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Gerald Subaru of Naperville
Naperville, IL
3,068 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,068 Reviews of Gerald Subaru of Naperville
November 23, 2019
Ehab was very pleasant to work with. He is extremely knowledgeable and took the time to explain all of the features and benefits of our new Subaru. knowledgeable and took the time to explain all of the features and benefits of our new Subaru. More
by Sue
Employees Worked With
Ehab Aref
November 23, 2019
Great service!! Jeff Walker was absolutely amazing and got us exactly what we wanted. The dealership as a whole was a very positive experience and everyone we talked Jeff Walker was absolutely amazing and got us exactly what we wanted. The dealership as a whole was a very positive experience and everyone we talked to was very pleasant to talk to and respectful of our needs. We will never go to another Subaru dealership again. This is definitely our dealership from now on. More
by heatherrylie
Employees Worked With
John Pryor, Jeff Walker, Jon Thongphadith
November 23, 2019
Absolutely amazing ! I walked in with my wife and was created by Jon the sales manager I told him what my needs were he gave us a few ideas we never considered.. such as l I walked in with my wife and was created by Jon the sales manager I told him what my needs were he gave us a few ideas we never considered.. such as leasing. He handed us over to Jeffery Walker and it was a absolute pleasure to work with him.. he listened to my needs and gave us options and he did his very best to meet our needs he was awesome! I will recommend Gerald Subaru and the Subaru brand.. till the day I die !! I would love to be an ambassador for the Subaru brand. Also Jon pryor in finance was awesome and very informative all of your employees were awesome !! I can’t give more then five stars otherwise I would give 10!! More
by Neargoth898
Employees Worked With
John Pryor, Jeff Walker, Jon Thongphadith
November 22, 2019
Overall great customer service and everybody was very helpful. Ehab did a great job helping us find the right model and fit and he really knew what he was talking about helpful. Ehab did a great job helping us find the right model and fit and he really knew what he was talking about More
by jmp02344
Employees Worked With
Ehab Aref
November 21, 2019
Overall car buying experience was great, deal was fast and efficient, from getting a quote on line, to test drive til signing of purchase contract. Ehab was excellent and pleasant to deal with, he knows h and efficient, from getting a quote on line, to test drive til signing of purchase contract. Ehab was excellent and pleasant to deal with, he knows how to treat his clients. I was given the price I asked for the 2020 Subaru Forester Sport without going back and forth many times. More
by Maritz
Employees Worked With
Michael Price, Jesse Bush, Marie Stepanek, Ehab Aref
November 20, 2019
Great experience Good experience. I knew what I wanted and did my research before I came to the dealership. I didn't feel as if my time was wasted or any games were Good experience. I knew what I wanted and did my research before I came to the dealership. I didn't feel as if my time was wasted or any games were played with me. More
by davedegenhart
Employees Worked With
Eddy Orellana
November 20, 2019
We recently purchased a cross trek, and had the pleasure of working with Nick Gruic. Nick was very professional, knowledgeable, and easy to work with throughout the entire process. We appreciated his no pr of working with Nick Gruic. Nick was very professional, knowledgeable, and easy to work with throughout the entire process. We appreciated his no pressure style. He listened to what we were looking for, and clearly explained all the details and features that the cross trek offered. Nick’s knowledge and understanding of the vehicle made us feel comfortable with the car would meet our expectations. Thank you Nick for making our car purchase at Gerald Subaru a very pleasant and favorable one! More
by Bkarb11
Employees Worked With
Nicholas Gruic
November 20, 2019
Paulo Rodriguez was a pleasure to meet. He was extremely professional and knowledgeable with regards to every aspect of our car buying experience!! BUY HERE professional and knowledgeable with regards to every aspect of our car buying experience!! BUY HERE More
by Susansubaru777
Employees Worked With
Chuck Dziak, John Pryor, Nino McMorris, Marie Stepanek, Paulo Rodriguez
November 19, 2019
Best to Avoid Gerald Subaru's Service Department My appointment was on Saturday, November 16th at 8:40 a.m. Initially, Sara Juchcinski, the Service Advisor I met when I arrived, didn't even think I My appointment was on Saturday, November 16th at 8:40 a.m. Initially, Sara Juchcinski, the Service Advisor I met when I arrived, didn't even think I had an appointment. After ascertaining that I in fact had an appointment, Sara wanted to know what my trouble issue was. I told her it was a high-pitched squeal/whine that could usually be heard at idle. I offered to start the vehicle and demonstrate the sound for her. She stated she wasn't a technician, so wasn't qualified to listen to sounds. That sounded odd, since it would have been helpful for her to be able to hear the sound so she could point it out to the technician who would ultimately work on my vehicle. Twice during the check-in process of my vehicle, Sara told me that she would contact me before 10:30 that morning to let me know what the status of the vehicle was, what would be required, etc. 10:30 came and went with no call from Sara. Puzzled, I attempted to call Gerald - three times! - and each time was placed on hold, with the call ultimately being transferred to voicemail. Frustrated, I returned to the dealership about 12:00. Sara told me she'd been busy and was unable to call me.... She also told me the technician had determined that the origin of the whining sound was from a fuel pump. In the technician's presence, I started the car but was unable to hear the whine. At that time, I pointed out to the technician that it would have been far more productive to have either had access to a technician at the time I checked my vehicle in or, failing that, to at least have had Sara listen to the sound. The response I was given was that a technician was unavailable at that time. Unfortunately, this also resulted in the technician not being able to identify with certainty which sound I was referring to. Finally, the explanatory narrative on the service sheet contradicted itself by stating both that they were unable to replicate the sound I was hearing, and that they WERE able to replicate it, and the diagnosis was a noisy fuel pump (albeit not a defective fuel pump). Overall, a very frustrating experience. I cannot recommend Gerald Subaru of Naperville's service department. They are inept and uncommunicative. More
by michaelandolga
Employees Worked With
Sara Juchcinski
