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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

December 28, 2019

Kelly Thomas is a great sales representative I was looking at the Subaru for the first time in my car buying experience. I have had several new Ford's, but needed updated safety features. I was More

by judyescape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Anthony Mazany, Kelly Thomas
Dec 30, 2019 -

Gerald Subaru of Naperville responded

Congratulations on your new vehicle, Judy. Thank you for writing such a truly exceptional review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Kelly was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Alec McKean - General Manager

December 28, 2019

Excellent Service The whole team at Gerald Subaru was professional, patient, informative, and friendly. We were treated very well throughout the entire process. Thanks More

by Bmontes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t catch the name of the woman at the cashier., Michael Price, Dennis Linden
Dec 30, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

December 28, 2019

New 2020 outback onyx xt Dennis was fantastic. Made the entire new car process painless.. he was committed to finding the right car car for us and at the right price More

by sturner65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Dec 30, 2019 -

Gerald Subaru of Naperville responded

Thank you so much for this truly exceptional feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, Alec McKean - General Manager

December 28, 2019

Mr. Aref gave us excellent service! We came back with him after our first purchased car, our first Subaru. We will be coming back fir our future purchase! More

by Lucia Partida
Recommend Dealer
Yes
Employees Worked With
Michael Price, Ehab Aref
Dec 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Chuck Dziak - cdziak@geraldauto.com

December 28, 2019

Outstanding service Kelly Thomas did a terrific job assisting with my new lease. I highly recommend hertz anyone considering a new car.. She is very professional. I had a More

by Jim Carr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Dec 30, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear that you had a truly exceptional experience with Kelly and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Chuck Dziak - cdziak@geraldauto.com

December 28, 2019

As soon as I walked in the door I was greeted and taken care of. Kelly Thomas helped me through the car buying process and assisted me in identifying which car was the best fit for me. I asked her what fel More

by Veronica H
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Marie Stepanek
Dec 30, 2019 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! It is great to know that Kelly was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Alec McKean - General Manager

December 27, 2019

Review for Eddy Orellana Great service! Thank you Eddy! I recommend to others! The process was quick and easy. Answered all my questions, friendly, and professional. Made it a More

by jcags123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Price, Cynthia Barratt, Eddy Orellana
Dec 27, 2019 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

December 27, 2019

Ehab is super nice, took time throughly explained every feature of the model I was interested in before and during test drive, patiently worked with me on the numbers so that I can get a nice car within b More

by Jeff S.
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, Ehab Aref
Dec 27, 2019 -

Gerald Subaru of Naperville responded

We are pleased to hear that you had an excellent experience with Jeff and the rest of our team. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Sincerely, Alec McKean - General Manager

December 26, 2019

Great car purchasing experience!! Jesse Bush was our sales representative when we purchased our new car. I highly recommend Jesse as he was very helpful and pleasant to work with. He m More

by lbirch1988
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Dec 26, 2019 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We are pleased to hear that Jesse was able to provide an efficient and overall positive experience. Sincerely, Alec McKean - General Manager

December 25, 2019

Great experience!! Eddy was a joy to work with! He and the team spent part of their Christmas Eve ensuring I find the perfect new Outback. Eddy was quick to explain all More

by Mira Staykova
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Eddy Orellana
Dec 26, 2019 -

Gerald Subaru of Naperville responded

Hello Mira and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Eddy was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Alec McKean - General Manager

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