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Gerald Subaru of Naperville

Naperville, IL

4.8
3,066 Reviews

2379 Aurora Ave.

Naperville, IL

60540

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3,066 Reviews of Gerald Subaru of Naperville

February 09, 2020

Salesman Dennis was amazing to work with. He was so polite, patient, explained everything, all without being "pushy" like I experienced with other salesmen at More

by luckybean1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Linden
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Your truly exceptional feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Alec McKean - General Manager

February 08, 2020

Ehab and the sales team at Gerald Subaru in Naperville are excellent! Ehab is very knowledgeable about his Subarus. The team were easy to work with. Hoping to work with them again in the future. More

by RayWang
Recommend Dealer
Yes
Employees Worked With
Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

We are so glad to read that you had such a truly exceptional experience at our dealership! We can't wait to see you again soon. Sincerely, Alec McKean - General Manager

February 08, 2020

Jenni Silvestri was amazing! Her professional demeanor and transparency was refreshing! Jenni really listened my needs and was able to locate a perfect fit in my price range. Listening is a lost art h More

by james.mannella
Recommend Dealer
Yes
Employees Worked With
Chuck Dziak, Alec McKean, Michael Price, Jennifer Silvestri
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for leaving us this review, James. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Alec McKean - General Manager

February 08, 2020

Everything was fantastic! Baldo and Ehab were amazing! Great experience! Ehab explained everything about the car and made sure I was comfortable with everything before I left. I really appreciated that. More

by shauna.smith24
Recommend Dealer
Yes
Employees Worked With
Ubaldo Rodriguez, Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your truly exceptional feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Alec McKean - General Manager

February 08, 2020

Friendly and efficient service. Have just leased my second Subaru. All sales and service representatives have provided extremely friendly and efficient service. The best compliment I More

by chigeye315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Jesse Bush
Feb 11, 2020 -

Gerald Subaru of Naperville responded

We appreciate the truly exceptional kind words! We look forward to seeing you again in the future! Sincerely, Alec McKean - General Manager

February 07, 2020

Leo is fantastic. Straightforward, listened to my needs and exceeded my expectations. You’ll be in good hands if you let him help you purchase your next car! Gerald Ford made the process painless and respe More

by justinwjames
Recommend Dealer
Yes
Employees Worked With
Leo Lopez, John Pryor
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for writing this truly exceptional review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Alec McKean - General Manager

February 07, 2020

Everybody is ways so nice and helpful, my sales rep Leo Lopez has been awesome. I just got my 3rd car from him and there will be more! Thank you Leo! More

by Jbenson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy , Chuck Dziak, Leo Lopez, Anthony Mazany
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for taking the time to share your truly exceptional feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Gerald Subaru of Naperville. We can’t wait to see you for your next servicing appointment! Sincerely, Alec McKean - General Manager

February 06, 2020

Jeff helped us with 2 cars in 2 months. We have become a Subaru family! Jeff is the guy to see. Honest & helpful! Great experience! More

by Subaru Fan
Recommend Dealer
Yes
Employees Worked With
Jeff Walker
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you so much for taking the time to share your kind words about your experience at Gerald Subaru of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Alec McKean - General Manager

February 06, 2020

Exception sales staff, exceptional attention to detail I purchase a car once every ten years. If I live to buy another one I'll buy it at Gerald Subaru. Their processes are exceptionally good. They demo More

by wijim
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Pryor, Cynthia Barratt, Marie Stepanek, Ehab Aref
Feb 11, 2020 -

Gerald Subaru of Naperville responded

At Gerald Subaru of Naperville, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a truly exceptional experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Alec McKean - General Manager

February 05, 2020

Eddy is the kind sales agent you want to work with I appreciate that Eddy doesn't treat me just like another car buyer but he treats me as a friend. I vetted more the than one dealership before I made More

by ejanvier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Orellana
Feb 11, 2020 -

Gerald Subaru of Naperville responded

Thank you for sharing your truly exceptional experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Alec McKean - General Manager

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