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Gerald Subaru of Naperville

Naperville, IL

4.7
3,072 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,072 Reviews of Gerald Subaru of Naperville

February 08, 2020

Friendly and efficient service. Have just leased my second Subaru. All sales and service representatives have provided extremely friendly and efficient service. The best compliment I More

by chigeye315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush
Feb 11, 2020 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional kind words! We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

February 07, 2020

Leo is fantastic. Straightforward, listened to my needs and exceeded my expectations. You’ll be in good hands if you let him help you purchase your next car! Gerald Ford made the process painless and respe More

by justinwjames
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, John Pryor
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

February 07, 2020

Everybody is ways so nice and helpful, my sales rep Leo Lopez has been awesome. I just got my 3rd car from him and there will be more! Thank you Leo! More

by Jbenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy , Chuck Dziak, Leo Lopez, Anthony Mazany
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your truly exceptional feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Subaru of Naperville. We can’t wait to see you for your next servicing appointment! Sincerely, Alec McKean - General Manager

February 06, 2020

Jeff helped us with 2 cars in 2 months. We have become a Subaru family! Jeff is the guy to see. Honest & helpful! Great experience! More

by Subaru Fan
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your kind words about your experience at Gerald Subaru of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Alec McKean - General Manager

February 06, 2020

Exception sales staff, exceptional attention to detail I purchase a car once every ten years. If I live to buy another one I'll buy it at Gerald Subaru. Their processes are exceptionally good. They demo More

by wijim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Cynthia Barratt, Marie Stepanek, Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

February 05, 2020

Eddy is the kind sales agent you want to work with I appreciate that Eddy doesn't treat me just like another car buyer but he treats me as a friend. I vetted more the than one dealership before I made More

by ejanvier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Alec McKean - General Manager

February 05, 2020

Ehab was great and good dealership experience.Kelly on Ehab was great and good dealership experience. Kelly on the other hand was very disappointing - kept the customer waiting with no notification and More

by samkhopkar
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Alec McKean - General Manager

February 05, 2020

Great Experience With Kelly Thomas!! I just purchased a Subaru Forester and I wanted to share the Awesome Experience I had making a big purchase . Kelly Thomas was my product specialist . More

by Marie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Kelly Thomas, Leo Katsnelson
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for your truly exceptional feedback, Marie. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Kelly. Please let us know if we can ever help you in the future. Sincerely, Alec McKean - General Manager

February 04, 2020

He’s such a very good salesman he knows what he’s selling and I’m so lucky to meet this guy and he’s very helpful... More

by felna39
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the truly exceptional words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager

February 04, 2020

Eddy went above and beyond!! He helped us get the exact vehicle we wanted! I would definitely return and but another vehicle in the future. More

by renepostrn
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Alec McKean - General Manager

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