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Gerald Subaru of Naperville

Naperville, IL

4.7
3,068 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,068 Reviews of Gerald Subaru of Naperville

December 14, 2019

Awesome Service This recent car purchase was one of the best car sales experiences we've ever had, thanks to Jeff Walker. We came in for a new battery on our 2016 Ou More

by julssode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia in Service, Jeff Walker
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 14, 2019

Good experience Salespeople were gracious and polite. Bargaining didn’t take long, because they were straightforward and reasonable. I got a great used car for a good More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Michael O'Brien, Tina Tufo
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

December 14, 2019

I’ve been shopping on the internet for months. Just when I got tired of the run around I came across Gerald. They have the best employee working there or I should say Manager. Tina Tufo is the best!! She tr More

by Faceme
Recommend Dealer
Yes
Employees Worked With
Tina Tufo
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We love hearing from our customers, so thank you for taking the time to write this truly exceptional review! It's wonderful to hear that Tina, and our staff at Gerald Subaru of Naperville, was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Alec McKean - General Manager

December 13, 2019

Paulo Rodriguez in a sale department and other guys, was very nice and professional, I love my Toyota Sienna👍Happy Christmas and a New year!!! More

by viktoras692004
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Paulo Rodriguez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

December 13, 2019

Jesse for the win! In the process of looking for a new car I visited at least 10 dealerships and test drove at least 3 different cars. I dealt with a lot of pushy salesp More

by Sandramease
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Jesse was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

December 13, 2019

Ehab was professional, extremely knowledgeable and easy to work with. His sales approach was respectful and not overly aggressive. My experience was better than anticipated. More

by kehoediane
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Hi and thank you for this truly exceptional review! We're happy to hear that Ehab took care of you! They are a great asset and we appreciate all that they do. Sincerely, Alec McKean - General Manager

December 13, 2019

LOVE MY OUTBACK Jesse Bush is your BIGGEST ASSET!! Jesse is the reason we purchased our vehicle through Gerald Subaru. He made sure I knew all the features the vehicl More

by Catherine K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle, Catherine. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Jesse was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

December 13, 2019

Wonderful experience Jesse went above and beyond our expectations. He delivered great attitude, patience and was very knowledgeable. We are extremely happy with our purcha More

by michelle.lozada
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Michelle, thank you for taking the time to leave us such a truly exceptional review! We appreciate every hard-working member of our service team, and we are thrilled to know Jesse went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Alec McKean - General Manager

December 13, 2019

Jesse. Bush. Two words. Jesse. Bush. He's the man to see! He has values unlike anyone else! He is very cooperative, great listener, and goes above and beyond. Jess More

by ireyes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Wow, your truly exceptional words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Sincerely, Alec McKean - General Manager

December 11, 2019

I went with my sister and her husband and they were NOT going to buy. After working with Paulo they bought an Outback. I was so impressed that I went back three days later and bought one too. Paulo was gre More

by Gailvermillion
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Anthony Mazany, Alec McKean, Marie Stepanek, Paulo Rodriguez, Jake Landreth
Dec 11, 2019 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Paulo's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Alec McKean - General Manager

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