Giant Recreation World OB

Did some maintenance work I did not buy an RV from this dealership. They are part of a warranty network that is in with the dealership I did buy my RV from. Long story short. I I did not buy an RV from this dealership. They are part of a warranty network that is in with the dealership I did buy my RV from. Long story short. I bought my RV and immediately went on a road trip. As with all RV's (mine is actually a 5th wheel) things get loose, somewhat broken, and just plain jarred as you travel a long ways (1500 miles in 7 days). I had a few minor problems and one major one. So I called the warranty department at my dealership. They worked with me to set a time to drop off my rig for as short as time as possible on part of our trip. They gave me a scheduled time to be at Grand Recreation World (GRW) it was 10 am on Wednesday. I pulled in promptly at 10 and headed to Service. I spoke to Kevin Mills who was very helpful. He immediately went to my rig and reviewed my problems. In a very nice manner he told me "before he worked on it" that some of the items might not be covered by warranty because they should have been figured out at my walkthrough (for instance my stereo was miss wired so the 3 speaker system was only set to a 2 speaker system. Things like that, he said might come out of my pocket if the manufacturer decided not to fix it. He said that my dealership should fix those, which after I called them they said they would when I get back in town. I was not in any way upset with GRW about this, in fact I agreed with them and was glad they told me "before" they worked on it. So the major problem was my Fridge was on the blink, Hot then cold then intermittant. He said he would send a tech out to look at it, that the Fridge was covered. Now I met Andy Voitlein the service tech. What a knowledgeable person. He got his tools and checked the Fridge. Come to find out there was a loose wire that was the problem so he fixed it and all was fine. He spent about 15 minutes with me and then another 15 going over my wiring and some electronic questions I had. All including the repair, free of charge. I was in and out in less than an hour and back on the road. I expected to be there for the most part of a day. Andy even suggested a few items the buy that would help me in RVing in the future. Most were not items the GRW store sold, so I know he just wasn't trying to drum up business. I really appreciate GRW, their staff and the honesty they displayed. While I'm in Florida I will turn to them for any problems in the future. More

Very Helpful! We were very Impressed with a Dealership that actually does what they say! They went out of their way to help us from the Financing dept, Service dept We were very Impressed with a Dealership that actually does what they say! They went out of their way to help us from the Financing dept, Service dept, Parts dept and were all very knowledgeable and HELPFUL! We will definitely recommend them to everyone we know. More

Skylight cover Had the skylight cover on my rv replaced. It was an insurance claim. Had to make 2 trips. First time wrong part was sent. Total time involved because Had the skylight cover on my rv replaced. It was an insurance claim. Had to make 2 trips. First time wrong part was sent. Total time involved because of insurance company dragging their feet was about 30 days. Dealer did a fantastic job as usual. Got me right in once they got the part. More

Great Experience Very good selection of new RVs of all classes. Our salesman, Miguel was very knowledgeable about the RV - he got a little aggravated with us about th Very good selection of new RVs of all classes. Our salesman, Miguel was very knowledgeable about the RV - he got a little aggravated with us about the haggling but did work to get us a good price! :) Phil, the manager, was great to work with, and of course, was the decision maker on the deal as well as on our trade-in. And, Kyle, the financial officer, was absolutely awesome to work with! The lifetime warranty also sold us on the dealer. Would go back to them again! More

Courteous staff, eager to please their customers We found the used truck camper we wanted online and since we had to drive from several states away the salesman offered to show us the camper via face We found the used truck camper we wanted online and since we had to drive from several states away the salesman offered to show us the camper via facetime, which helped tremendously. We drove down and found that the staff at Giant RV was willing to go above and beyond to help us out: switched out mattress, repaired our electrical connections truck to camper, and were fair when it came to negotiating price. Miguel was very accommodating, Phil very flexible, and Doug R. extremely knowledgeable. More

Great experience. Maybe best experience for vehicle purchase I've had. Salesperson knowledgeable , courteous and professional. Service walk through was informative and Maybe best experience for vehicle purchase I've had. Salesperson knowledgeable , courteous and professional. Service walk through was informative and thorough. Unit was delivered on time and in great condition. More

great delivery coordinator delivery coordinator Doug Rogers went over everything answered all questions. sales manager was also very helpful. if your looking for a RV look no f delivery coordinator Doug Rogers went over everything answered all questions. sales manager was also very helpful. if your looking for a RV look no further then G.R.W. More

Great experience We went to check out travel trailers and ended up buying one that day. We had checked out another dealership and decided that giant recreation world h We went to check out travel trailers and ended up buying one that day. We had checked out another dealership and decided that giant recreation world had the best options for us. Our experience was great from the salesman, finance department to the set up and installation department. We would highly recommend this dealership to any friends or family looking to purchase an RV. More