Gerald Subaru of Naperville

i flew in from NJ to buy a used 2012 Audi A8L from Leo, the head of use car sales, after a week of email questions, and after I paid for an operational assessment at Continental Audi just down the road. Le the head of use car sales, after a week of email questions, and after I paid for an operational assessment at Continental Audi just down the road. Leo took the time before I arrived to answer the questions, had the car detailed and prepped before I arrived, was cooperative in allowing me to test the car at Audi (dropped it off, picked it up), and set me up with a test drive with Eddy once I arrived. Eddy was a real help with the paperwork process, and I was on my way in a few hours. The car was immaculate, the Audi tests were clean, and the price was below market for the mileage/condition of the car. what's not to like? Thanks to the Gerald Suburu team for their professional attention in this sale. More

Quick response to the inquiry and got an appointment set within my timeframes needed. Salesman (paulo) was very patient and helpful plus they kept working on the financing and got me a lower payment a few d within my timeframes needed. Salesman (paulo) was very patient and helpful plus they kept working on the financing and got me a lower payment a few days after we signed. More

Kenny was very approachable and we had a great conversation. We were able to connect. It felt to me more than just a sale and more of a talk with a friend. conversation. We were able to connect. It felt to me more than just a sale and more of a talk with a friend. More

Excellent customer service from Paulo! He got me exactly what I wanted and I couldn’t be happier with my purchase! I will definitely recommend him! what I wanted and I couldn’t be happier with my purchase! I will definitely recommend him! More

Leo Lopez was knowledgeable, concise, patient. His demeanor was very pleasing for a salesman. Our negotiation went quickly and we are content with results. Thanks to Ubaldo as well! demeanor was very pleasing for a salesman. Our negotiation went quickly and we are content with results. Thanks to Ubaldo as well! More

Pleasant and transparent sale...at first Jeff was very helpful at comparing and selecting the car for us. 5 stars for Jeff. Came back days later in the evening for the final purchase and I f Jeff was very helpful at comparing and selecting the car for us. 5 stars for Jeff. Came back days later in the evening for the final purchase and I feel like I got the "used car salesman shtik." I felt like I was waiting for an unnaturally long time. It was a Thursday night, I was the only customer there, my credit had already been checked, and the car was on hold. Why did it take 3 hours to finish the process? Michael the Finance Guy was pleasant enough, but it's a little unprofessional that the first thing shown to me is how I can be gouged by worthless add-ons that would DOUBLE my monthly payment. We ended up happy and satisfied, but there were some unpleasant hurdles that we had to jump through unnecessarily. More

One of our best buying experiences ever I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged I started my Subaru search with Gerald Subaru when I was still living in Boston and about to move to the Chicago area. My inquiries were acknowledged and my questions answered and I was never bombarded with daily or weekly emails offering me everything every day. Gerald was professional, and actually listed to and replied to what I asked, and did not flood me with useless information. Once we moved to Naperville It took seven months to actually venture into the dealership, but when we did we were greeted with enthusiasm and friendliness, and were not set upon as we had sometimes been with other dealerships. We were left free to roam about and open and inspect the cars on the floor, wander over the facility to see the service area, the comfortable waiting area, and other places. And as we did so we were greeted with smiles and hellos by all the staff there who were not actually serving other customers. When we finished our walkabout we were introduced to a dealer rep, and then to others in the system. And the representative we met was a perfect fit. And we finished up buying the perfect car. We worked with Paulo Rodriguez, and because of HIM we bought the top-of-the line car we did. The only other car we seriously considered was a different car at another local dealership (which I will not name). Walking inside we were really hustled around, and given to a rep who took us out for a test drive. It was a very nice car with everything we wanted, but he just tossed me the keys and told me to drive it. That part was OK, I guess, but I knew nothing about the car and its controls and its gadgets and safety systems, and my entire test drive was spent asking questions about everything, many answers of which he could not explain at all. But Paulo was different. We went out for a test drive -- and he drove for the first twenty or so minutes, explaining what every safety system did, what most of the controls did, and so on. By the time I drove it myself I actually knew what I was doing, and enjoyed the test drive because I actually felt that I was in control. Paulo never once looked at his watch, never once tried to get us back in the dealership, and never once tried a hard-sell tactic. Instead, he patiently guided us through just about everything. When we got back to the dealership he went through all the features again, guided me through all the answers to my questions. There was no haggling over a price: we knew we were getting a quality (and upscale) vehicle, and we worked to get to a price that I felt was reasonable for us to pay. After we took delivery a couple of days later, he again went out with me to make sure I was comfortable, and also told me that in case I had more questions he would always be available to meet with me (I did, and he was). At all times he treated us with the utmost respect, and I hope I treated him the same way. I really liked the dealership itself: clean beyond all expectations, and also a great selection of teas and coffees. Before I actually went to Gerald I often saw drivers in parking lots with Gerald Subaru stickers on their cars. Almost to a man or woman they had nothing but positive comments to say about the staff there, and about the dealership itself. As I wrote at the top: one of our best buying experiences ever. More

We worked with Eddy and he was great. He was very understanding and took the time to be polite to our kids. He worked very hard to work with our needs and make our goals a reality. understanding and took the time to be polite to our kids. He worked very hard to work with our needs and make our goals a reality. More

Dennis was extremely helpful and knowledgeable every step of the way. He answered every question thoroughly and was professional throughout our interactions. A great experience! of the way. He answered every question thoroughly and was professional throughout our interactions. A great experience! More

We had a very positive experience working with Ehab. He patiently provided us with a lot of good information without pushing us into a sale. patiently provided us with a lot of good information without pushing us into a sale. More