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Gerald Subaru of Naperville
Naperville, IL
3,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,068 Reviews of Gerald Subaru of Naperville
November 01, 2019
Although we did have a few issues with getting the correct deal we had discussed on the phone, I was happy your staff made it work for me. correct deal we had discussed on the phone, I was happy your staff made it work for me. More
by Mfeffer
Employees Worked With
Anthony Mazany, John Pryor, Leo Katsnelson, Marie Stepanek, Ehab Aref
November 01, 2019
Excellence after Excellence This is the second car I got with Ehab. You can't go wrong with him. Reliable, friendly, resources, and responsive. I got the best price for the car t This is the second car I got with Ehab. You can't go wrong with him. Reliable, friendly, resources, and responsive. I got the best price for the car that I like and is within my budget. More
by Alex
Employees Worked With
John Pryor, Ehab Aref
November 01, 2019
Warranty Lies! Gerald Subaru lies about the lifetime warranty that they pride themselves on. When I was told about the warranty I specifically asked if I could do my Gerald Subaru lies about the lifetime warranty that they pride themselves on. When I was told about the warranty I specifically asked if I could do my own oil changes and was informed that I could do them myself. The salesman said they would know if I didn’t do oil changes because it would be gummed up or there wouldn't be oil in the crankcase. I got my transmission fluid changed exactly when I was supposed to by GERALD and now there is an issue with the transmission and now they are saying that I was not supposed to do my own oil changes and that they were supposed to be done by an ASE certified mechanic. My engine is fine and my transmission is the issue. They are liars and cheats. I was told the warranty isn't like the other dealerships and they are able to do this because only 1 out of 10 people keep their cars long enough to potentially have a problem. I told my sister about Gerald after I bought my car and she went and bought a Legacy from them and now she is mad and will be reviewing the company as well because she was lied to. I also bought a Pathfinder from Gerald Nissan before knowing the truth about the warranty. Vinod the top salesman there also LIED JUST TO SELL ME THE VEHICLE with the SAME SALES PITCH AS GERALD SUBARU! At this location, Gerald Nissan, I completed my credit application by hand then they printed a new one because they claimed it needed to be done on the computer, when they just changed my amount of income to approve me for a better credit rate which is credit fraud. CORRUPT LIARS! More
by dlindh41
Employees Worked With
Colin miranda
October 31, 2019
Quick and Easy Made the process quick and easy. Pleasant experience throughout. Easy explanation of all that was included during the car buying purchase. Jeff knows Made the process quick and easy. Pleasant experience throughout. Easy explanation of all that was included during the car buying purchase. Jeff knows what he's doing, and he does it with a smile on his face. More
by MM
Employees Worked With
Jeff Walker
October 31, 2019
2020 Forester Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experience Every part of my purchasing experience was handled quickly and easily. Staff very knowledgeable happy to help. One of the best car buying experiences I have had. More
by 2012escape
Employees Worked With
Jon Thongphadith, Kenny Gross
October 31, 2019
online buyer I contacted Jeff Walker about purchasing a used car and he answered all my questions and everything went very well. Thank you much for a nice transact I contacted Jeff Walker about purchasing a used car and he answered all my questions and everything went very well. Thank you much for a nice transaction Jeff. More
by vegasray123
Employees Worked With
Jeff Walker
October 30, 2019
Gerald Subaru and salesman Leo Lopez The Gerald Subaru sales staff was an exceptional group to work with. Our salesman Leo Lopez is by far one of the BEST my wife and I have had the plea The Gerald Subaru sales staff was an exceptional group to work with. Our salesman Leo Lopez is by far one of the BEST my wife and I have had the pleasure of working with. Very personable, knowledgeable, and detail driven. I have already referred him to friends that are looking to purchase a car. We plan on buying our next car from the auto group. More
by Steve Dobes
Employees Worked With
Chuck Dziak, Leo Lopez, Anthony Mazany, John Pryor
October 29, 2019
Car buying can be overwhelming, but I can honestly say this was the best experience I ever had in buying a car from start to finish. Nick was honest, kind, understanding, and knew exactly what I was looki this was the best experience I ever had in buying a car from start to finish. Nick was honest, kind, understanding, and knew exactly what I was looking for in a car. Nick went above and beyond in making the purchase happen and it was a very positive and fun experience. I’m now the proud new owner of a 2019 Orange Subaru Crosstrek! I would highly recommend Nick to anyone I know who is looking for a car. Thank you Nick! More
by Jammies319
Employees Worked With
Nicholas Gruic
October 29, 2019
we bought a convertible- Jesse was wonderful to work with. THe dealership was able to work with us for a great price! Jesse was kind and helpful.... Leo was so nice to work with, too. They are wonderful peopl THe dealership was able to work with us for a great price! Jesse was kind and helpful.... Leo was so nice to work with, too. They are wonderful people! More
by jayna.richardson
Employees Worked With
Leo Lopez, Jesse Bush
October 29, 2019
Great Experience This is my wife's dream car. She always wanted a new car all her own and had lots of possibilities to choose from and she got her new 2019 Impreza and This is my wife's dream car. She always wanted a new car all her own and had lots of possibilities to choose from and she got her new 2019 Impreza and is totally happy. We have always loved the Subaru brand and got our first at Gerald 15 years ago. Our son did a lot of the legwork to identify our choice on the internet. Eddy O. embraced me as a customer and really impressed me with his knowledge. He is outstanding. Thanks again. Cliff C. More
by ccent114
Employees Worked With
Michael Price, Cynthia Barratt, Eddy Orellana
