Giant Recreation World OB

Rude, rude, rude. I had an appointment on a Tuesday at 11;00 am. At 1:00 I called Giant to see what was wrong, why they did not come. He told me it was raining and he I had an appointment on a Tuesday at 11;00 am. At 1:00 I called Giant to see what was wrong, why they did not come. He told me it was raining and he wasn't going to send someone up on my roof because it was raining. Ok, so don't you call your appointments and let them know that you won't be out. I was waiting for you. The person on the phone was rude. Never said when they would be out, just left me wondering. So, the next day at noon I called again, the person that answered the call said he would have to call me back. He had a tech call me to walk me through the system. The service person on the phone, does not let you talk. He talks over you. I explained that we had someone check our air conditioner and that they told us that it had to be replaced. Now, this person that told us that was an employee of Giant Recreation. However, Kevin didn't care. This unexceptable service. It's called no service. I told him that I have COPD and needed my air conditioner. I told him that the humidity really bothers me, he laughed, and said the humidity was low for here. I don't see the humor when I can't breathe without the air conditioner. We have bought 2 trailers from Giant Recreation and are good, good, customers. Well, I guess I would say that we arent' any longer. Yes, the other times we did get very good service, but as we all know that it's that 1 time that the customer service is bad, that's the one we remember. It's too bad that you lost a customer. More

Outstand and friendly service by all staff I encountered. This was a painless experience thanks to the outstanding salesman we worked wit, Mr. Eric Snyder. He was friendly, professional and most helpful thro This was a painless experience thanks to the outstanding salesman we worked wit, Mr. Eric Snyder. He was friendly, professional and most helpful throughout the purchasing experience. More importantly, he is available after the sale and has helped us with our questions and concerns in our new experience as Camper owners. They are lucky to have him. More

Wonderful Experience! We were looking for a used motor home and found the perfect one 400 miles from home. Phil was aware of our situation and worked everything out so we We were looking for a used motor home and found the perfect one 400 miles from home. Phil was aware of our situation and worked everything out so we could pick it up and drive it home within hours of arriving. He went above and beyond to make sure everything was perfect. Carl gave a complete and thorough orientation that first-time buyers could understand. And his attention to detail on the motor home was amazing, right down to replacing the torn awning at no additional charge! The entire staff was friendly and courteous. They even arranged a ride to the airport to return our rental car! When it came to taking care of all the paperwork, Kyle let us take over his office to arrange for our insurance and was very helpful with future vacation ideas. It was obvious that they all love what they do and they enjoy working as a team. They all even offered advice to make our trips more memorable. We would highly recommend Phil and the staff at Giant Recreation World! More

Poor Parts Department Attitude I asked Giant Recreation World (G.R.W.) Accessories Department to source a large replacement part for my RV, I provided y part number and they cross I asked Giant Recreation World (G.R.W.) Accessories Department to source a large replacement part for my RV, I provided y part number and they cross referenced my part number to their number and informed me that they did not stock my part but would have it the next day. I purchased the items ($2500.00) and when they arrived had no paperwork identifying the part and no shipping container. They assured me it was the right part, but when I tried to install it for 5 hours, none of the mounting bolts matched, and it was obviously the wrong part. I called G.R.W. and informed them of my issues installing the part and that it did not fit, I even offered to measure the eight mounting bolts from my original part and provide it to G.R.W. The GRW response was, " their warehouse would not measure the bolt hole locations for anyone and that this was a ridiculous request. I asked them how they would make sure the replacement would fit, the answer was, if I was that dissatisfied with their service call their manager. I called the GM and I am now waiting for a solution, in the meantime I can not use my camper as I intended to do this weekend. Everybody is nice until you give them the money, then you are on your own if you have any issues. More

Excellent! We traded in our 2006 diesel pusher for a new one. The people there were fantastic. Everyone was knowledgeable and they were truly interested in liste We traded in our 2006 diesel pusher for a new one. The people there were fantastic. Everyone was knowledgeable and they were truly interested in listening to what we wanted. It was a pleasure doing business there. The service person who did the walk through of our new rig was extremely knowledgeable about the coach. Sorry I don't remember his name. We'll be customers here for life. More