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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

October 12, 2019

2020 Ascent Easy and friendly process to purchase new Ascent. Jesse was outstanding to work with and this is the second vehicle he has sold us. Will recommend him More

by Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jesse Bush, Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Grant, thank you for your loyalty to our dealership and for taking the time to write this truly exceptional review. Jesse’s sales excellence is always consistent, and I’m glad your experience with them supports that. We aim to turn every person that visits us into a repeat customer. Sincerely, Alec McKean - General Manager

October 12, 2019

Awesome first time experience with Subaru!!! Great service, Paulo and John treated us remarkably. The two of them have secured our loyalty to the Subaru brand. We plan on making another purchase More

by Matthew DeLaCroix
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Paulo Rodriguez
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Arian, thank you for reviewing your experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 12, 2019

Purchase of Used Vehicle Ehab was extremely helpful and patient. He found the exact vehicle I was looking for and at the price point I was looking for and with all of the feat More

by fheyward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Hi fheyward! Thank you for this truly exceptional review! Ehab is truly an exceptional employee and we appreciate him for giving you a great experience. Sincerely, Alec McKean - General Manager

October 11, 2019

Best place to get a Subaru outside of CO! Jeff was very thorough in explaining each and every new feature! I really love that this dealership has it's very own test-drive track where you can r More

by SKL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

SKL, thank you for the truly exceptional feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

October 11, 2019

Ehab was awesome! Ehab was awesome and answered every question for me and made me feel welcome! He let me test drive many different vehicles because I couldn’t decide a More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Marie Stepanek, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to provide such truly exceptional feedback. Our primary focus is to provide each and every customer with exceptional service. We also strive to answer every question and address every concern and it’s encouraging to know Ehab was able to show you our dedicated and personalized service. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Alec McKean - General Manager

October 11, 2019

Great service all around! Everyone one at Gerald Subaru was extremely helpful. This was a first Subaru purchase and they made the process completely painless. I would definitel More

by Kirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Michael Price, Ehab Aref
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

October 11, 2019

Good deal on new car Eddy did a good job on getting us close to the deal we wanted. It did take too long to make the deal. We were there for over two hours before we made More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Oct 14, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

October 11, 2019

Buy used car Pretty good experience from the beginning till end. Eddy and Ricky have been great and answered all questions. Oppurtunity: I would suggest not to k More

by Niranjan Vutukuru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ricardo Rodriguez, Cynthia Barratt, Eddy Orellana, Tina Tufo
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our truly exceptional service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Chuck Dziak - cdziak@geraldauto.com

October 11, 2019

Excellent Car Buying Experience We traveled from St. Louis to Naperville and this dealership was worth every mile traveled. Very friendly staff that makes the car buying experience More

by Alls Well
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Cynthia Barratt, Jeff Walker
Oct 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review and for traveling to Gerald Subaru of Naperville from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Alec McKean - General Manager

October 10, 2019

Extraordinary service from Kelly thomas and Cynthia Barrett. Great pricing. All vehicle features completely explained. Excellent selection. Awesome test drives with vehicle features shown and explained More

by Longtimecustomer
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Cynthia Barratt
Oct 10, 2019 -

Gerald Subaru of Naperville responded

Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Chuck Dziak - cdziak@geraldauto.com

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