Giant Recreation World OB

Outstanding facility with five-star customer service! I needed to replace a fresh water system pump on my motorhome this past Saturday as I was passing through the Ormond Beach area, so I figured I'd try I needed to replace a fresh water system pump on my motorhome this past Saturday as I was passing through the Ormond Beach area, so I figured I'd try Giant Recreation World in Ormond Beach, hoping, at the very least, that their parts department would A.) be open and B.) have the pump I needed. Not only was the parts department open, but they had an exact replacement pump available. I was next asked by Kevin Mills (Service Advisor) if I needed any help installing the pump (which I did), and at that point, Kevin advised me that someone would meet me outside to help install the pump immediately. Our technician, Bernie, had the replacement pump in and operating perfectly within thirty minutes of when I first arrived. Truly an outstanding tech with LOTS of experience. Kevin and his crew are FIRST CLASS in customer service. It didn't matter that the motorhome was not purchased there....they were more concerned about trying to help and resolve my situation. Great people here, folks...and their new facility in Ormond Beach is absolutely beautiful!! By all means, put this dealership on your list for anything that you may need if you're in the area or just passing through. Ken K More

Excellent customer service and timely repairs Our Maiden voyage was a success in the "Shaggin Wagon!" I will say she is back at Giant Recreation World for some repairs. This company has been fanta Our Maiden voyage was a success in the "Shaggin Wagon!" I will say she is back at Giant Recreation World for some repairs. This company has been fantastic to us and her. They helped by walking us through some problems while camping and greeted us yesterday with sincere apologies that we're of no fault of theirs. I HIGHLY recommend Giant Recreation World and will tell everyone to use them and their service department. More

Great experience I had just left a RV show in Daytona and found Giant Recreaition World on line, mywife and I were met by Dennis Miller Sales. We looked at some of the I had just left a RV show in Daytona and found Giant Recreaition World on line, mywife and I were met by Dennis Miller Sales. We looked at some of the inventory and found a 2017 Forrest River Salem Hemisphere was the type of RV we were interested in and moved toward purchase. As the process went on Ryan (Finance) reached out me and agreed on the deal, he was extremely helpful. We then went on to meet Doug Rogers who walked us through the RV and answered all are questions and again extremely helpful. We agreed our hitch would be moved by the Service Dept. and as we moved my vehicle Service representative told me my hitch would not work and would have to be purchased. Doug came to our aid and recommended the new hitch, which service replaced the old on I had. The service representative walked me through the hitch process, very satisfied. Although our walk through was great we found that when we camped the first night issues regarding the RV were found I called Doug Rogers and asked my to call Antonio Franquiz (Warranty) After finding additional problems not serious I was in contact with Tony who would begin the process under the warranty once he received the pictures of our problems. I also brought the RV as we left the campground on Sunday 6/4 and the Sales manager took time to look at the problems since I would have to explain by phone and he could let Tony know what he seen which I appreciated. I would like to thank everyone this is one of my wife's dreams that came true. More

Rental department We used the rental department for a short weekend trip rental. The RV was clean and easy to use The staff were very friendly and helpful through out We used the rental department for a short weekend trip rental. The RV was clean and easy to use The staff were very friendly and helpful through out the entire process. Would recommend them and we will definitely use them again. Nice to have the luxury of an RV without the storage and upkeep when your not using it More

arrogant tech, over charging and NOT fixing Ken Renaud worked on my RV, the written out service items were roof ac does not turn on. tht was fixed.. back up camera is in mirror image and will Ken Renaud worked on my RV, the written out service items were roof ac does not turn on. tht was fixed.. back up camera is in mirror image and will not correct so left side is on left side of the monitor.. this he did not fix, ahrged $135 to move the camera wire from input 2 to input 3 and INSISTED he fixed it.. even though i showed him that left of still on the riht on the monitor.. ARGUED with me for 20 minutes in a SHOUTING match till i threw him OUT of my RV.. i questioned why my bathroom sink empteid into the black water tank and not the grey water tank.. turns out its just madethat way BUT KEN the arrogant tech, instead Drained the blackwater tank for no reason and without it requested an chare ANOT?HER $135 for that!! other servie item.. i said the jacks work fine but no light comges on to show the jacks are fully retracted.. again he charged aonther $135 FOR THAT.. when its also the way the RV is made, NOTHING was wrong with the jacks.. so he said he topped off the fluid forthe jacks.. for $135 bucks... total bill $820 dollars AFTER the full coverage insurance was supposed to pay forhe replaced AC unit....!! NEVER go to this Dealer. More

Fire Place, Main slide Issues. Brought my new 5th wheel in with fire place and main slide issues. Kevin Mills evaluated when they could get to my rig and investigate. Made an appoin Brought my new 5th wheel in with fire place and main slide issues. Kevin Mills evaluated when they could get to my rig and investigate. Made an appointment, dropped it off and it was repaired by the agreed time. Gary Atkinson then showed me how the fire place operated and answered a few other questions. I could not ask for anything more. More

Best Buying Experience EVER! We were on the hunt for a particular kind of RV, being class, length, layout etc. and our experiences at every other dealership before this along with We were on the hunt for a particular kind of RV, being class, length, layout etc. and our experiences at every other dealership before this along with any sort of RV shows were deplorable in comparison. We were either treated unfairly, not taken seriously, completely ignored or just dealt with people being flat out rude to us. Then we randomly picked this place to stop into when we were in the area for the day from Orlando. We arrived and parked and we weren't hounded, we started to walk around a little and then Eric Snyder approached us in a golf cart and it turned out that he would be the absolute PERFECT person for us! We weren't planning on buying that day and we were completely honest with him on that and our plans but he knew we were serious about buying soon because of it. He gave us the BEST experience EVER. He showed us a few that were within our criteria and they didn't quite fit us and then he showed us the Coachmen Mirada and we fell in love and knew right then it was the one. We started asking him questions about custom installs and changes, etc and he was on top of it and made it all happen. He really took care of us. We returned the next week for a test drive, then the following week for purchase and we felt nothing but love and excitement from start to finish and every day thereafter. Not just from him, but everyone who was around us when we were there and that whole process. Kyle Scudder was our finance guy and he made that such a smooth process and he was genuinely happy for us as we celebrated our signing. Eric had our new rig all set up, plugged in, cooled and ready for us. He and Phil Grosvenor took us out there, opened the door to let us into our new RV and let us have our moment to share our excitement and new journey. This dealership and the people that make up this particular location make you feel like you're at home and family. We have a love and respect for them and vice versa. Eric and Phil both have become great friends of ours that we keep up with often, especially with our travels in the RV and we could not imagine what our lives and experiences would be like if we went anywhere else. The service department has done an outstanding job as well. Kevin, Ken, Tony... they made things happen for us. The service department did a custom install of a washer dryer combo unit right after we purchased and we made something that never happened before, happen and work smoothly! They also did the install for our tow hitch for the RV and our Jeep, as well as the rock guard on the RV. Richard did our tow hitch installs and again, another perfect team member that went above and beyond and surprised us in more ways than one. He treated our Jeep with the utmost care and he even custom painted certain parts of the install to match our black jeep so everything would blend in - he's a badass. Their lifetime warranty is no joke!!! Tony makes magic happen whenever something comes up and parts or fixed or replaced at no charge. It's been an absolute dream come true. We never thought that a team like this existed, but we are beyond lucky to have found it! We could say that we HIGHLY recommend them, but that simply wouldn't cut it. The team of people that we've had the pleasure of collaborating with have been the perfect team to meet our needs - even before we knew what they were sometimes and we are forever grateful that they made a challenging search and buying experience into a dream one we could never have imagined. THANK YOU!!!!!! WE LOVE YOU!!! YOU ARE THE BEST OF THE BEST!!! More

Fixing awning on living quarters horse trailer I made my appointment and showed up at given time. I had been previously asked to leave trailer for awning repair. As I arrived for appointment, I spo I made my appointment and showed up at given time. I had been previously asked to leave trailer for awning repair. As I arrived for appointment, I spoke to Kevin Mills. He assessed damage with the assistance of two other technicians. After thorough investigation of problem it was decided that it could be fixed in a timely matter, easy fix! Done in about 20 minutes and didn't have to leave trailer. Yes this was unusual but in the end because the problem was an easy fix it was done on the spot. I then had to go into parts department for an additional sewage hose. She (working at 9:30am on Monday,April 24) helped me decide what to order and considered cost. Found that Giant Recreation World in Ormond Beach was friendly and professional. Would recommend any RV work to this business. More

Picked up new Travel Trailer Great experience with delivery/service staff. Being new to campers the delivery staff took the time we needed to become familiar with the new equipmen Great experience with delivery/service staff. Being new to campers the delivery staff took the time we needed to become familiar with the new equipment. In addition during our first outing made themselves available for realtime consultation and Q and A. Awesome above and beyond total customer care. Thank you Doug R. The sales staff was great too. We took our time with our purchase looking at all types of units before our decision. The sales representative was very patient with us and fielded all of our questions. Never felt pressured. Thank you Matt. Finally working with the finance person was a breeze. He knew exactly what he was doing and demonstrated his management authority and was pleasant also Thank you Kyle. More

Amazing. A special thank u to Doug and Bill in service All of the men and women who work here are amazing. Special thanks to Ed, John C, Doug R & Bill in the service dept. They all went above and beyond to All of the men and women who work here are amazing. Special thanks to Ed, John C, Doug R & Bill in the service dept. They all went above and beyond to help my husband & I get the camper that was right for us. The service dept went above and beyond and for that we are very appreciative. Thank you so much Mr & Mrs Clarence Ellis Jr More