Giant Recreation World OB

RV Purchase and Walk Through We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he We just completed our walk through with Doug. Our sales consultant "Cowboy" has mentioned him every time we stopped by the Dealership and told us he was the guy that knew and would explain everything about our new coach. This is our first RV and we had a list of questions. Doug was very patient with us and took the time to make sure we understood each and every major component. He took detailed notes of the little things that needed attention and ensure us the items would be completed asap. Gail and I both agree, Doug is a professional and an employee you need to hold on to; he would be very hard to replace. Andre "Cowboy" Banchi is in the relationship management business, he may be in sales but he knows the importance of the relationship. We've been coming to the new dealership since it open but didn't get serious until we met Cowboy. He has spent many hours guiding and helping us to choose our 1st coach. By chance I ran into Cowboy at a local store and we began chatting. A couple weeks later we stopped by the dealership to see Cowboy and look around. Cowboy was tied up with other customers so Phil Grosvenor pointed us in the direction of the new coaches and said he would send Cowboy out to meet us. We looked at a New Holiday Rambler, scheduled a test drive and then put a deposit on it. With Cowboy guiding us through the process, he helped us negotiate the deal, schedule the walk through and and introduce us to Paris McNamara in the Finance Department. Paris really understands the Finance and Warranty side of the house. She got us a great rate and helped us understand the warranties to protect our investment. She then took us to Wendy Rumptz in service to schedule the services we purchased and a 30 day service appointment for anything that might need attention. I would highly recommend Doug and Cowboy, they are knowledgeable, professional and very patient with first timers. More

Nice to have an honest technician Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Tru Experience with this company started two years ago while searching extensively for a replacement for my old and damaged (by my carelessness) Lance Truck camper. Matt Lavett patiently put up with me to make a final decision on what my wife and I finally settled on. Just before leaving on our last trip I had an issue with the motorhome. Fully packed up I drove to the Ormond center and Chris met me at the service desk. The side entry door issue was addressed and a new mechanism was installed (covered by our lifetime warranty) by Chris even before I finished my complementary can of cold Coke. We were on the road and as they say happy campers. More

Needed work done fast Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment fo Had planned a road trip for this following weak and had a air conditioner go out. Called other repair locations and was told to make a appointment for August. This was the earliest they could see me. I called Wendy, asked if I could get in this week and have it repaired by Friday. She told me to bring it in and they would do their best, to have it ready. We drove the 210 miles to their location and back with our car and received a call the next day that our coach was ready for pick up. I will drive the extra miles to get this kind of service. It was the 4th of July week and they repaired it, That's unbelievable service! Kudos to Wendy Rumptz and Kevin Mills. My bill, only my deductible Thank you Wendy and Kevin More

Great service. Wendy and her service staff does great . Been back a few times for General manufacturing work/warranty work work everybody was very courteous and professional . Been back a few times for General manufacturing work/warranty work work everybody was very courteous and professional More

Service Wendy, Kevin and the service team went out of their way to help us with a slide out problem and a door lock issue. Much appreciation to Andy and Carl Wendy, Kevin and the service team went out of their way to help us with a slide out problem and a door lock issue. Much appreciation to Andy and Carl for their effort in helping us with this. More

Baseplate & Wiring Install I recently had Giant Recreation World (Ormond Beach, FL) install a baseplate and complete wiring hookup on my 2018 Buick Envision. I was VERY pleased I recently had Giant Recreation World (Ormond Beach, FL) install a baseplate and complete wiring hookup on my 2018 Buick Envision. I was VERY pleased with Wendy, Lisa and the installer Birdy for the Excellent way they helped me with planning and completing everything necessary for my tow car needs! Although I did not purchase my 2017 Class A RV from them, I would definitely consider returning to trade-up or have any future repair work done by the fine people at this dealership! Thanks Again, Pat & Dee Riggs (of Palm Coast, FL). More

Service Dept GRW service dept is awesome. Going over and Beyond to get our Camper operational for our big trip to Colorado. A Big Shout out to Andy and Kevin Mill GRW service dept is awesome. Going over and Beyond to get our Camper operational for our big trip to Colorado. A Big Shout out to Andy and Kevin Mills for their special help getting us on the road. Thanks guys Mike & Patti More

Best service team The service advisor, Kevin, was very accommodating and helpful when we called to set up our appointment and when we arrived. He made sure our service The service advisor, Kevin, was very accommodating and helpful when we called to set up our appointment and when we arrived. He made sure our service needs were met in a timely manner. Rich, our service technician was the best!!! He was very knowledgeable and personable! He made sure he understood our issues before we left. The work was completed quickly and properly!! We will drive the extra miles to this dealership in Ormond Beach because of the quality and efficiency of the service and the caring attitude of the staff at the rv dealership. We highly recommend this facility. More

Purchase repair Grw step up and made repairs to my coach beyond what I brought it for. Great job by the service dept. I appreciate the team. Grw step up and made repairs to my coach beyond what I brought it for. Great job by the service dept. I appreciate the team. More