Back

Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

Directions

By Type

3,068 Reviews of Gerald Subaru of Naperville

November 28, 2019

My best car buying experience so far! Eddy Orellana worked with me during the entire car buying process. From the moment he introduced himself & up to the time I left the dealership drivin More

by romulo.marzan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Eddy Orellana
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

November 27, 2019

Exceptional Friendly painless Sales Process Mike was low pressure and high service and communication. It was a great experience and would recommend Mike to anyone looking for a car. He went More

by Murphyb2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien
Nov 30, 2019 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

November 27, 2019

New Subaru Ascent purchasing experience was great! I had a great overall experience purchasing my first new 2020 Subaru Ascent. Gerald Subaru was very professional from my internet inquiry, test drivin More

by Cookdan2304
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Anthony Mazany, Michael O'Brien
Nov 30, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Subaru of Naperville and for your truly exceptional referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

November 27, 2019

Helpful and super nice I cannot be more happy with my vehicle. Everyone at this dealership is very responsive and helpful. Kenny was great as was John. It was a great car sh More

by Cara.beth.leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Kenny Gross
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a truly exceptional review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

November 26, 2019

Awesome experience Leo was awesome during our buying process. Everyone goes in nervous about buying a car. Leo made it as easy and stress free as possible. He had a answ More

by anderson.ashtonb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Chip Blankenburg
Nov 30, 2019 -

Gerald Subaru of Naperville responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Alec McKean - General Manager

November 25, 2019

First subaru Met with Jesse Bush to lease a new Subaru Legacy. Jesse was genuine, open and honest from the start. Extremely easy to work with! One of the easiest c More

by cpierce05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Nov 26, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jesse was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

November 23, 2019

Ehab was the best! Super knowledge, kind and patient. We were interested in two different vehicles and he did a great job of education us on the features of each. He was the least pushy salesman I have ever More

by luvmychiefers
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Nov 25, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Ehab was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

November 23, 2019

We truly enjoyed our time with Ehab. This gentlemen listened to our needs and concerns and was never pushy. We would definitely come back and purchase another vehicle from Ehab. Thank you More

by Larry Simmons
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Nov 25, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Ehab made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

November 23, 2019

Good, knowledgeable experience. We are a Subaru family, it was time to trade in our 2005, Jeff helped us to get into a newer car at the right price for us. More

by Romanshuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cynthia Barratt, Jeff Walker, Tina Tufo
Nov 25, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

November 23, 2019

Successful! Jeff was very energetic and accommodating. Jesse kept his word and kept me in the loop as to the status if my new highly anticipated vehicle. More

by webbshau
Recommend Dealer
Yes
Employees Worked With
A woman her name escapes me., John Pryor, Jesse Bush, Jeff Walker
Nov 25, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new purchase! Thank you for taking the time to write about your truly exceptional experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Alec McKean - General Manager

...
67
...