More

by DMISIASZEK174
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian fisher and Chris from finance
September 18, 2011

We had a very pleasant experience at Girard Toyota. The female in the service department that worked with us kept us informed all day on the status of our car. They had the car ready for us exactly when t More

by gjward243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah
September 17, 2011

Customer service has generally been quite good in the service division of Toyota (with a few exceptions of an employee who is no longer there). I miss a few individuals who made dealing with Girard plea More

by stankewich8036
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris??
September 15, 2011

The customer service is very friendly and most The customer service is very friendly and most importantly vey quick. The waiting room is excellent.I would definitely visit again in the near future More

by Nagarajmudiyam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hillary
September 14, 2011

The salesman and the dealership were very quick and courteous with the purchase of my car. I would recommend the dealership to my friends and family. More

by rmeaike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Vendola
September 14, 2011

Had my Toyota Tundra service for and oil change.I had a appointment and i told Hillary i notice my trans was not shifting a couple of times.I was waiting for my truck for 5.50hrs.I was told that the trans More

by jcls1012
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hillary Dexler
Sep 27, 2011 -

Girard Toyota responded

o Girard Toyota participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our dealership. we apologize for the miscommunication, and hope for the opportunity to serve you better in the future!