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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

October 10, 2019

Online buyer Made an on line offer on a car, it was accepted. Jeff was very friendly and knowledgeable about the vehicle and was able to answer all my questions. W More

by vegasray123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jeff made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

October 09, 2019

Great experience for this first-timer This was my first experience financing and buying a car on my own. Leo was very patient, understanding and helpful. He quickly assuaged my anxiety and More

by Shak3well
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Anthony Mazany, Marie Stepanek
Oct 09, 2019 -

Gerald Subaru of Naperville responded

Shak3well, thanks for this truly exceptional review and congratulations on your new car! We are so pleased that Leo was able to provide you with such exceptional service. Sincerely, Alec McKean - General Manager

October 08, 2019

Paulo was great. Thoroughly informed us of the car. We did not have that experience at a different dealership. I would recommend Paulo to friends. More

by Carol
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Oct 08, 2019 -

Gerald Subaru of Naperville responded

Hello Carol and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Paulo was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

October 08, 2019

Purchase From the moment I arrived , I felt very welcomed and very comfortable. Not pressured at all. The sales person that helped me, Mike O'Brien was wonderf More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Michael O'Brien
Oct 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for recognizing your truly exceptional experience at Gerald Subaru of Naperville. We consider customers as part of our family, and as an extended part of our family, we want you to receive the kind of treatment each of us would want and expect. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Alec McKean - General Manager

October 07, 2019

LOVE MY FORESTER AND THE EXPERIENCE WAS GOOD Trading in a car is never an experience i look forward to as it is typically takes most of the day and leaves you pretty drained. Jesse was genuine an More

by Pkilinsky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Oct 07, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

October 07, 2019

Great car buying experience periencd From being greeted at the front door with a smile, to my wonderful salesperson, Jessie to the finance manager, Anthony; awesome service all around! T More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush, Tina Tufo
Oct 07, 2019 -

Gerald Subaru of Naperville responded

Hello Andrea and thank you for your feedback. We're very happy to hear that your experience was nothing short of truly exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Alec McKean - General Manager

October 06, 2019

Great experience overall No issues at all. We knew exactly what we wanted and the dealer was helpful in getting us the car we wanted with a good deal. More

by Rosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jennifer Silvestri
Oct 06, 2019 -

Gerald Subaru of Naperville responded

I sincerely thank you for going out of your way to write this truly exceptional review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Alec McKean - General Manager

October 06, 2019

Great Service great price great follow up. Has there own test area to drive. Gives follow up training on how to use new features plus 25 dollar gas gift card More

by Genb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Hi Genb1 and thanks for the great feedback! We're very happy that we were there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Alec McKean - General Manager

October 06, 2019

great experience and he explained all the options in the car Mr. Price explained all the safety options when we took the test ride and showed how they work. he explained other options we had for the car. he expl More

by michael mcloskey
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price
Oct 06, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

October 06, 2019

Good inventory and friendly service. I found the exact model of car with the options and color I was looking to buy in their showroom. Ricardo made the deal to purchase my new Crosstrek More

by JaniceLee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cora, Anthony Mazany, Ricardo Rodriguez
Oct 06, 2019 -

Gerald Subaru of Naperville responded

We really appreciate your feedback, JaniceLee. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Alec McKean - General Manager

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