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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

November 09, 2019

Nice dealership, helpful staff. We felt well cared for through the entire car buying process. Felt respected by all le els of staff as well. Excited to purchase our first subaru! More

by Chris C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Chris. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

November 09, 2019

Gerald Subaru is Excellent !! Our experience at Gerald was wonderful. Very pleasant and Jeff Walker was an outstanding sales person. He was very knowledgable, Would recommend to a More

by Mike@1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Jeff Walker
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

November 08, 2019

New Car Purchase Kenny was great to work with. He personally delivered my Outback to my home in Mt. Prospect! That's what I call great customer service. More

by ATXLGD
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Price, Cynthia Barratt, Tina Tufo, Kenny Gross
Nov 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to leave us such a truly exceptional review! We appreciate every hard-working member of our sales team, and we are thrilled to know Kenny went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Alec McKean - General Manager

November 08, 2019

Suburu Eddy and Michael both were very helpful and answered my questions. They were prompt with returning calls and provided great customer service with my More

by charlenej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Michael Price, Eddy Orellana
Nov 10, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Eddy and Michael made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

November 05, 2019

Great experience This was by far one of the best experiences I’ve had. The salesman (Egan) was great to negotiate with and his manager also help with adding a great pr More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Nov 05, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Egan was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

November 04, 2019

Very friendly knowledgeable staff. Clean dealership, willing to work with us on our price range. Salesman was very helpful and patient. Loved the test track More

by Kat
Recommend Dealer
Yes
Employees Worked With
Michael Price, Paulo Rodriguez
Nov 04, 2019 -

Gerald Subaru of Naperville responded

Wow, your truly exceptional words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager

November 02, 2019

Leo was great! He was very knowledgeable and a real blessing Everything about Gerald Subaru of Naperville was a great experience! Leo Lopez was the best Sales Associate we have ever dealt with from ANY Dealershi More

by johnny_z
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, John Pryor
Nov 04, 2019 -

Gerald Subaru of Naperville responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such a truly exceptional review! Sincerely, Alec McKean - General Manager

November 02, 2019

Aref was a very helpful, honest, and professional. He was very knowledgeable. He wasn’t a pushy salesman and did a great job giving us with what we were looking for. He is one of the nicest salesman I have w More

by Tam Grall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref
Nov 04, 2019 -

Gerald Subaru of Naperville responded

Tam, we are grateful for this truly exceptional review! We are thrilled that Aref was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Alec McKean - General Manager

November 02, 2019

Super The service was great, dealership looks good. Jeff was cool guy. The car I took looks really good, fair price. I would definitely recommend this deale More

by Niksa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Nov 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Alec McKean - General Manager

November 01, 2019

New used car Ricardo was outstanding. Went above and beyond to make the whole transaction as easy as possible. Was an issue with locating the car. Which was at the More

by atwhittsend
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ricardo Rodriguez
Nov 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

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