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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

December 11, 2019

Kenny Gross and Tony Mazany Both Kenny and Tony worked very well with me and my wife to come to a very good agreement for our new Impreza. Overall a very good experience. More

by Steven L
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Kenny Gross
Dec 11, 2019 -

Gerald Subaru of Naperville responded

Hello Steven and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Kenny and Tony were there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

December 11, 2019

Patient and Reasonable I like going to Gerald Subaru of Naperville because the dealers are overly patient as I decide which model and color car I desire. They offer helpful More

by Sjbeauchamp83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 11, 2019 -

Gerald Subaru of Naperville responded

We are so glad to read that you had such a truly exceptional experience at our dealership! We can't wait to see you again soon. Sincerely, Alec McKean - General Manager

December 10, 2019

Outstanding! After visiting several dealership in search of a new vehicle, I ended up at Gerald Subaru on a Friday evening. Salesman Chip B. more than exceeded my More

by mpopovic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Chip Blankenburg
Dec 10, 2019 -

Gerald Subaru of Naperville responded

Hello and thank you for the truly exceptional words! We couldn't be happier that you enjoyed your experience here at our dealership and that Chip was there to provide you with such exceptional service! Thank you again and congratulations on your new Crosstrek. Sincerely, Alec McKean - General Manager

December 08, 2019

I enjoyed shopping with Ehab very much. He was very informative and seemed very knowledgeable and took as long as we wanted to ecplain things. More

by Paul Mackenzie
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 09, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

December 07, 2019

Amazing Experience-Highly recommend The experience with Paulo Rodriguez was a very pleasant one. He was very nice, educated, and professional. He answered any questions that I had and I More

by Chris Rys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Dec 08, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Paulo was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

December 06, 2019

New car Great time being here everything was informative. A lot of knowing. Clean place friendly employees. Nice cars Dennis was very helpful with everything More

by Kevin.duffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Dennis Linden
Dec 08, 2019 -

Gerald Subaru of Naperville responded

We appreciate your truly exceptional feedback, Kevin. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Alec McKean - General Manager

December 04, 2019

Friendly, comfortable atmosphere. I went back to this Dealership due to my lease on my Subaru ending. Nick was waiting there to help with turning in my car and was able to help me secu More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nicholas Gruic
Dec 04, 2019 -

Gerald Subaru of Naperville responded

Lisa, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Chuck Dziak - cdziak@geraldauto.com

December 04, 2019

Detailed and Understanding of Needs/Capabilities Eddy and Manny spent considerable amount of time explaining all the features the different models had to offer and were always willing to answer any q More

by kaushik8421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monomoy Ghosh, Eddy Orellana
Dec 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our ability to provide truly exceptional world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Alec McKean - General Manager

December 03, 2019

Ehab spent considerable time explaining everything I didn't understand. He answered every question we asked. He made himself available at all times. Outstanding service. More

by mnorman
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Ehab made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 02, 2019

First Subaru Purchase When we came into the Gerald Subaru dealership, we were looking to test drive a car and gather more information before moving forward with the purchas More

by Linn W.
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 04, 2019 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Alec McKean - General Manager

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