Giant Recreation World OB

SERVICE DEPT OUTSTANDING I TOOK MY 2017 THOR CHATEAU IN FOR AN EXTENDED WARRANTY WORK ON THE RADIO WITH REAR CAMERA, LEVELING SYSTEM FAILURE AND A REAR LADDER(NOT PART OF EXTE I TOOK MY 2017 THOR CHATEAU IN FOR AN EXTENDED WARRANTY WORK ON THE RADIO WITH REAR CAMERA, LEVELING SYSTEM FAILURE AND A REAR LADDER(NOT PART OF EXTENDED WARRANTY). THE SERVICE DEPT WAS OUTSTANDING. I WANT TO RECOGNIZE TWO INDIVIDUALS THAT WERE VERY PROFESSIONAL AND KNOWLEDGEABLE OF THE EQUIPMENT. CHRIS THE SERVICE TECHNICIAN WAS EXTREMELY KNOWLEDGEABLE OF ALL THE EQUIPMENT ON THE COACH. ANSWERED ALL MY QUESTIONS AFTER HE SHOWED ME IN DETAIL THE NEW RADIO WITH GPS, REAR AND SIDE CAMERA'S. HE SHOWED ME VARIOUS THINGS ABOUT THE LEVELING SYSTEM THAT I DID NOT KNOW. ONE THING THAT REALLY STUCK OUT WAS I HAD PUT CARPET ON THE RAILS OF THE LADDER SO MY EXTENDED LADDER WOULD NOT RUB THE PAINT OFF THE REAR LADDER. HE PLACED THE CARPET BACK ON THE NEW LADDER ONCE THE OLD ONE WAS REMOVED AND THE NEW ONE INSTALLED. I WAS IMPRESSED WITH HIS INTEGRITY AND PROFESSIONALISM. HE IS DEFINITELY A KEEPER. ALSO, I HAVE TO MENTION WENDY AS SHE WAS SO HELPFUL AND PROFESSIONAL FOR RESPONDING TO MY REQUESTS ON SEVERAL OCCASIONS WITH NO QUESTIONS ASK. I WAS EXTREMELY HAPPY TO WORK WITH BOTH OF THESE SERVICE PROFESSIONALS AND LOOK FORWARD TO WORKING WITH THEM AGAIN IN THE FUTURE. THEY MADE ME FEEL AS A SPECIAL CUSTOMER. TWO WORKS JUST TO SAY THANK YOU!!! ALSO, I HAVE TO SAY THANK YOU FOR YOUR HELP ON RESOLVING AN ISSUE WITH FREIGHT AND THAT WAS JULIE IN PARTS. AGAIN SHE WAS A PROFESSIONAL. THANKS TO ALL!!!!! KUDOS TO ALL AND THEY ALL WENT ABOVE AND BEYOND THE CALL OF DUTY TO SATISFY THE CUSTOMER. More

Unsatisfactory I took my fifth wheel in for some repairs due to a leak that was apparently a recognized problem. The manufacturer so far has refused to cover the cos I took my fifth wheel in for some repairs due to a leak that was apparently a recognized problem. The manufacturer so far has refused to cover the cost of the damages which were a result of a known design problem. After the repairs were completed and I took possession of the coach, I discovered a large rip in the bottom of the mattress in the master bedroom as well as a rip in the back of a recliner in the main sitting area. I notified the service department and emailed pictures of the damages but to date have heard nothing back from the service department. More

Quality of work? Every time we use our NEW FR3 we have multiple problems. We take it in for repairs that are not done! When picking up following repairs I have to go Every time we use our NEW FR3 we have multiple problems. We take it in for repairs that are not done! When picking up following repairs I have to go over each problem BEFORE leaving the lot. Warranty forever? NO. Molding in bedroom removed by their tech. Has fallen off three times. Generator service not completed,awning not repaired, seats falling apart after 5,000 miles.... More

Everyone at Giant Recreation was very friendly from the receptionists, salesman, finance, and general manager. The lifetime warranty is a great plus also. Highly recommend. receptionists, salesman, finance, and general manager. The lifetime warranty is a great plus also. Highly recommend. More

Great professional service Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was sea Sales Manager, Phil Grovenor assisted us with the sell of our 5th Wheel RV. He was professional, knowledgeable and efficient. Entire process was seamless and quick. Highly recommend! Also, facility's fantastic, should we purchase again, we would shop here first. More

Great sales department Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It wa Jerry was are salesman and all I need to say is awesome. He let us look without being all over us. We have an issue with the prep of our camper. It was supposed to be detailed and all I have to say about this is my 10 year old grandson could have done a better job. The rest of the service department was great they went out of their way to help us get the things we wanted and helped make sure the truck was ready to pull the trailer. Also have to give a shoutout to the parts department also great people. More

They went above and beyond the call of duty Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack dow Had my camper in for warranty service which was performed perfectly. As we were hooking up to leave I got distracted and pulled off with the jack down. Back to the service department. They took care of that ASAP and had me back on the road in no time at all. Couldn't have asked for more!! Thank you!! More

Quotes don’t matter I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so I was given a quote over the phone for service then charged something entirely different, it was blamed on new trainee. They already had my trailer so felt hostage. Also salesman obviously wasn’t interested in me trading in for a new one, said he would give me a trade in value while it was there for service but never did. In the end wasn’t very happy this time. Unfortunately been having problems so I’m sure I’ll be back. Bob More

Kyle is the man!! Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping Kyle rocked as did Phil the sales manager. Kyle helped us with everything we needed as we are rookies in camping. Phil was right along side helping too. More

Great team of employees Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always Giant Recreation World has great dealership and employees at Ormond Beach, Winter Garden, and Palm Bay dealership. Friendly and helpful to me. Always returned my phone calls with helpful information. More