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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

December 20, 2019

Outstanding . Ehab was terrific showing us several different options. He was soo polite to my 83 year old mother. John was also fanatic !!very patient and knowledgeable men More

by Sandystobbe6
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Alec McKean, John Pryor, Ehab Aref, Jon Thongphadith, Tina Tufo
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for putting your trust in Gerald Subaru of Naperville! We pride ourselves on our ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Alec McKean - General Manager

December 19, 2019

Got a car The sales man was aweosme! Really good and nice guy and had a lot of good info to know about the car! He also was very helpful during the whole proces More

by lillydaisy761
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 19, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

December 19, 2019

Efficient trip! Jeff was very helpful and got us in a great vehicle! He was easy to work with. However, the finance manager, Michael, was not as friendly and didn More

by Elizabeth555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Jeff Walker
Dec 23, 2019 -

Gerald Subaru of Naperville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Alec McKean - General Manager

December 18, 2019

Kelly Thomas Kelly was amazing, knowledgeable, courteous and funny it was a total pleasure !! I would definitely recommend going to see Kelly she was great !! good More

by orangeman773
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, John Pryor, Kelly Thomas
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle. Thank you for writing such a truly exceptional review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Kelly was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

December 18, 2019

Great experience buying an Ascent Ricardo was very knowledgeable and easy to work with when we bought our new ascent. He understood our budget and quickly worked up a deal that we wer More

by Clocktower71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear that you had an truly exceptional experience with Ricardo and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Alec McKean - General Manager

December 18, 2019

Ehab is your dream car dealer! He was informative, available for all questions, treats you like family and most importantly got us a great deal! If you are looking for a car (even if you aren't consid More

by 1hmteeter
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Ehab was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

December 17, 2019

Honest, easy to work with, great customer service!! We looked at several Subaru dealerships prior to coming here. We ultimately chose this dealership due to being able to negotiate a price with ease. Th More

by TrackCoach82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 18, 2019 -

Gerald Subaru of Naperville responded

We cannot thank you enough for your truly exceptional review of Gerald Subaru of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Alec McKean - General Manager

December 17, 2019

It was so easy and painless buying my first car. Ehab especially made the whole process simple. I am so glad I came to this dealership! More

by andreatstorey
Recommend Dealer
Yes
Employees Worked With
John Pryor, Ehab Aref
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

December 17, 2019

Great dealer Dennis explained all car function during test driving. Also he tried holding my desired car as long as he could. Although price was a little over budg More

by TommyK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review, Tommy. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

December 16, 2019

Great Everyone was helpful and patient in explaining everything about my car. All my questions were answered. The price was good. I never felt pressured in More

by Esorgatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 18, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that we were able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

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