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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

February 05, 2020

Ehab was great and good dealership experience.Kelly on Ehab was great and good dealership experience. Kelly on the other hand was very disappointing - kept the customer waiting with no notification and More

by samkhopkar
Recommend Dealer
Yes
Employees Worked With
Kelly Thomas, Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Alec McKean - General Manager

February 05, 2020

Great Experience With Kelly Thomas!! I just purchased a Subaru Forester and I wanted to share the Awesome Experience I had making a big purchase . Kelly Thomas was my product specialist . More

by Marie S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Nino McMorris, Kelly Thomas, Leo Katsnelson
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for your truly exceptional feedback, Marie. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Kelly. Please let us know if we can ever help you in the future. Sincerely, Alec McKean - General Manager

February 04, 2020

He’s such a very good salesman he knows what he’s selling and I’m so lucky to meet this guy and he’s very helpful... More

by felna39
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for giving us the opportunity to earn your business. I will certainly pass the truly exceptional words along to the team. Please let us know if we can do anything further to help. Sincerely, Alec McKean - General Manager

February 04, 2020

Eddy went above and beyond!! He helped us get the exact vehicle we wanted! I would definitely return and but another vehicle in the future. More

by renepostrn
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write this truly exceptional review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Alec McKean - General Manager

February 04, 2020

Great experience, enjoyed the test drive. Really liked the test track. Overall the whole process was seamless. Thanks to all involved, thanks again Paulo. David More

by DAVIDSBB7
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Paulo Rodriguez
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional review! We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

February 03, 2020

Sales Rep Was Jeff Walker spoke with him before arriving to view a 2011 Nissan Sentra when I arrived he was welcoming and informative had the car cleaned up and worked with us on a fair price. When I ever t More

by Mr.austin4400
Recommend Dealer
Yes
Employees Worked With
Jeff Walker , John Pryor, Leo Katsnelson, Jeff Walker
Feb 06, 2020 -

Gerald Subaru of Naperville responded

Thank you for the truly exceptional feedback! We are happy to hear about your positive experience at Gerald Subaru of Naperville, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Alec McKean - General Manager

February 03, 2020

This was my first visit to Gerald Subaru and it was Great! Very clean, lots of seating and last but not least... A children playroom! My Salesperson Dennis was awesome and down to earth!! 😎 More

by BettleBailey
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jon Thongphadith, Dennis Linden
Feb 06, 2020 -

Gerald Subaru of Naperville responded

We really appreciate your truly exceptional feedback!. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Alec McKean - General Manager

February 02, 2020

He was warm, professional, and very genuine. He knew the car very well He was happy to explain everything. We really liked working with him! More

by pam
Recommend Dealer
Yes
Employees Worked With
Jesse Bush
Feb 05, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a truly exceptional experience with us. Please let us know if we can help you with anything else. Sincerely, Alec McKean - General Manager

February 01, 2020

Professional knowledgeable enthusiastic Subaru experience because of Ehab. Ehab answered all of our questions thoroughly enabling us to make a purchase decision during our visit today. More

by Dorothy
Recommend Dealer
Yes
Employees Worked With
Anthony Mazany, Ehab Aref
Feb 05, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking time out of your day to share your truly exceptional experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Alec McKean - General Manager

February 01, 2020

I really liked the amenities, bathrooms were clean, and they had the car I wanted. It was the smoothest car buying experience I’ve ever had! More

by Cjbauer2
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Feb 05, 2020 -

Gerald Subaru of Naperville responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Alec McKean - General Manager

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