Gerald Subaru of Naperville

Great service, friendly employees ! Very satisfied with Kenneth Gross for his help; knowledge of the brand and the outstanding service he provided. Thanks also to Jon Thongphadith for his help with paperw Kenneth Gross for his help; knowledge of the brand and the outstanding service he provided. Thanks also to Jon Thongphadith for his help with paperwork and finance. I will definitely recommend your location. More

Excellent customer service. Jennifer answers all of my questions and explained all of the features of the models I am interested in. I am very impressed with the dealership and the cars. questions and explained all of the features of the models I am interested in. I am very impressed with the dealership and the cars. More

Best buying experience I have had buying a new car! I was very pleased with whole process, sales staff was very knowledgable, friendly and courteous. Sympathetic to my needs, Mike O'brien really made me I was very pleased with whole process, sales staff was very knowledgable, friendly and courteous. Sympathetic to my needs, Mike O'brien really made me feel at ease and comfortable during the whole buying process. He answered all questions and really went to bat to get me the best deal he could. I can tell these guys have a high view of customer service, which is how it should be. I will be referring my family and friends to this dealership for their next purchase! More

How car buying should be The 2015 Honda Civic I came to see was in terrific shape and the price was right. It only got better from there. Test drove it by myself, took my time The 2015 Honda Civic I came to see was in terrific shape and the price was right. It only got better from there. Test drove it by myself, took my time going through my checklist, no pressure to hurry up, see other cars, or buy additional warranties/packages. Got a fair trade on my much older horse, wrote a check, and drove away. Kenny Gross made it all seamless and painless; he's a prince. The whole thing took three hours and was actually the most fun I've had during the pandemic. Imagine that! Car buying is supposed to be stressful, but this was delightful. High marks all around for Gerald. More

I actually had reservations prior to the test drive about purchasing the vehicle. Ehab did such a great job of changing my mind by showing me all of the features and benefits that I decided during the test d purchasing the vehicle. Ehab did such a great job of changing my mind by showing me all of the features and benefits that I decided during the test drive I was going to purchase it. Its been a long time since I've been sold. More

Amazing customer service and so helpful! They made sure that I was very well informed about all of my options and made it extremely easy & relieving for my first buying a brand new car. Thank you again Eha that I was very well informed about all of my options and made it extremely easy & relieving for my first buying a brand new car. Thank you again Ehab & Mike! More

I just want to say how nice the staff was working with me and being patient with my long awaiting decisions. Can’t thank my Sales rep Ehab enough for working with me and figuring out what was the best route and being patient with my long awaiting decisions. Can’t thank my Sales rep Ehab enough for working with me and figuring out what was the best route to go. More

Jennifer and the team here were amazing to work with. Understanding and patient and very thorough. Will be going back for the next Car and recommend this dealership to everyone Understanding and patient and very thorough. Will be going back for the next Car and recommend this dealership to everyone More

Purchase of our new Subi. Amidst of all that is happening around us in our world these days, what a truly memorable day the last Saturday of April 2020 always remains for both Amidst of all that is happening around us in our world these days, what a truly memorable day the last Saturday of April 2020 always remains for both my husband and me purchasing our new Forester Sport from Gerald Subaru with the invaluable assistance of the lovely Kelly Thomas! We have been bringing our Impreza models for service to Chuck Dziak's undoubtedly Rock Star Service Team for years, and this is our 1st Subi (our 4th, overall) that we purchased from the Gerald Family. And boy, Kelly Thomas sure did make it special!!! She was amazing with her information gathering and follow-ups prior hand, and on the "day of truth" she certainly did delivered her very best making the whole experience fun and one-of-a-kind for us. Her preparedness and knowledge are second to none, alongside with her genuinely enthusiastic working style ~ all wrapped around by her fun, humorous, open-minded, story-telling, life- and people-loving personality. :-) Thank you for all, Kelly, and also the entire amazing team of the Gerald Dealership: you all are the very best individuals we have ever worked with! ...Needless to say how much we love and enjoy our (brilliantly designed and built) new Subi and would not buy another brand from another place. The pleasure sincerely stays ours: Katie & Zoltan Martonffy, Naperville, IL More

Nick is an efficient sales person who goes above and beyond! He is both competent and compassionate. We will definitely be returning to Gerald in the future. Pleasure to work with! beyond! He is both competent and compassionate. We will definitely be returning to Gerald in the future. Pleasure to work with! More