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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

November 17, 2019

Friendly and knowledgeable sales associate. Paulo did a great job demonstrating the features of the Crosstrek. Marie got me the color I wanted. Definitely recommend. More

by Roxibradway
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, John Pryor, Marie Stepanek, Paulo Rodriguez
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Alec McKean - General Manager

November 16, 2019

Paolo did an awesome job with my car counting experience. I didn’t feel pressured at all to buy a vehicle. He helped me find my perfect car. More

by schulte.gisel
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Anthony Mazany, Monomoy Ghosh, Jon Thongphadith, Paulo Rodriguez
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Your truly exceptional review was awesome to read! Congratulations on your new car. I am happy Paolo provided you with pressure-free, efficient and well-informed customer service. Sincerely, Alec McKean - General Manager

November 16, 2019

I had a fantastic buying experience with Ehab at Gerald Subaru Naperville. Ehab is very knowledgeable and found the right car at the right price! More

by Joe S.
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Joe. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

November 16, 2019

Very Happy with My New Car! I traded in my Kia lease for a new Subaru and I can’t be any happier! Great atmosphere and excellent customer service all around. More

by dsikorski259
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silvestri
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us. Our team is dedicated to providing a welcoming and comfortable service experience to each and every customer that enters our dealership. I am happy to hear that you were pleased with our truly exceptional customer service and facilities. Please feel free to contact us or stop by for a visit if you need any assistance. Sincerely, Chuck Dziak - cdziak@geraldauto.com

November 16, 2019

Excellent service. I came into the dealership and Jennifer Silvestri helped me. Her service and expertise were top notch. Michael Price was very helpful and professional More

by Sasi19641
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jennifer Silvestri
Nov 17, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

November 16, 2019

Ehab Rocks Ehab and other staff were great. Ehab was very thorough and worked hard to make sure we understood the details of how our Forester operates. We appr More

by Donotemailme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref, Jeff Walker
Nov 17, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Chuck Dziak - cdziak@geraldauto.com

November 16, 2019

Amazing experience from start to finish. Loved working with Kelly and Jeff. They took their time with us and we felt comfortable throughout the entire process. Every step was explained well a More

by LB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Jeff Walker
Nov 17, 2019 -

Gerald Subaru of Naperville responded

We sincerely thank you for going out of your way to write this truly exceptional review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Alec McKean - General Manager

November 15, 2019

Quality Care The team at Gerald Subaru of Naperville was great. Jesse really took the needed time to ensure our car selection met all of our requirements.b More

by KevinT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, John Pryor, Leo Katsnelson, Jesse Bush
Nov 15, 2019 -

Gerald Subaru of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Alec McKean - General Manager

November 15, 2019

Jesse and the staff of Gerald's are great The staff of Gerald's Subaru of Naperville, and especially Jesse Bush, will go out of their way to please you and win your business. The vehicle we pu More

by Kelvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush, Cynthia Barratt
Nov 15, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

November 15, 2019

Very satisfied customer Great people to work with. Professional and went the extra mile in assisting with my purchase. Jenni was very knowledgeable and helpful in explaining More

by CCD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Cynthia Barratt, Jennifer Silvestri
Nov 15, 2019 -

Gerald Subaru of Naperville responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Jenni was there to provide you with such exceptional service! Thank you again and congratulations on your new Forester. Sincerely, Alec McKean - General Manager

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