Gerald Subaru of Naperville

One of our best buying experiences ever I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged and my questions answered and I was never bombarded with daily or weekly emails offering me everything every day. Gerald was professional, and actually listed to and replied to what I asked, and did not flood me with useless information. Once we moved to Naperville It took seven months to actually venture into the dealership, but when we did we were greeted with enthusiasm and friendliness, and were not set upon as we had sometimes been with other dealerships. We were left free to roam about and open and inspect the cars on the floor, wander over the facility to see the service area, the comfortable waiting area, and other places. And as we did so we were greeted with smiles and hellos by all the staff there who were not actually serving other customers. When we finished our walkabout we were introduced to a dealer rep, and then to others in the system. And the representative we met was a perfect fit. And we finished up buying the perfect car. We worked with Paulo Rodriguez, and because of HIM we bought the top-of-the line car we did. The only other car we seriously considered was a different car at another local dealership (which I will not name). Walking inside we were really hustled around, and given to a rep who took us out for a test drive. It was a very nice car with everything we wanted, but he just tossed me the keys and told me to drive it. That part was OK, I guess, but I knew nothing about the car and its controls and its gadgets and safety systems, and my entire test drive was spent asking questions about everything, many answers of which he could not explain at all. But Paulo was different. We went out for a test drive -- and he drove for the first twenty or so minutes, explaining what every safety system did, what most of the controls did, and so on. By the time I drove it myself I actually knew what I was doing, and enjoyed the test drive because I actually felt that I was in control. Paulo never once looked at his watch, never once tried to get us back in the dealership, and never once tried a hard-sell tactic. Instead, he patiently guided us through just about everything. When we got back to the dealership he went through all the features again, guided me through all the answers to my questions. There was no haggling over a price: we knew we were getting a quality (and upscale) vehicle, and we worked to get to a price that I felt was reasonable for us to pay. After we took delivery a couple of days later, he again went out with me to make sure I was comfortable, and also told me that in case I had more questions he would always be available to meet with me (I did, and he was). At all times he treated us with the utmost respect, and I hope I treated him the same way. I really liked the dealership itself: clean beyond all expectations, and also a great selection of teas and coffees. Before I actually went to Gerald I often saw drivers in parking lots with Gerald Subaru stickers on their cars. Almost to a man or woman they had nothing but positive comments to say about the staff there, and about the dealership itself. As I wrote at the top: one of our best buying experiences ever. More

We worked with Eddy and he was great. He was very understanding and took the time to be polite to our kids. He worked very hard to work with our needs and make our goals a reality. understanding and took the time to be polite to our kids. He worked very hard to work with our needs and make our goals a reality. More

Dennis was extremely helpful and knowledgeable every step of the way. He answered every question thoroughly and was professional throughout our interactions. A great experience! of the way. He answered every question thoroughly and was professional throughout our interactions. A great experience! More

We had a very positive experience working with Ehab. He patiently provided us with a lot of good information without pushing us into a sale. patiently provided us with a lot of good information without pushing us into a sale. More

Jesse helped me out of a bad situation. Worked through my options in either getting the work done on my car or investing that money into a new vehicle. Scoured around to find something not only in my budget options in either getting the work done on my car or investing that money into a new vehicle. Scoured around to find something not only in my budget but in much better than I found in my own research for the price. Excellent experience. More

Ehab has been a pleasure to work with. Right off the bat i could tell he wasn’t just thinking of himself, nor was he casual-he actually cared about me, and handled the process like a pro. It was like walkin i could tell he wasn’t just thinking of himself, nor was he casual-he actually cared about me, and handled the process like a pro. It was like walking into a 5 star hotel. I didn’t have to ask much because he was one step ahead of me in terms of knowing what i was looking for. I will definitely recommend my friends and family to Gerald Subaru! More

Ehab was very kind and very knowledge about the car I was interested in. He made it a very good experience buying this car, 10/10 would recommend! interested in. He made it a very good experience buying this car, 10/10 would recommend! More

Encore Visit I met with Kelly Thomas (Delivery Coordinator) yesterday to go over questions I had about my 2020 Outback. Kelly is very knowledgeable about the vehic I met with Kelly Thomas (Delivery Coordinator) yesterday to go over questions I had about my 2020 Outback. Kelly is very knowledgeable about the vehicle and its infotainment system. Kelly recommended settings based on my driving habits as well enlightened me on numerous features I was unaware of. The time I spent with her was well worth it. I walked away with a greater appreciation for the Subaru brand and for my decision to purchase from Gerald Subaru. More

Jeff and Nick helped me a ton looking at several used Subarus, and gave me a really great deal on a certified pre-owned impreza. I was really impressed with the knowledge and helpfulness of the sales tea Subarus, and gave me a really great deal on a certified pre-owned impreza. I was really impressed with the knowledge and helpfulness of the sales team and staff who were always eager to assist me. Will definitely recommend this dealer to my friends when they are looking for a car. More

Gerald Subaru and Mike O’Brien were a pleasure to work with. If you want to work with a car dealer who listens to what you want and has the inventory to back it up go to Gerald and ask for Mike. with. If you want to work with a car dealer who listens to what you want and has the inventory to back it up go to Gerald and ask for Mike. More