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Germain Lexus of Easton - Service Center

Columbus, OH

4.9
162 Reviews

162 Reviews of Germain Lexus of Easton - Service Center

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June 07, 2025

Good communication, friendly, professional staff. I enjoy the amenities, like loaner car, water and snacks available, car wash More

by BBUFF43011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Germain Lexus of Easton responded

We're delighted to hear you enjoyed the amenities and had a positive experience with our team at Germain Lexus of Easton. Thank you for sharing your feedback, and we look forward to serving you again!

June 07, 2025

Great help…. wonderful service only had to wait a little over an hour for service w be completed More

by MICHAELBERGER0947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Hathcock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Germain Lexus of Easton responded

Thank you for reviewing Germain Lexus of Easton. We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Safe travels!

June 06, 2025

Great service, nicest people, always engage on a personal level. Very much appreciate the professional and kind service. More

by GALLOJOY06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor
Jun 06, 2025 -

Germain Lexus of Easton responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Germain Lexus of Easton provided professional and kind service. We appreciate your support!

June 06, 2025

Ashley explained everything clearly, was friendly and listened well. Service dept was clean, I appreciated the additional rooms in the waiting area to sit in More

by mszgobuckeyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Hornung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that Ashley provided clear explanations and a friendly experience at Germain Lexus of Easton. It's great to know you appreciated our clean service department and comfortable waiting area. Thank you for sharing your feedback!

June 04, 2025

Attractive environment, efficient personnel Josh kept me informed as to my cars progress loaner very clean More

by Smorris6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that Josh and the team at Germain Lexus of Easton provided you with a great experience! Thank you for highlighting our efficient service. Safe travels until your next visit!

June 04, 2025

Great service from checking in to picking up. Loaner was great. They made sure to show me new technology in the loaner before I left. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Germain Lexus of Easton responded

Susan, we're delighted to hear you had a great experience with our team at Germain Lexus of Easton! It's wonderful that the loaner and new technology were helpful. Thanks for sharing your feedback!

June 04, 2025

First, I'm greeted as soon as I pull my car into the service center. I am updated before work is started on my car and when it is completed. I appreciate the communication before and during my car being More

by MGREENE702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Germain Lexus of Easton responded

Thank you for sharing your experience with Germain Lexus of Easton! We're delighted to hear that our team kept you well-informed throughout the service process. We look forward to assisting you in the future!

June 04, 2025

They were great! Customer service was top notch and Donna was the best. Thank you! More

by Yacine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Germain Lexus of Easton responded

Yacine, thank you for leaving Germain Lexus of Easton your positive feedback about Donna!

June 04, 2025

My experience at this location was great. Everyone was super nice and helpful. Donna was great! More

by Yacine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2025 -

Germain Lexus of Easton responded

Yacine, thank you for the positive feedback about Donna and the team during your recent visit to Germain Lexus of Easton!

June 03, 2025

Donna always takes care of us she is amazing to work with she makes these expensive repairs easy thank you Donna More

by Jamaal0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Mogavero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Germain Lexus of Easton responded

We're delighted to hear that Donna has been taking such great care of you at Germain Lexus of Easton! It's wonderful knowing she makes the repair process smooth and manageable. Thank you for sharing your experience with us!

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