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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

January 24, 2020

Excellent Working with Jesse was a great experience. He found the car that I wanted, and worked to stay within my budget. I would definitely recommend buying More

by ashley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
January 23, 2020

Our purchase was easy and pleasant. The salesman was knowledgeable and very helpful in explaining all the features on the Forester. We are very satisfied with our purchased. More

by Cdt0303
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Paulo Rodriguez
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Thanks for the truly exceptional review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Alec McKean - General Manager

January 23, 2020

Kelly Thomas was an excellent Subaru support professional! She was thorough and informative. I think this service is great on the part of the Gerald Subaru dealer I dealt with in my leasing a S More

by Noel
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Abid Khan
Jan 27, 2020 -

Gerald Subaru of Naperville responded

We can’t thank you enough for writing this truly exceptional review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Alec McKean - General Manager

January 23, 2020

Easy to work with, salesman was very friendly and did a good job walking us through everything. The dealership was very accommodating to our situation as well. More

by Stefan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Rodriguez
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Stefan, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and truly exceptional, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Alec McKean - General Manager

January 22, 2020

We had an excellent experience working with Ehab. Ehab was very knowledgeable and helpful with answering our questions. He did not pressure us at all and encouraged us to take our time despite how late it More

by ColleenDoyle
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Thank you Colleen, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Sincerely, Alec McKean - General Manager

January 22, 2020

Subaru Purchase was great Subaru of Naperville was greatly helpful start to finish on the purchase and follow up on my vehicle. Always timely when replying to messages. Thank y More

by fox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Michael O'Brien
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Thank you for leaving us this truly exceptional review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Alec McKean - General Manager

January 21, 2020

The dealership is very nice. Super clean...like the minimalist vibe. Nice amenities. Dennis and mike worked very well together. I was able to drive two versions of the outback back-to- back to narrow d More

by jenmcmullen8
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Michael O'Brien, Dennis Linden
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Thank you for the feedback! We are happy to hear about your truly exceptional experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

January 21, 2020

Happy with my Subaru experience Customer service at Gerald was very good. I received a fair price for my trade-in and purchase. There is good followup from the general manager, sales More

by RLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Rodriguez
Jan 23, 2020 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Alec McKean - General Manager

January 19, 2020

Great Sales Person Kelly Thomas is a great sales rep. This is the second Subaru I've purchased from Kelly. This time I used my Costco membership for the purchase and I More

by popki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas
Jan 20, 2020 -

Gerald Subaru of Naperville responded

We are so glad we could take care of all of your needs at Gerald Subaru of Naperville. Thank you for giving this truly exceptional feedback; we will be sure to share it with the team! Sincerely, Alec McKean - General Manager

January 17, 2020

Ehab was very patient with our questions and encouraged us to take the car home to see if it would fit in our garage. That was the selling point for us that car could be kept in garage. He seemed to be i More

by Lindachristy21
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Jan 20, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and truly exceptional customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Subaru of Naperville. We can’t wait to see you for your next servicing appointment! Sincerely, Alec McKean - General Manager

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