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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

December 24, 2019

Good experience Jesse was very helpful and understanding of all of my concerns. He did everything he could to find us a good deal and work within my needs. More

by jmott72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 26, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jesse made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 23, 2019

Helpful and understanding We found a car online at a value we liked. When we got to the dealership, it had sold. Jesse was very helpful and found us a car that was almost the e More

by jackmott01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 26, 2019 -

Gerald Subaru of Naperville responded

Thank you for your truly exceptional feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Alec McKean - General Manager

December 23, 2019

The process was smooth. Ehab was very helpful and did a good job of explaining price details and other options. He even helped us back commute. More

by Sebastian
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Dec 23, 2019 -

Gerald Subaru of Naperville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

December 22, 2019

Outstanding experience It was a pleasant and wonderful experience with Gerald Subaru. Excellent service was provided by Leo. I loved the way with overall sales starting from More

by Venkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Lopez
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 21, 2019

Review This a very positive review for my sales representative who was highly knowledgeable about the vehicles. Eddie met all my expectations helping me find More

by acarrion68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your kind words about your truly exceptional experience at Gerald Subaru of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Alec McKean - General Manager

December 21, 2019

They are Very kind and fair people, At any point I did not feel like I was being pressured to buy. I love my new car. More

by John K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Michael Price
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 21, 2019

Jesse was VERY nice,articulate Jesse was an awesome sales person.He carried on with all kinds of conversation,very well roundeas a person.He gave us all types of examples on the lif More

by tink148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush, Marie Stepanek
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. Our highest priority is satisfying our guests and we are delighted to know that Jesse made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

First Big Car Purchase My boyfriend and I were very pleased with our experience. We came in with an interest in purchasing a Subaru Crosstrek. Being first time car buyers we More

by mwyllie94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Leo Katsnelson, Michael Price, Jennifer Silvestri
Dec 23, 2019 -

Gerald Subaru of Naperville responded

We love hearing from our customers, so thank you for taking the time to write this truly exceptional review! It's wonderful to hear that our staff at Gerald Subaru of Naperville was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

Excellent Experience Chip was very friendly and easygoing. Felt totally at ease. Conversation was nice while waiting for processing. Anthony was straightforward to the poi More

by statman26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Chip Blankenburg
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Chip and Anthony made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Alec McKean - General Manager

December 20, 2019

Good experience Dennis took care of me and was a good salesperson to work with. He tried to be as honest and up front about everything throughout the entire process. More

by ek1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 23, 2019 -

Gerald Subaru of Naperville responded

Thanks for leaving this truly exceptional feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Alec McKean - General Manager

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