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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

November 15, 2019

Quality Care The team at Gerald Subaru of Naperville was great. Jesse really took the needed time to ensure our car selection met all of our requirements.b More

by KevinT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor, Leo Katsnelson, Jesse Bush
Nov 15, 2019 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

November 15, 2019

Jesse and the staff of Gerald's are great The staff of Gerald's Subaru of Naperville, and especially Jesse Bush, will go out of their way to please you and win your business. The vehicle we pu More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush, Cynthia Barratt
Nov 15, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

November 15, 2019

Salesman and finance manager both great Most dealers want to play games to maximize earnings. Eddy O. The sales guy didn’t want to play games he wanted to make a sale which was great for me. More

by jakesalerno99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Eddy Orellana
Nov 15, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your truly exceptional feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

November 15, 2019

Ehab was excellent to deal with. He is very down-to-earth and calm, which was a very pleasant aspect of the process from start to finish. He was kind and helpful, and guided me through the process from tes More

by dshostek
Recommend Dealer
Yes
Employees Worked With
Ubaldo was very instrumental in finalizing the deal!, John Pryor, Ehab Aref
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

November 15, 2019

I just want to thanks Ehap for everything he done and thanks all friend how work there. great deal and great price Very honest people More

by Basem.jordan
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 17, 2019 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional words. We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

November 14, 2019

Super nice and very easy process We test drove the imprezza hatchback and Crosstrek and this dealership, but took a couple weeks to try other vehicles elsewhere. Never got any pressur More

by buhrfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jeff Walker
Nov 14, 2019 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide truly exceptional quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

November 14, 2019

Great people We really appreciated the way we were treated at the dealership. Everyone we encountered was extremely friendly and gracious. It made the shopping and More

by SErdenberg
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kenny Gross
Nov 14, 2019 -

Gerald Subaru of Naperville responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Truly exceptional customer service is a huge priority for us, so it is great to know that we treated you with the respect you deserve! If there is anything else that we can do for you, please don’t hesitate to reach out. Sincerely, Alec McKean - General Manager

November 14, 2019

Jeff was great! This was my first purchase from a dealer and I'm glad I chose Gerald Subaru of Naperville. The car itself is amazing and they went above and beyond to More

by city-girl7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Jeff Walker
Nov 14, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests with truly exceptional customer service and we are delighted to know that Jeff made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

November 13, 2019

Eddy O. was super ! He was sble to work out a deal for me. Thank you to Gerald Subaru for having patient, competent and not pushy salespeople. They even have a person to "tutor" older folks on the technolo More

by sharburgin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Eddy Orellana
Nov 13, 2019 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Alec McKean - General Manager

November 13, 2019

Great service Paulo Rodriguez was my salesperson he was very informative and knowledgeable about the vehicles I was looking at. He was also a very good instructor/demonstrator More

by Rcajalne
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Nov 13, 2019 -

Gerald Subaru of Naperville responded

Thanks for your outstanding truly exceptional review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

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